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“Customer Service Problems”

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Days Inn Seattle North of Downtown
Ranked #82 of 100 Hotels in Seattle
maine
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Customer Service Problems”
Reviewed October 6, 2008

When we checked in, the power was out. Three hours later, when we left for the evening, it still had not come on. We did not want to return to the hotel after 10 pm if there was no power, and we asked at the desk about check out and refund policies. The woman at the desk assured us we could get a refund, and apologized for the inconvenience, and we checked out.

However, a follow up phone call the next day was a different story. A very rude woman insisted the power had only been out for one hour and that no one had told us we would get a refund. It was not her problem we did not stay, and she refused to let us speak to a manager. Another follow up phone call got the same results - in fact, we were told the manager was "too busy with important matters" to speak with us, and if we gave a phone call, "maybe" someone would find time to call us back. This person was very rude and insisted she had documentation about the power outage. Needless to say, we expect a lot better customer service from a Days Inn. We understand the power outage, being nearly city wide, is not in their control, but we do expect them to understand it has an impact on their customers and they should honor what they say, not deny it and refuse us access to the manager.

  • Liked — Didn't like anything - impressions about the service linger
  • Disliked — customer service is non-existent
  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank inconvenienced
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
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English first
Phoenix
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2008

Evidently Days Inn recently purchased and has renovated the Seafair Inn, Seattle. We stayed twice over a two week period of time. Management was very friendly; offered us breakfast 30 minutes after they had already cleaned up from the continental breakfast, spoke friendly at the front desk and helpful; gave us helpful tips on how to enjoy the city.
The hotel was freshly painted with new carpet and tile. They had LOTS of lights after dark and just seemed on top of things. Mini-fridge, microwave, coffee maker, wi-fi included. Obviously, things can change with the wrong person at the desk but our two experiences were good. Just a good value for an $80 room AARP rate.

  • Liked — Freshly renovated
  • Disliked — Area is a bit rough
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Phoenix1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn Seattle North of Downtown

Property: Days Inn Seattle North of Downtown
Address: 9100 Aurora Ave N, Seattle, WA 98103-3924 (Formerly Days Inn Seattle - Midtown)
Phone Number:
Location: United States > Washington > Seattle
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #82 of 100 Hotels in Seattle
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Days Inn Seattle North of Downtown 2*
Number of rooms: 56
Reservation Options:
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Also Known As:
Days Inn Seattle - Midtown Hotel Seattle
Seattle Days Inn

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