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“Good for conference centre”

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Crowne Plaza Seattle Downtown Area
Ranked #32 of 100 Hotels in Seattle
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good for conference centre”
4 of 5 bubbles Reviewed May 6, 2013 via mobile

I came here for a conference. Hotel is 5 mins walk from the convention centre and close to all the shops. I arrived after a 20-hour flight from UK and when I tried to go in my room there was someone else in it!!! Not a great start. Desk apologised and upgraded me to a slightly better room. Breakfast was nice, service perhaps a bit slow, and a little pricey (but par for the course I suppose). Didn't try the restaurant. No complaints. A good business trip.

Stayed March 2013
Helpful?
Thank SWestland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,407 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (353)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed May 1, 2013

This hotel was in a great location within walking distance to many great shopping areas. The staff was tremendous from the moment we checked in to the time we checked out. Great valet experience with super nice drivers and helpful. The staff went out of the way to make us feel welcome; the printed maps with directions to restaurants for us, was understanding when my wife left her sunglasses in the car and allowed us to go in the garage to retrieve it.

I really had one bad incident when the smoke alarm went off in the room for no apparent reason and when we called to have someone check it out, it took a while for a response for someone to look into it. We had to leave so I don't even know if anyone looked into it while we were out.

Other than that it was a superb stay.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank yyasianguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed April 26, 2013

We stayed at this hotel about two years ago as part of a Victoria Clipper package and found that, despite having several dozen tv channels, not one of them was Canadian. We complained to the front desk and at best their attitude was indifferent. They seemed puzzled that that would be of interest to us. We subsequently discussed this with the manager and were assurred that it would be rectified. Stayed there again last week and nothing has changed. So much for follow up.

Wifi was available at an extra cost.

Restaurant food and service were excellent but otherwise, this is a typical downtown hotel and we'll not be back.

Room Tip: If you're coming from Canada and hope to keep up with things at home, try another hotel.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crister, General Manager at Crowne Plaza Seattle Downtown Area, responded to this review, April 30, 2013
Dear Dennis F,
Thank you for taking the time to review your recent stay with us. It was good to read you found the restaurant food and service excellent. We apologize we did not meet your expectations. We appreciate when guests take the time to provide feedback and try very hard to make improvements to our product and services when we can. We upgraded our channel selection to include HD programming in 2012. At that time we inquired about added a Canadian station however our cable provider does not have access to Canadian channels. We value your feedback and appreciate your business.
Regards,
Cristy Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
5 of 5 bubbles Reviewed April 26, 2013

Top notch service! Very attentive and helpful staff. Rooms were immaculate. Room service was prompt. Attention to detail was off the charts. Management is obviously focused on the customer experience.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iceland
Level Contributor
241 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 bubbles Reviewed April 26, 2013

I went out of my way to deliver a package for a convention host. I checked in the next day and received my welcome package. My brochure was not in the package??Two days later he still had not received it. I asked for it at the front desk and after 15 minutes it was located AT THE FRONT DESK.. The convention organizer said he got a message about a package at 11PM 4 hours after I dropped it off. When he came to get it, it could not be found?? IT WAS AT THE FRONT DESK PEOPLE.
Yes I am a little upset. Brochures that cost me money are useless now, I did get a sorry from the front desk BUT still upset. Ruined my visit to Seattle.

The next day I was to meet a friend, he said he had left a message at the front desk for. I never got it.

Strike three was that I booked;
The Club Floor which states that guests will be treated to:
Club Lounge access (Lounge was dark and all refreshments were locked up in the afternoon and evening)
Complimentary continental breakfast (this was decent)
Complimentary evening hors d' oeuvres (This was only on Thursday night, not on Friday and Saturday night)
Mini Refrigerator (did not use)

On the plus side, comfortable rooms and decent meals.

Room Tip: Do not expect Club Floor service on Friday or Saturday. Great views from the higher floors.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanViking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crister, Front Office Manager at Crowne Plaza Seattle Downtown Area, responded to this review, May 3, 2013
Dear CanViking,

Thank you for taking the time to provide feedback regarding your experience at Crowne Plaza Seattle. Please allow me to apologize for the incident that took place at our Front Desk as well as the experience in the Club Lounge. I'm sure it was very frustrating taking the time to deliver a package to the hotel for a guest and to find out this was not followed up on. We have reviewed our procedures with our Front Desk and entire Guest Services team to ensure this does not happen again. Our Guest Services team is committed to ensuring guest packages are delivered in a timely fashion and it was disappointing to hear we did not live up to our high customer service expectations. Thank you again for your feedback as it allows us to ensure we our offering the best possible service for our valued guests.

