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“Room was ready 2 hours late!”

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Sheraton Seattle Hotel
Ranked #33 of 104 Hotels in Seattle
Certificate of Excellence
Reviewed January 1, 2013

Check in is supposed to be 3pm. Room was actually ready at 5pm. Explanation given:"Too many guests are checking out today. Housekeeping is too busy to clean the rooms in time." As if all these people did not tell the hotel when they were leaving! Unacceptable. Due to the two hours delay, my husband and I had to cancel the reservation for our 15th anniversary dinner because our plans before and after the dinner were all affected. Very disappointing.

Room Tip: Ask for a room in the Pike tower, if you need to work out or use the pool. We were given a room in t...
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  • Stayed: December 2012, traveled with family
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Thank Chendaxian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madalena M, Manager at Sheraton Seattle Hotel, responded to this reviewResponded January 3, 2013

Thank you for the feedback on the arrival experience you had at the Sheraton Seattle. I apologize for the inconvenience you encountered in lieu of our business levels, by no means is that an excuse to delay the check in process. An option for a comparable room should have been presented given our associates level of empowerment to resolve an issue. We will be sharing your feedback with our team to challenge them on how this situation could have been avoided or better resolved.

Thank you again for the feedback as well the opportunity to learn from our mistakes.

Warmly,

Matthew McGuigan
Director of Front Office
Madalena Miller
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,255 - 3,261 of 4,760 reviews

Reviewed January 1, 2013

With Pike Place Market and abundant shopping and eating opportunities within easy walking distance the Sheraton is a perfect choice.

The front desk staff and concierge were extremeley helpful.

We were also at the hotel December 28-30 during the Youth convention and I agree with Jane that the lobby was busy, but the convention attendees are also Regular Guests and the fron desk was fully-staffed and kept the waits to a minimum.

Our room was very comfortable and quiet (except for guests next door slamming their door everytime they left the room - some people just don't get it) with all the comforts you'd expect from a Sheraton. One issue we had was that where ever we went in the hotel, including our room, is that it was to warm. December in Seattle is cool but the inside of the hotel felt like Bali in the summer.

We chose to pay $15 per night to have access to the Preferred guest lounge and this gave us a very good continental breakfast in the morning and vegetable platters, cheese and hot snacks between 5 & 8 in the evening. Perfect for a quick start to the day or an appy before heading out to dinner. We were told there would be substantial discounts for adult beverages but this was not the case. In fact I'd say they were more expensive than downstairs in the Daily Grill (which is very good).

When you arrive ask the valet for a self-park pass. It's about one block away (easy walk) & $30 p/night inc. tax and you're good to 6PM the day of departure without an extra day's charge.

We love popping down to Seattle from Vancouver a couple of times a year and will definatley stay at the Sheraton again.

Room Tip: Ask for a waterside view
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  • Stayed: December 2012, traveled as a couple
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Thank Rockin_RR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

We arrived on the 28th of December for a family getaway. This is our usual choice for comfort, location and staff. We were not aware of a Youth Convention going on there this time, and had a crazy lineup that moved quite quickly, but was disappointed that there wasn't a separate line for regular guests. We asked for a quieter room, as we knew there would be many children and teenagers running around. They gave us a room across from the elevator! :( I went straight back down and they moved us to the 11th floor. I thought they might upgrade us or something as there were a ridiculous amount of kids. Or if they had been a bit more organized and kept some of the floors for regular guests (repeat ones at that)! Teenagers were playing musical bedrooms and left their locks so the door wouldn't close properly,but made a loud bang every time they entered and left their rooms. When asked how our stay was I told them it was quite noisy, they apologized. As a Starwood member I would have expected more. Love the Gingerbread houses, usually a nice ambiance.

Room Tip: Ask for rooms away from the elevator and ice machines!
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  • Stayed: December 2012, traveled with family
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Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trevor B, Hotel Manager at Sheraton Seattle Hotel, responded to this reviewResponded December 31, 2012

Jane H - Thank you for you recent review and I want to apologize that we did not meet your expectations for a quiet and comfortable stay. We are very lucky to have some strong business between the Christmas and New Year holiday but do recognize the impact it has on other guests. Please send me an e-mail with your contact information so I can reach out to you. Would love to have you back with us so you can enjoy a nice quiet evening! trevor.brauser@sheraton.com

Warm regards,
Trevor

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Reviewed December 29, 2012

Unfortunately due to work commitments I had to spend Christmas overseas this year. Fortunately it was in this hotel for 3 nights.

This is your bog standard Sheraton with the very comfortable beds, pleasant staff and excellent location right beside all the main shopping areas in Seattle. My only fault was with the house keeping staff who never serviced my room despite me being out much of each day (and I didn't leave the DND) sign on the door) requiring me to ring for it to be serviced.

I drank in the bar off the lobby, almost $30 for 4 beers was a bit excessive and almost same for a quesadilla from room service after charges makes this one expensive place to eat. I did however partake in the Christmas buffet for $37 (not including drinks) which was great although oddly lacking turkey or any poultry for that matter despite stuffing being provided!!!!

All in all it was comfortable and under the circumstances I enjoyed my stay. The big draw to this hotel is its location.

  • Stayed: December 2012, traveled on business
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Thank Irishstandards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madalena M, Manager at Sheraton Seattle Hotel, responded to this reviewResponded December 31, 2012

Thank you for providing some feedback regarding your stay with us. While we are certainly honored that you spent your holiday with us we would like to improve upon the service experience you encountered with our housekeeping team. We service all rooms unless they choose to participate in our Make a Green Choice program and for missing yours we apologize most sincerely! We will pass along your feedback regarding the poultry need on the buffett in the Daily Grill as well.

Warmly,

Madalena Miller
Director of Rooms

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Reviewed December 28, 2012

great spot to see the downtown Seattle sights, as well as a block away from shopping. Quiet clean hotel, with friendly staff. downside is parking! we parked in the city parking that was overnight across from nordstroms it was significantly cheaper then the hotel valet

  • Stayed: September 2012, traveled as a couple
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Thank hornbyisland84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2012

Seattle is our one day getaway trip so we have stayed in several hotels there. Sheraton is one of my favorites, you can't beat the location and the pool. The parking is expensive because they only have valet parking, so try to find parking in the street if you want to save some money.

Room Tip: Higher floor - better view
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  • Stayed: July 2012, traveled with family
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Thank SLianita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madalena M, Manager at Sheraton Seattle Hotel, responded to this reviewResponded December 31, 2012

Thanks for your thoughtful review. Glad you were able to enjoy some shopping and experience downtown Seattle with us! We are delighted to hear that you enjoyed your stay at the Sheraton Seattle and will pass on your praise to the Front Desk associates. We hope to welcome you back to our beautiful hotel soon.

Warmly,

Madalena Miller
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2012

Stayed here with the family for a Seahawks game. Kids loved the pool and the hotel we nice. Staff was helpful. Room was nice.

Complaints:

Two doubles not queens
Parking was 44$/night
No vending machines and a water bottle was 4$-talk about captive audience

Summary-you can get the room for great price but be prepared to pay through the nose for parking and incidentals.

  • Stayed: December 2012, traveled with family
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Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Seattle Hotel

Address: 1400 Sixth Ave, Seattle, WA 98101-2318
Phone Number:
Location: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Seattle
#23 Family Hotel in Seattle
#27 Business Hotel in Seattle
#36 Romantic Hotel in Seattle
Price Range: $175 - $528 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Seattle Hotel 4*
Number of rooms: 1236
Official Description (provided by the hotel):
Sheraton Seattle Hotel is steps from Pike Place Market, Seattle Waterfront, Space Needle, and Washington State Convention & Trade Center. We have 47 meeting rooms, totaling 75,000 sq ft of event space ... more   less 
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Also Known As:
Seattle Sheraton

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