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“Nice Atmosphere and Good Location”

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Sheraton Seattle Hotel
Ranked #39 of 100 Hotels in Seattle
Certificate of Excellence
Vancouver
Level Contributor
198 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Nice Atmosphere and Good Location”
Reviewed July 15, 2013

Stayed for a weekend evening and enjoyed the facility. Hotel is well located, has a grand entry area, good ambiance, clean and well maintained. Rooms were good size and well kept.

air-conditioning was a little inadequate and we were all through the night but this does happen at many hotels. it would be nice to have a system that actually reached a comfortable temperature.

service was good but i found the staff, for this level of hotel, need instruction in customer service. All the staff from valet, to bell man to front desk were efficient and did their basic task but that's it. smiles were missing and you never got that good feel that you were a customer. ask for anything out of the ordinary and the response was mediocre. That's not to say they were not good, just not at the level i expect from such a facility.

i would still recommend it for an overnight and may stay here again.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dhoom13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madalena M, Manager at Sheraton Seattle Hotel, responded to this review, July 20, 2013
Our Apologies!
Thank you for taking time to share your comments regarding your recent stay at our hotel. I have shared your feedback regarding our teams lack of true Welcoming nature! I can understand your frustration with the service and irritation this must cause. With regard to your experience with our guest services associates I apologize that the experience did not live up to your expectations. The staff at the Sheraton Seattle works very hard to provide our guests with an exceptional experience and I apologize we did not meet your expectations. We value your business and hope that you will allow us the opportunity to redeem ourselves.

Warmly,

Madalena Miller
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Boston, MA
Level Contributor
89 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed July 14, 2013

Very nice hotel.
Well-located right in downtown Seattle, easy walking distance to several city tourist sights.
Nice breakfast buffet.
Very good service, overall.
Nice work out room, although swimming pool was small.
I found the local Seattle YMCA and swam there.
Recommended.

Stayed July 2013, traveled on business
Helpful?
Thank WLand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bronwyn g, Guest Relations Manager at Sheraton Seattle Hotel, responded to this review, July 16, 2013
Thank you for taking the time to connect with us regarding your recent stay at the Sheraton Seattle. We are delighted to hear that you had a great time and recommend our hotel. Our central location is a wonderful base to visit the sights and sounds of Seattle. We have great restaurants, shops and entertainment just outside our front door. I'm glad you were able to find an Olympic size/lap pool that met your work out needs. Thanks again for the kind words and we hope to welcome you back soon.
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The Hague, The Netherlands
Level Contributor
180 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed July 14, 2013

It is a typical Sheraton, huge with two towers but apparently recently renovated.

Rooms are clean and modern.

The fitness is wonderful, allowing everybody to do full work out, all equipment is there. The pool area is always busy, nothing special.

The lounge is spacious and good.

No complaint about staff but also no nice experiences.

All in all an ok experience, really exceptional is only the fitness and the location downtown.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank j75fr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bronwyn g, Guest Relations Manager at Sheraton Seattle Hotel, responded to this review, July 16, 2013
Thank you for taking the time to review us. Glad you enjoyed your time in the heart of the city! We receive many nice comments on our location and our Sheraton Fitness Center. On the other hand, I wanted to send our apologies regarding your overall experience. The staff at the Sheraton Seattle Hotel work very hard to provide our guests with an exceptional experience and I apologize we did not meet your expectations. We hope you will stay with us again so that you may enjoy the customer service we are known for.
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Palo Alto, California
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed July 13, 2013

Huge hotel in the heart of downtown Seattle. Great location for large business and personal events. Room was quite spacious with a nice work desk and chair. Kudos for maintaining such a huge property and providing excellent customer service. It is a Sheraton - so no frills but a good hotel for downtown.

  • Stayed July 2013, traveled on business
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Helpful?
1 Thank NTS_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bronwyn g, Guest Relations Manager at Sheraton Seattle Hotel, responded to this review, July 16, 2013
Thank you for your kind comments. Our staff provides wonderful service and I am pleased to read that they took very good care of you. Our convenient location to the great Seattle sights, shopping and restaurants make the Sheraton Seattle the perfect place to stay. I am glad you feel the same way.
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Tel Aviv, Israel
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 13, 2013

It was very welcoming arrival, and despite the fact that it was last minute reservation, and there were a couple of conferences going on, i still got a very nice, specious room on the 30th floor, with great view of the city of Seattle. the bed is confortable, the bathroom is big. I had great time.
if you plan to use the valet parking: beware of their hours. They give you a price for 24 hrs, but regardless of your check-in time, if you stay after 6pm they will charge you for another day. note that street parking is free from Saturday night at 8pm until Monday morning. if you park after 5pm, you can pay for 3 hours and stay the whole night.

Room Tip: there are 2 towers. Pike has view to north and west, the other to the south and west.
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  • Stayed July 2013, traveled solo
    • Value
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    • Sleep Quality
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Helpful?
Thank Avi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bronwyn g, Guest Relations Manager at Sheraton Seattle Hotel, responded to this review, July 16, 2013
Thanks for reviewing your stay with us. We are delighted to hear about your arrival experience and your glowing description of your hotel room. We receive many compliments on our Sheraton Sweet Sleeper Beds. Glad that you had a great time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hedgesville, West Virginia
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 13, 2013

While on a sightseeing visit to Seattle, we certainly did not need a car while staying at this Sheraton. The shuttle from the airport was very convenient, dropping us right off in front of the hotel and picking us up there at the end of our stay.

From the hotel we were able to walk to many of Seattle's attractions. Our favorite was the Chihuly Glass and Garden on the grounds of the Space Needle.

The hotel is large and the rooms are fairly typical for a Sheraton, that's to say comfortable and well-appointed. The club room was well-provisioned with a great view of the city.

My "very good" instead of "excellent" rating was based on two things: (1) a lack of outlets for recharging what I don't consider to be an excess of electronic appurtenances carried by the modern traveler and (2) the mold in the grout in the tub/shower, parts of which I cleaned using shampoo and the net scrubber that was supplied, although probably not for that purpose.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
Thank mjs47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise, Idaho
Level Contributor
263 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed July 13, 2013

We were greeted by a cheerful and attentive customer service rep at our early evening arrival and were still offered an upgrade at this oversold hotel. Our overall experience was perfect and A++ in every way; room cleanliness, quietness, quality bed comfort & luxury linens, employees attitudes were upbeat & positive, check out was a breeze. We we definitely stay here again when visiting Seattle as we've stayed at over 7 other properties and not had the same treatment!

Room Tip: This is the perfect place to lay your head for a restful night's sleep and be able to hit downto...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank GourmetAddict2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Seattle Hotel

Property: Sheraton Seattle Hotel
Address: 1400 Sixth Ave, Seattle, WA 98101-2318
Phone Number:
Location: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Seattle
#27 Business Hotel in Seattle
#31 Family Hotel in Seattle
#36 Romantic Hotel in Seattle
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Seattle Hotel 4*
Number of rooms: 1236
Official Description (provided by the hotel):
Sheraton Seattle Hotel is steps from Pike Place Market, Seattle Waterfront, Space Needle, and Washington State Convention & Trade Center. We have 47 meeting rooms, totaling 75,000 sq ft of event space ... more   less 
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Also Known As:
Seattle Sheraton

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