I stayed here with my girlfriend for 3 nights while we were in Seattle for a wedding. I had a free night voucher for the Sheraton so we stayed all 3 nights here. I was very impressed with the service from the staff, the room and the location. The staff put us in one of their new towers with a king size room/partial view. The room had starbucks coffee, a flawless bathroom, great shower and very comfortable king size bed. The location was fantastic, it's about a 10 minute walk to the Pike Market and other cool things to check out in down town seattle. The staff were very very pleasant and the check in staff even remembered my name and addressed me by last name when I had questions at the desk. I found this very unique in the hospitality industry, because I find it rare for hotel staff to address their customer by name basis. The gym on the 35th flooor was pretty nice too!
The only gripe I would give the Sheraton is when it came down to billing. I checked my account 5 days after checking out and noticed no charges had not been posted to my account. I found this odd so I called the Sheraton to figure out what was going on with the delay. The accounting lady informed me that since it's an agency rate (travel agent) with voucher, they always delay the charging and she had planned on taking care of it later. I found this odd and she informed me that since I was calling she would post it now for me, but she didn't seem to concerned about when she was going to charge my card and acted like she was doing me a favor. Her attitude ticked me off a little bit, because I had a similar problem with Sheraton in Phoenix and the hotel ended up double charging me 3 weeks after my stay (they did resolve the matter).
Great Hotel, but their accounting department needs to get their act together when it comes to posting charges. It sounds like this is a company policy with Sheraton that should be addressed.
- Official Description (provided by the hotel):
- Sheraton Seattle Hotel is steps from Pike Place Market, Seattle Waterfront, Space Needle, and Washington State Convention & Trade Center. We have 47 meeting rooms, totaling 75,000 sq ft of event space ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Travelocity, Hotels.com, Expedia, Booking.com, Priceline, Orbitz, Hotwire, TripOnline SA, getaroom.com, Cancelon, Evoline ltd, Cheap Tickets and HotelQuickly so you can book your Sheraton Seattle Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Seattle Sheraton