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“WORST CUSTOMER SERVICE EVER”

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The Edgewater, A Noble House Hotel
Ranked #40 of 104 Hotels in Seattle
Certificate of Excellence
Reviewed April 23, 2009

We stayed at the famed Edgewater Hotel for business and will never return. The cost is not worth the accomodations. We had a leaky gas fireplace which was never fixed - my collegue had a headache the whole trip because of it. We complained to the hotel at the time of checkout and again online direclty to the hotel and never got a response to either. No apology, NOTHING!!!!

  • Stayed: November 2008, traveled on business
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Thank Chzcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,658 - 3,664 of 3,888 reviews

Reviewed April 19, 2009

Nice rooms but very noisy hotel. We stayed here for one night and could not get a good nights sleep. You can hear people walking around in the other rooms and even talking.

Book somewhere else- save yourself the trouble!!

  • Stayed: February 2009, traveled with family
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3  Thank catVancouver_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2009

Beautiful location jutting out on the water. Great views on the side facing the water. We opted for a less-expensive "city view" (which really was a parking lot view, but we didn't mind.)

The decor is superb! Lots of character- feel like you are in a modern log cabin. Rooms had fireplaces and comfy chairs. The bathroom was stunning- gorgeous shower- stone decor.

We were here for a girls weekend but this hotel would be amazing for a romantic getaway.

Only drawback is the location you have a steep walk up to Belltown so best to take a cab if you want to dine and explore behind the waterfront.

  • Stayed: February 2009, traveled with friends
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Thank LaMarianina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2009

Stayed for one night. Tried to check in early (12:30pm )and asked for a quiet room. There were no rooms available on the water side so I wasn't offered the upgrade. I was told that they'd have to call me when the room was ready. Since I hadn't heard from anyone by 4:30pm went back and found out that room was ready and they seemed surprised that no one had called. The staff were all pleasant but the front desk staff on the three occasions I went by were quite scattered. The room was really hot when we entered. The fireplace was going and probably my major complaint was that it was really difficult to maintain a proper temperature. The fan kept going off and on all night which disturbed my wife. Probably shouldn't have used the auto setting. If you're on the train side take a room on the lower floor and as far down the hall as possible. We couldn't hear the trains. The bed was comfortable and the bathroom was quite nice. The gym had good aerobic equipment and average weight equipment. Worth the $80 I paid on Priceline but would have been really unhappy had I paid their regular rates.

  • Stayed: April 2009, traveled as a couple
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Thank zingmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2009

We are very frequent travelers and decided to have a weekend getaway in Seattle. The hotel is nicely done, in a great location to Pike Place and Shopping District. They put us in a handicapped room. (no we aren't handicapped) next to the train and we asked to be moved and they couldn't do it until 4pm the next day, but ok. Very slow internet. Nice hotel, very unusual ambiance. Staff in almost every area had some chip on their shoulder. Arrogance abounds here...very odd. Simple requests are moaned and groaned about. Not the usual customer service you would expect from a hotel of this expense.

  • Stayed: April 2009, traveled as a couple
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1  Thank BlueBuka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2009

We had only a one night stay, but it was a lovely room and a great location. We were able to walk to Pike Place in 10 mins. along the water for shopping and dinner. Our room was small, with a "city view", but cozy and comfortable. The shower was the best part! Fits two people with a really cool shower head tall enough for my husband. He was impressed. The $30 price tag for parking is utterly ridiculous. We parked on the street for free (it was Sunday). And they charge $10 for wifi. Ugh, I hate that. The bar and restaurant were hopping, but we didn't eat or drink there. Very pretty view. Lobby was nice too.

  • Stayed: April 2009, traveled as a couple
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1  Thank MVPgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2009

Very surprised at these reviews, went back and looked after my stay. Left my phone charger in my room and Christine was prompt in getting back to me and getting the charger out in the mail. Would go back in a minute. Loved the view and the fireplace.

  • Stayed: March 2009, traveled on business
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Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Edgewater, A Noble House Hotel

Address: 2411 Alaskan Way, Pier 67, Seattle, WA 98121-1313
Phone Number:
Location: United States > Washington > Seattle > Belltown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #40 of 104 Hotels in Seattle
Price Range: $179 - $547 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Edgewater, A Noble House Hotel 4*
Number of rooms: 223
Official Description (provided by the hotel):
Perched on top of Pier 67, The Edgewater hotel offers an easy walk to Seattle downtown vibrancy, stunning views and lodge luxury. Surround yourself with the beauty of the majestic Olympic Mountains, the sparkling waters of Elliott Bay and the incredible sunsets of the Northwest sky. ... more   less 
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