Prime rates for a crappy hotel is not going to win back return customers. This hotel needs an extreme makeover! The “heated” pool was freezing and the “hot” tub was luke warm along with being disgusting. The faucet in our room was extremely hard to turn on and off. I had to help my 11 yo daughter every time. We had 2 requests during our stay and each time, we had to call twice in order to get the items. The breakfasts are not good. Those round egg patties were nasty! The sausage was weird and not good. The breakfast are is so small that people were claiming all over each other and there was nowhere for a lot of us to sit. We told the front desk that the hand sanitizer in the lobby was empty every day we were there and it never did get refilled. Just so many things that made this stay less than par. I won’t be back.