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“THE SORRENTO SCORES A HOME RUN WITH ME!”
Review of Hotel Sorrento

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Hotel Sorrento
Ranked #24 of 101 Hotels in Seattle
Certificate of Excellence
Saratoga, California
1 review
“THE SORRENTO SCORES A HOME RUN WITH ME!”
Reviewed July 1, 2014

This was my second stay at the Sorrento. I'd stayed previously aS single and as rooms can be in old hotels, my previous room was quite compact. Very nice, comfortable bed, very clean, with all amenities, but small. This time I had my 17 year old son with me, so we needed a larger room. The suite was so much better than I anticipated - and my son was mightily impressed! It was beautifully and tastefully decorated, quiet, and very clean. We were in town to celebrate my daughter's college graduation, and the suite's living room worked perfectly for visiting with family members.

This is a beautiful old hotel that has been wonderfully modernized and maintained, and it oozes charm and character. Old menus (from the early 1900's) are posted in the lobby and in the elevator to give you a sense of the history and age of the place. It's located in downtown Seattle, very convenient to Pike Street Market, Seattle Center and other downtown Seattle tourist attractions and the trendy restaurants of Capitol Hill.

Our room was exceptionally clean, as were the hotel's common areas. The staff was anxious to please, friendly and personable. We were greeted by a staff member each and every time we entered or left the hotel.

The only slight glitch we had was that the TV in the bedroom had little to no and somewhat intermittent cable reception. But since this visit wasn't really about watching TV, I won't hold that against the Sorrento! I just like to listen to the news when I'm getting ready in the morning.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VickyWix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandallObrecht, General Manager at Hotel Sorrento, responded to this review, July 17, 2014
Thank you for your kind words! I am so glad that you found our Hotel to be charming, comfortable and unique. I am even more thrilled to hear that our helpful staff made such an impression. I am eager to share your comments with them. We hope to see you again soon!

Randall Obrecht
General Manager
Sorrento Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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862 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Roseburg, Oregon
Level 4 Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 29, 2014

I loved this hotel. Historic and nicely renovated to keep it's old world charm. The beds were well made, with very luxurious sheets and comforters, with more pillows than you could use, and a very nice bathrobe to lounge around. The room was nicely appointed with a furniture that was above the average stuff you find about. And the accouterments were quite nice. The service and staff were EXCELLENT! I was able to use the business center and when I came up short on office supplies (my lack of planning) the staff cheerfully gave me what I needed. Each afternoon, there was a copper bucket of iced water bottles available at the front entrance, It was a nice touch if you were heading out on a walk-about. The lounge was lovely with live music, geared to an older crowd, on the weekends making it a nice place to meet and chat. I am looking forward to my next stay.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandallObrecht, General Manager at Hotel Sorrento, responded to this review, July 1, 2014
Grazie!

I am so glad you enjoyed your stay. Glad to hear that you found our bedding so luxurious and restful. But I am thrilled you found our staff to be so attentive and friendly. I have shared your comments with them and sincerely appreciate your feedback.
And just to add to the Italian vibe, you will need to come see our new Al Fresco dining in the front courtyard, next to the fountain!

Randall Obrecht
General Manager
Sorrento Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond VA
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 27, 2014 via mobile

My husband and I, traveling for pleasure, spent four nights in this beautifully restored 1909 boutique hotel on First Hill. Our third floor room, on the quieter back side of the hotel, was elegantly furnished with an extremely comfortable bed and luxurious linens and amenities, including robes and a French coffee press with a canister of delicious Seattle coffee. The marble-tiled and chrome bathroom was small but efficient (loved the window over the tub!) with L'Occitane en Provence toiletries. The concierge and front desk service were friendly and helpful, never pushy but there when needed. Guests were invited to enjoy an always-full bowl of fresh Washington cherries at the elevators and complimentary bottles of water on their way out the door. Fresh coffee was available in the lobby in the morning. Exemplary housekeeping: the maid who serviced our room noted our linen preferences and removed the bulky duvet after the first night. There is a cozy dark bar and a restaurant in the hotel, which we did not visit, but we did enjoy cocktails in the beautiful octagonal oak-paneled lounge off the lobby, with its fireplace and comfortable seating (where complimentary ice cream sundaes were served every night between 11 pm and midnight.) The only drawback to this hotel is its location, a half mile or more to downtown (on a very steep hill) and a mile to restaurants on Capitol Hill. We are walkers and the weather was good, but it was not as convenient to dining as we would have liked. Its comfort and service earn it 5 stars nonetheless.

Stayed June 2014, traveled as a couple
Helpful?
2 Thank AlesAndTrails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandallObrecht, General Manager at Hotel Sorrento, responded to this review, July 1, 2014
Wow! You have made our day. I am so glad that you enjoyed your stay and our many Guest services. But, I am absolutely thrilled that you found our staff to be so helpful and friendly! Thank you so much for your praise.
Sounds like you got some exercise, please know we offer complimentry car service and are happy to get you to your destination in comfort.
Sincere gratitude for your kind words.

