The location is great, but the hotel itself wasn't. I thought our room was overpriced for the space. The room felt like it use to be for 1 bed, but it now contained 2 beds. It was quite cramp. The carpeting and walls should be updated as it looks fairly beat up inside. The room also smelt like a smoking room that was considered a non-smoking room (maybe it was a smoking room at some point).
We appreciate your review. We are replacing all out corridor carpets and upgrading our wall finishes this Fall. I am sorry for the impression your room gave and we are researching the smoking issue you encountered. As you can tell from our reviews this is not the normal experience. We hope you give us another opportunity to WOW you on your next stay.
Was a lovely stay in the hotel. Double Queen room was quite big, friendly staff and in a fabulous location. Breakfast room could have been a bit bigger as ended up eating in the lobby but good breakfast selection too. Pool was relaxing and refreshing (open till 10 pm) but the hot tub could do with a service. The beds were comfortable and clean but a little dated.
This hotel is in a great location, with a very easy walk to the Space Needle, EMP Museum, and the Pacific Science Center. The staff was also very good, check in was quick and hassle free, the breakfast was nice (we had great weather so we were able to eat outside- the dining area is small so go early or there will be no place to sit). We needed extra bedding and house keeping brought it with in 5 minutes. The pool area is clean and well kept.
The bad news is that this place is OLD, most of the outlets in our room didn't work, the bed was about 15 inches from the bathroom door, there was no closet or fridge in the room, the halls were dark, especially around the elevator, and it was always really hot in the elevator alcove. The halls have weird ramps. None of the rooms have a view of the space needle, although the hall is lined with windows so you get a view as you walk to your room. It looks like the staff works really hard to keep this place together and make it as pleasant as possible but you can't make up for declining infrastructure with Ice water and Coffee.
We found the entire hotel to be very scruffy- stained carpets, cracked glass in our windows. the breakfast room is far too small for the number of guests,in all the worst hotel we have ever stayed in.
I am sincerely sorry for your experience during your stay. We are upgrading all our corridor carpeting this Fall. Also, we are rectifying the glass issue you encountered in your room. In addition, we are researching different possibilities to enlarge our breakfast area. I apologize for the impression the property gave to you. Please try us again to let us give you are normal WOW experience.