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$127
Fully refundable before Sat, Apr 27
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$127
Fully refundable before Fri, Apr 26
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Reviewed July 3, 2019

Very old Hotel, premium price and low end amenities. We actually had a roll in air conditioner in the room. Elevator and everything, very, very old. Place was almost empty and I can see why now. Restaurant had poor, poor service, I actually had to go to lobby and get coffee and bring it into the restaurant.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Robert M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shannon s, General Manager at Hotel Sorrento, responded to this reviewResponded July 5, 2019

Dear Passenger24688295633,

Thank you for allowing us the opportunity to follow up with you in regards to this feedback. I would very much like to connect personally. Please utilize my below information so that we can offer resolution to the details of your stay. This is not the experience we wish for any guest.

Best Regards,

Shannon Sheron, Managing Director
206.622.6400 ssheron@hotelsorrento.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2019

Friendly staff and clean hotel for a reasonable price. The location is good. Walking distance to Pikes pier. Free wine tasting in the evening was a nice touch. Nice outdoor patio with fire place and heat lamps.

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Trail09778405519
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shannon s, General Manager at Hotel Sorrento, responded to this reviewResponded July 4, 2019

Dear Trail09778405519,

Thank you for taking the time to review your recent stay with us. I am pleased to hear you enjoyed your experience including the friendliness that you experienced by the team.

We look forward to welcoming you back soon.

Best regards,

Shannon Sheron, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2019

Gross rooms, hair IN the bed, windows caked with years of bird droppings and yes they open-nasty, paint chipping from the walls, carpet peeling from the floor exposing splintering wood underneath. Was moved to the Penthouse level and found it in similar condition, slightly better peeling paint, and disgusting slime covering a nightstand with carpet still peeling and bird droppings caked on windowsills

Date of stay: June 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Lance H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shannon s, General Manager at Hotel Sorrento, responded to this reviewResponded July 4, 2019

Dear Maps28778476964,

Thank you for reviewing your experience with Hotel Sorrento. As you can imagine, I am very disappointed to learn about the dissatisfying experience that you have had. This is not at all consistent with the quality standards we set for ourselves and I apologize for not providing you a positive experience. But please know that I very much appreciate your feedback, as it is only in this way that we can improve upon our shortcomings.

If you would like to discuss your experience further, I would be pleased to listen.


Best regards,

Shannon Sheron, Managing Director 206.622.6400

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Reviewed June 25, 2019

Excellent hotel to stay. Little bit noisy early morning due to traffic. the bed was too soft for me resulting in significant low backache and lack of sleep. I really like the free wine in the evening.
Getting into the front drive way is always difficult. It used to be great when they had the fountain

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Freedom25134566661
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shannon s, General Manager at Hotel Sorrento, responded to this reviewResponded July 4, 2019

Dear Freedom25134566661,

Thank you for sharing your recent experience at Hotel Sorrento. I am pleased that you found your stay experience, excellent.

I am, however, sorry that you experienced discomfort due to the softness of the bed. We have some beds that have greater firmness. If your travels return you to Seattle, we would be pleased to confirm a suite with a firm bed. It would be our pleasure to ensure all of your needs are met and exceeded.

We sincerely hope to welcome your return.

Best, Shannon Sheron, Managing Director

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Reviewed June 19, 2019

A great hotel in a very convenient location. Many excellent amenities and old world charm. Our second stay and each one gets better! We enjoyed the atmospheric lobby and spent some time in front of the fireplace. The room was clean, comfortable and very convenient. Staff is superb.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Wanderer57956625797
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
shannon s, General Manager at Hotel Sorrento, responded to this reviewResponded July 4, 2019


Dear Wanderer57956625797,

Thank you for taking the time to review Hotel Sorrento and sharing your experience with other travelers.
We are grateful that you chose to stay with us, for a second visit and found the amenities, room, and staff, a 5/5!

We very much look forward to welcoming you back, again!

At Your Service, Shannon Sheron, Managing Director

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