I travel a lot for work and based on previous experience was a little hesitant about staying in an extended stay for a week with the family and dog while we re-located to Atlanta. The first thing that caught my eye was the reviews of this extended stay and the direct response to each review by management...great first impression that management took an active interest in customers and customer opinion....and the impression carried through during my entire stay.
From check-in to check-out, the entire family (and dog alike) were treated like distinguished guests and remembered each time we passed by the front desk. From the lobby to the room, everything was clean and well kept-up. Appliances, fixtures, everything was functional and either new or at least fresh.
The room was a typical extended stay room, with refrigerator, microwave, stovetop, sink, etc. The beds were a little on the small side but managable and most important clean! As a business traveller, it would have been more than perfect. As a family of four + a dog, it was a little cramped, and could have used a few more kid-friendly television channels, but I get the demographic ESA is serving so it was expected.
Honestly, bang-up job on this hotel guys! You've renewed my opinion of extended stay-type hotels and I hope others in your chain and hotel type follow suit.
And-- many thanks to Owen at the front desk. Top notch customer service, without fail!
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- Also Known As:
- Extended Stay Kennesaw
- Kennesaw Extended Stay