We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Customer Service, dated rooms”
Review of The Westin Seattle

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Westin Seattle
Ranked #45 of 100 Hotels in Seattle
Certificate of Excellence
GreenLeadersGold level
Denver, CO
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Customer Service, dated rooms”
Reviewed April 8, 2013

Sarah at the front desk was simply delightful, going above and beyond to help my check in experience be outstanding.

The rooms here are dated, but the location is terrific. Ask for an updated room on check in.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_Diva_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsMgrTWS, Guest Relations Manager at The Westin Seattle, responded to this review, April 19, 2013
Thank you for your review. Sarah is an asset to our hotel and we are delighted she provided above and beyond customer service. We have shared your kind comments with her and our front office leaders. It is good to hear you enjoyed our central location to many attractions. We hope you had the opportunity to visit Pike Place Market, EMP Museum, the waterfront and shopping at Nordstrom, just steps outside the hotel. We completed our guestroom renovation in spring of 2012 and apologize you feel the rooms are dated. Thank you again and we look forward to another opportunity to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,230 reviews from our community

Traveler rating
    797
    911
    361
    107
    54
See reviews for
498
581
66
800
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (674)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Hoover, Alabama
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 8, 2013 via mobile

The Westin is located in a great location. We could walk just about anywhere we wanted to go. Pike Place Market is a few blocks and a easy stroll. We also were within a block of Nordstrom and Nordstrom Rack, Macy's, etc.. We never had to get a taxi for a restaurant either. The dining possibilities within walking distance is abundant.
Hotel service was excellent.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CharSims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsMgrTWS, Guest Relations Manager at The Westin Seattle, responded to this review, May 6, 2013
Thank you for your review. We are glad to learn you enjoyed your stay with us and found our location within easy walking distance to shopping, Pike Place Market and restaurants. We work hard to provide the highest quality in service and it is rewarding to know you ranked it as excellent. Thank you again and we look forward to welcoming you back to The Westin Seattle.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WENATCHEE
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 8, 2013

Clean and very friendly. Service was excellent. Facilities spotlessly clean. Comfy bed AND pillows! Loved staying on a higher floor than usual, super views. On site Starbucks coffee and Burger restaurant. Slightly higher than usual rices but the food is excellent and beautifully presented. Kids menu available. Two adults, one kid meal and two alcoholic drinks around $60.

The hotel is within easy walking distance of many downtown restaurants and Pike Place Market.

Great location for walking around downtown Seattle and a few minutes from the Monorail to go to the Seattle Centre and Space needle.

The only down side was the squeaky sofa bed (ended up not using it) and there are no really comfy chairs in the lobby to relax and read a book.

Room Tip: We had a De Luxe King on the 31st floor but could still hear the traffic and sirens. The view of Sea...
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank muttley56uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsMgrTWS, Guest Relations Manager at The Westin Seattle, responded to this review, April 22, 2013
Thank you for your review. We are delighted you and your family enjoyed the view from your room, the dining experience in our new restaurant Relish Burger Bistro and our proximity to Pike Place Market and Monorail to the Space Needle. We look forward to being of service on your next visit to Seattle. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Level Contributor
145 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 8, 2013

Wonder location, lovely amenities and professional staff. You can't go wrong with the Westin whether you are in town for business or traveling with the family to this magnificent city. The Westin have been my first choice hotel in Seattle since 2004.

Room Tip: Join the Starwood Preffered Guest program for upgrades and promotions.
See more room tips
  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsMgrTWS, Guest Relations Manager at The Westin Seattle, responded to this review, April 19, 2013
Thank you for posting a review. We appreciate your kind comments on our location, amenities and service whether you are traveling here for business or pleasure. We look forward to being of service again soon. Thank you for your loyalty.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mill Creek, Washington
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 8, 2013 via mobile

Have had 2 great stays at this Westin. Staff is great, rooms were beautiful. The location is perfect for seeing the rights of Seattle. Have attended evening events here too and the events staff seemed very helpful and the spaces were great for our groups.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kelly c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsMgrTWS, Guest Relations Manager at The Westin Seattle, responded to this review, April 22, 2013
Thank you for posting a review. We are pleased you chose to stay with us and also visited to attend events. It is rewarding to learn our staff was helpful and our rooms beautiful. We appreciate your loyalty and hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellevue, Washington
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 8, 2013

