We recently stayed two nights at the Renaissance. The first night, we were given a room on the 8th floor facing the highway, and it was unbelievably noisy for such a hotel where you'd expect better sound-proofing. The noise did not let up through the night and we were unable to sleep, and I ended up calling in the early morning hours to see if we could get a room change the next day. The girl gave us no apology whatsoever, told us to call back in the morning. I called again in the morning with the same experience, and was told we should come back to the hotel between 2-4 pm to see if we could get a room change as they would be assigning rooms at that time. Again, no apology, and no effort to try to help us, which I thought was below average customer service for such a hotel.
We walked back to the hotel at around 3 pm to request a room change and this time had better luck. We were originally given a room on the same side of the hotel but higher up, but she then offered to talk with her manager who gave us a bigger room on the 21st floor facing 5th avenue with double-glass windows for better sound-proofing, which was an upgrade from our regular room. Friendly service this time around, and the room was quiet and spacious and much more comfortable. We had a great second night with their comfortable bedding.
Overall, I would give them a 3-star rating based on the first night on the 8th floor, and a 5-star rating based on the second night on the 21st floor facing 5th avenue.
- Official Description (provided by the hotel):
- Experience the Renaissance Seattle Hotel, a stylish hotel in downtown Seattle and one of the hotels conveniently located near CenturyLink and Safeco Fields, Pike Place Market, and upscale shopping. Our Seattle, Washington hotel eliminates travel stress thanks to easy access to major freeways and Sea-Tac International Airport. Unwind in spacious, guest rooms with stunning views of Puget Sound, the mountains and city skyline. From colorful paintings by local artists displayed in the lobby to a fully-equipped fitness center and high-speed Internet, our downtown Seattle hotel amenities outshine the rest. Bring a furry travel companion along to keep you company at one of the top pet-friendly hotels Seattle has to offer. Book your next event at our state-of-the-art 28th floor event space, and discover how our Seattle Marriott hotel seamlessly combines style, comfort and technology into an unforgettable urban retreat. ... more less
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- Also Known As:
- Seattle Renaissance