Kind Regards,

Russ McCarthy
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed April 24, 2013

So far I'm a little disappointed in small things with the hotel - especially being here on business. The in-room wifi speed is very poor. We are getting a solid connection signal but slow bandwidth. Also the desk chair is not height adjustable, this is shocking.

On a side note, it is surprising that despite offering 8 or so sports channels, they don't have Comedy Central as an available TV channel. Why?

Room Tip: You can hear the highway many floors, up - ask for a room facing West.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roamingtex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
crister, General Manager at Crowne Plaza Seattle Downtown Area, responded to this review, May 1, 2013
Dear Roamingtex,
Thank you for taking the time to provide feedback regarding your stay. We do apologize that our internet speed and TV channel programming did not meet your expectations. Our bandwidth is affected by the number of users and the type of content they are viewing. We try to manage the upload and download bandwidth to allow for the most efficient usage so that the most number of guests might benefit at the same time. We will work with our provider to make improvements to the bandwidth speed. We regret you experienced issues with adjusting the height of the desk chair. Our guestrooms are scheduled for renovation soon which will include all new furniture. Thank you again for your comments and we hope to serve you again.
Regards,
Cristy Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

This hotel was absolutely the BEST! We took the light rail from the airport and just walked a few blocks up the street to the hotel, super easy. As soon as we walked in we knew we made the right choice, the lobby is modern and beautiful with a large number of free computers (with a printer) off to the side. Russ greeted us at the front desk and could not have been more charming. Even though check-in was not until late afternoon, he immediately gave us our keys and we could not have been more delighted. Russ was so welcoming and personable, made the whole experience a breeze! Honestly, we didn't even want to leave out room in this fabulous city because it was so beautiful and the beds we're incredibly comfortable. We could have just slept and slept! The room was equipped with a nice big flat screen TV along with a mini frig and even a safe. What more could you ask for? Again, modern and beautiful. We could not have been more pleased and hope to be back for a future stay!

Room Tip: We stayed up on the 25th floor and it was extremely quiet. Gorgeous view of the city!
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Seattle Downtown Area

Property: Crowne Plaza Seattle Downtown Area
Address: 1113 Sixth Avenue, Seattle, WA 98101
Phone Number:
Location: United States > Washington > Seattle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Luxury Hotel in Seattle
#30 Business Hotel in Seattle
#33 Romantic Hotel in Seattle
#35 Family Hotel in Seattle
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Seattle Downtown Area 4*
Number of rooms: 416
Official Description (provided by the hotel):
The Crowne Plaza Hotel - Seattle offers a superb location in Downtown Seattle, close to everything great in the Pacific Northwest. A few blocks from the Crowne Plaza Hotel - Seattle, you can explore the historic Pike Place Market or the new Seattle Central Library; catch a Mariners game at Safeco Field or a Seahawks game at Qwest Field in Pioneer Square. Walk two blocks from the Crowne Plaza Hotel - Seattle to your meeting at the Washington Convention & Trade Center, then indulge yourself at hundreds of downtown stores, including Westlake Center and Pacific Place shopping malls. Explore the local waterways on an Argosy Cruise or on any of the major cruise lines. Click on the Packages tab for some great options to help you see it all!The Crowne Plaza Hotel - Seattle also puts you in the heart of the city s amazing arts scene, including the beautiful 5th Avenue and Paramount Theatres, Seattle Art Museum, and Benaroya Hall. The Space Needle stands just minutes away, casting its long shadow over Key Arena, the Pacific Science Center, the Experience Music Project and McCaw Hall, home of the Seattle Opera and the Pacific Northwest Ballet. Plus, the Crowne Plaza Hotel - Seattle is just four miles from the University of Washington with its Meany Hall and Husky Stadium. ... more   less 
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Also Known As:
Crowne Plaza Seattle Downtown Area Hotel Seattle
Seattle Crowne Plaza

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