Nice hotel in downtown Seattle, great location and there are a lot of things to do around the hotel. You can walk to shopping and Pike Place market. The rooms were nicely done and the staff was very helpful

  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomJ3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsMgrTWS, Guest Relations Manager at The Westin Seattle, responded to this review, April 17, 2013
Thank you for your review. We are pleased you found our location to shopping and Pike Place Market convenient and that you enjoyed our renovated guestrooms and helpful staff. On behalf of our entire team here, we look forward to welcoming you back on your next visit to Seattle.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 6, 2013

We are Starwood Loyalists and this property is .just a couple of notch below some of the recently renovated properties we have stayed in. The lobby area is very nice ..spacious and comfortable...the rooms are decent size..but the look and feel throughout other areas seem dated and in need of a refresh.. The gym though small Is adequate... Staff was very friendly ...of note if you are on a high floor and its windy you will hear your room creak!

Room Tip: Lower floors less Wind Noise..North Tower noisier
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CareToShare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelationsMgrTWS, Guest Relations Manager at The Westin Seattle, responded to this review, April 17, 2013
Thank you for your review and loyalty to Starwood Hotels & Resorts. It is disappointing to learn we did not meet your expectations compared to other properties you have visited. Our guestroom renovation and additional meeting space was completed spring of 2012 and Relish Burger Bistro opened March 1. We apologize your rest was disrupted due to high winds which may cause noise as energy is dissipated through the building. Your remarks on our lobby area and friendly service are most appreciated. Thank you again and we do hope that you will consider The Westin on your next visit to Seattle.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Seattle hotels
Sheraton Seattle Hotel
#36 of 100 in Seattle
4,017 reviews
Grand Hyatt Seattle
#7 of 100 in Seattle
2,949 reviews
Belltown
Seattle Marriott Waterfront
Show Prices
Show Prices
Show Prices
Hyatt At Olive 8
#13 of 100 in Seattle
2,350 reviews
Belltown
Hotel Andra
Hotel Andra
#12 of 100 in Seattle
2,018 reviews
Show Prices
Show Prices
Show Prices

Been to The Westin Seattle? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Seattle

Property: The Westin Seattle
Address: 1900 5th Ave., Seattle, WA 98101-1204
Phone Number:
Location: United States > Washington > Seattle > Belltown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Seattle
#21 Luxury Hotel in Seattle
#41 Business Hotel in Seattle
#42 Romantic Hotel in Seattle
#48 Family Hotel in Seattle
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Seattle 4*
Number of rooms: 891
Official Description (provided by the hotel):
Our Downtown Seattle Hotel is the front door to shopping, dining and the vibrant downtown Seattle experience. Leave the car at home and walk to the Space Needle, Pike Place Market, the Great Wheel, the Aquarium and more all within just blocks of our hotel! Take the light rail to and from the airport for just $3 each way. Our brand is truly focused on healthy living while on the road. We feature our 10 layer signature Heavenly Beds for the most comfortable night's sleep. Our RunWestin program takes guests on a guided 3 mile run every Tuesday and Wednesday morning through Seattle's best attractions. With Gear Lending, no need to pack your gym gear, for just $5 guests can borrow fresh New Balance clothing and shoes including brand new socks that are yours to keep! Enjoy our fitness center, indoor pool, and outdoor pool deck. Grab a smoothie or fresh juice at our barista stand, or stay for lunch or dinner at our Relish Burger Bistro serving salads, burgers, and fresh, locally sourced cuisine. For families our Westin Family program provides kids with an interactive journal to document their visit to Seattle with fun games and coloring activities. And don't leave your pet at home! Pets stay free with us as we know they're just like family and our guests can even request a heavenly dog bed and dog food and water bowls at check in. Come enjoy Seattle and take comfort in knowing our staff values you like family. Explore our freshly renovated meeting and event space for your next event or head out for a night on the town with so much to see and door right outside our door. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, Travelocity, TripOnline SA, Ctrip TA, Priceline, Cheap Tickets, Cancelon, getaroom.com and HotelQuickly so you can book your The Westin Seattle reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Seattle Hotel Seattle
Westin Seattle
The Westin Hotel Seattle Wa
Seattle Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing