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3,466
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678
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152
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All reviews convention center union tower great location the club lounge pike place market cheesecake factory large hotel attending a conference space needle top floor starbucks coffee heart of downtown across the street central location valet parking walking distance few blocks
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Reviewed September 7, 2019

This is a great property in the heart of downtown Seattle. I stay here for business whenever I'm in Seattle for it's centralized location and great amenities and I look forward to staying here for an upcoming long weekend.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank chloess1087
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bronwyn g, Guest Relations Manager at Sheraton Grand Seattle, responded to this reviewResponded September 10, 2019

Thank you for your loyalty. We are honored to be your hotel of choice when staying in Seattle. We look forward to welcoming you back.

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Reviewed September 6, 2019

Really good walkable location with easy access to downtown Great location close to Downtown attraction. Room was well appointed and the staff was friendly. I would stay there again for sure. Starbucks in the lobby could be a blessing or curse depending on your perspective

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank FallenG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
bronwyn g, Guest Relations Manager at Sheraton Grand Seattle, responded to this reviewResponded September 10, 2019

Thanks for letting us know about your recent stay with us. We appreciate the nice comments and recommendation.

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Reviewed September 6, 2019

Slow to clean rooms (afternoons and one day 4pm). No decent restaurant on site (but within 1-3 blocks). Comfortable room and nice bathroom. No hotel map provided - easy to get lost. Nice pool but a little cold.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank drdymo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 6, 2019

The room was clean and furnishings were comfortable and adequate. I was impressed with the interest in the environment and offer to not change linens every day. I was disappointed with the lack of a microwave since I often eat only half a serving of the expensive food in the area. This visit was for a convention and the meeting rooms were kept rather cool for my taste.

Date of stay: September 2019
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Climber40108956755
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 5, 2019 via mobile

My family are staying here for a couple of nights. So far, the staff at the valet and front desk are very rude. We notice that they are treating other guests the same way. This is a notice to the Sheraton management that you have some serious customer service training to do with your a staff.

I will update when we conclude our stay here.

Date of stay: September 2019
Trip type: Traveled with family
1  Thank vhtravel04
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KyleMcI701, Front Office Manager at Sheraton Grand Seattle, responded to this reviewResponded September 6, 2019

Dear vhtravel04,

Thank you for taking the time to share your experience so far at the Sheraton Grand Seattle. I'm shocked to learn that you have had such negative interactions with our team and would like to find out more information so this can be addressed. If you would be available to discuss this further, please feel free to reach out to me directly at kyle.mcintosh@sheraton.com or call our Guest Services team by dialing '0' from your room. I hope that you have an enjoyable rest of your trip in Seattle!

Sincerely,
Kyle McIntosh
Guest Services Manager
Sheraton Grand Seattle

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