Randall Obrecht
General Manager
Sorrento Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waunakee, Wisconsin
Level 6 Contributor
157 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 17, 2014

Very Nice Place. I do recommend it but need to say a few things. First, the bathroom where the toilet and shower is, is crammed into a very small area. I had to sit crosswise on the toilet because my knees hit the wall right in front of it in the normal position.I am average size and it was a little uncomfortable. I doubt if a overweight person could get into the shower because the door was very small. The elevator was another issue. It's cool that the hotel puts a different rug in the elevator every day with the day of the week embrodered into it. It's not cool that if you take too long to get into the elevator the door will close on you with some force! This happened with my wife taking a picture of the rung and the door hitting her pretty hard. I grabbed the door and could barely hold it back. The staff saw this happen from the lobby and said something like "it does do that" meaning they knew about it. I say it is dangerous and should be fixed. You can get ice for the room but have to ask to have it delivered. They do have nice Keurig coffee makers in the room which sort of makes up for it. Last, this place is nine blocks from the market and it's either up hill or down hill depending on which way you are going. If you are not in shape you will have to cab it. I am in shape and it was still a tough walk and it still bothered my lower legs. These hills are really steep and there is lots of traffic to contend with crossing streets to get to the waterfront or many restaurants in the area.Still a nice hotel with a very good bed and wonderful pillows. Oh, and someone decided to make half of the traffic circle in front of the hotel an outdoor restaurant. What are they thinking? This forces you to back up to get back out on the street and the same for cabs.Backing is one of the most dangerous things you can do, especially into a street. They need the traffic circle and I think it was a silly idea at best to put tables and chairs there.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LorenD1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandallObrecht, General Manager at Hotel Sorrento, responded to this review, July 1, 2014
Thank you for your honest feedback. I am truly sorry that you did not find our quaint Hotel to be as spacious as you would have liked. Please know that our historic Hotel has many different and unique room layouts. Please let us know when booking your next reservation and we will be more than happy to find something more to your liking.
I am sorry that you found your hike to be taxing, we do offer complimentry car service and are always happy to make sure that you get to your destinations in comfort.
Lastly, I sincerely apologize if our valets were not attentive and made exiting the Hotel difficult. I assure you they are normally extremely efficent. Unfortunately, like most Downtown Hotels we do not have the luxury of a full round about and apologize if inconvienced.
Thank you again and would love the opportunity to discuss your visit with you directly. Please let me know a good time to contact you.

Randall Obrecht
General Manager
Sorrento Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 15, 2014

This hotel is beautiful! While retaining some vintage charm, our room was still modern as well as clean and very comfortable. Both my husband and I had a great night's sleep. The front desk staff were nothing but friendly, as were the staff in the lovely bar. We will likely be back!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PortlandMorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandallObrecht, General Manager at Hotel Sorrento, responded to this review, July 1, 2014
Thank you so much for the praise! I am glad to hear that your room was so clean and comfortable and you found it to be relaxing. I am even more thrilled to hear that you found our staff so friendly and helpful. Will be sharing your comments with them!
Eager to see you again soon. Enjoy your summer!

Randall Obrecht
General Manager
Sorrento Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 12, 2014

took a side trip to Seattle with my daughter. Had great time. Would recommend this hotel to others visiting in the area. Proximity to downtown activities is great. car service available however hotel is within walking distance from Pike Market.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Alice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandallObrecht, General Manager at Hotel Sorrento, responded to this review, July 1, 2014
Thank you so much for taking the time to submit such a pleasant review. I am so glad that you found our location to be convenient and our drivers to be helpful. Always glad to hear that we were able to make quality time with family, so enjoyable. Enjoy your summer.

Randall Obrecht
General Manager
Sorrento Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level 4 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 11, 2014

My husband and I stayed at the Sorrento Hotel before heading to Whidbey Island for our wedding. The staff was very helpful and friendly and our room was very comfortable. The renovated bathroom was a big plus and the bedding was heavenly! Definitely take advantage of the hotel car which can take you to the nearby attractions without having to trek up and down the hilly downtown streets. The Hunt Club was great and the pianist was so charming and lovely to listen to while enjoying a cocktail.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aweber5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandallObrecht, General Manager at Hotel Sorrento, responded to this review, July 1, 2014
Thank you for the kind words! I am so glad that we were able to send you off to your special event properly! So thrilled you found our staff to be so friendly and our rooms to be so comfortable. Hope to see you again soon!

Randall Obrecht
General Manager
Sorrento Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sorrento

Property: Hotel Sorrento
Address: 900 Madison St, Seattle, WA 98104-1234
Phone Number:
Location: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Luxury Hotel in Seattle
#18 Business Hotel in Seattle
#23 Family Hotel in Seattle
#25 Romantic Hotel in Seattle
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Sorrento 4*
Number of rooms: 76
Official Description (provided by the hotel):
Situated on First Hill overlooking downtown Seattle the Sorrento Hotel infuses a classic old world style with modern conveniences. ... more   less 
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Also Known As:
Sorrento Hotel Seattle

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