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“OK, not great”

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Fairfield Inn & Suites Atlanta Kennesaw
Ranked #12 of 30 Hotels in Kennesaw
Herndon, Virginia
Level 6 Contributor
328 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“OK, not great”
Reviewed December 23, 2012

This hotel is close to the freeway, so you can hear the big trucks rolling by all night. The bed was not very comfortable, but OK. Towels were thin and smallish. Breakfast was the usual microwave biscuits, frozen danish, bagels, etc, OJ coffee. For the price, a fair value just not "great".

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dcshoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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185 reviews from our community

Traveler rating
    73
    62
    31
    16
    3
See reviews for
55
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Fort Worth, Texas
2 reviews
Reviewed December 20, 2012

Warm and welcoming! I expect quite a bit from Mariott, but here the people make the difference. This site is very convenient and quiet as others have stated, but the staff really sets this above the rest of the choices in the area. They go beyond help, they assist, I messed up my reservations, they fixed them, they asked me I wanted and did it all. Everything of importance is close by no matter what time of day or night. Will definatly stay there again and again.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Level 6 Contributor
161 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 12, 2012

Right off the exit of the interstate, you'd expect the rooms to have a great deal of highway noise but they don't. Our room was clean and well-designed. Room ventilation is good and it's easy to adjust the temperature to your comfort. However, the large lobby takes space from the breakfast area making seating very tight and crowded. With the coffee in the lobby and the breakfast items all along one wall, it was difficult to get back and forth between chairs and people to the end of the buffet.. Also, the lobby computer for guest use is adjacent to the front door making privacy negligible. The day shift desk person was very friendly and helpful but the afternoon person seemed preoccupied and unfriendly.

Stayed October 2012, traveled as a couple
Helpful?
1 Thank 2seniors53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
Level 6 Contributor
137 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed November 7, 2012 via mobile

Had a very pleasant 2 night stay. Extremely clean rooms, well lit, great TV and even a well equipped fitness room.i appreciated the proximity to the interstate without the noise. I found this Fairfield to be a step up from most Fairfields. Will definately stay there again!

Stayed November 2012, traveled on business
Helpful?
Thank onthego802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea T, Manager at Fairfield Inn & Suites Atlanta Kennesaw, responded to this review, November 9, 2012
Thank you for choosing our hotel for your recent trip to Kennesaw and for sharing your review. We were thrilled to read how you enjoyed our location, services and amenities. Thank you again and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 27, 2012

The service and location good everything else was kind of lame. Soft mattresses with sheets that come off corners, small stuffy rooms, stuffy small workout room, tiny breakfast area with very average cold buffet. Maybe ok for$ but just expect better from Marriot property.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Willy60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea T, Manager at Fairfield Inn & Suites Atlanta Kennesaw, responded to this review, October 30, 2012
Thank you for choosing our hotel for your recent visit to Kennesaw. We are disappointed that we delivered only an average experience for you. We pride ourselves in delivering memorable experiences for our guests and clearly we did not do so in this case.

It is our sincere hope that this isolated incident will not deter you from choosing our hotel again should your travels bring you back to Kennesaw.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level 6 Contributor
68 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 1, 2012

I stayed here four nights and was pleased with this property. The thing that stands out is the friendliness of the staff. Everyone was pleasent and helpful. Also the rooms and common areas were very clean. The room itself had comfortable beds and the bedding seemed exceptionally clean. There was a large flatscreen (maybe 32") and an adequate work space with plenty of electrical outlets. Another plus was an accessable four plug receptable near the bed. I used the fitness room (really!) and there were three treadmills with all the TV screen and other bells and whistles plus two other machines. The area was clean and pleasent. The complimentary breakfast was pretty standard and coffee seemed to be available all day long. There was plenty of parking. Location was a plus; right off the interstate with a variety of restaurants and stores in the next three blocks, many within walking distance. There is a nice mall about five minutes from the hotel. I can strongly recommend this property and would not hesitate to stay here again.

Room Tip: Suggest avoiding first floor as parking is near the rooms and privacy might be an issue.
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RVingNolefan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrea T, Manager at Fairfield Inn & Suites Atlanta Kennesaw, responded to this review, October 3, 2012
Thank you for choosing our hotel for your recent trip to Kennesaw and for sharing your review.
We were thrilled to read how you enjoyed our location, services and food quality. We will celebrate those with our Ambassadors as we do so enjoy when we go above and beyond our guests' expectations.

Thank you again and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, MN
Level 6 Contributor
1,699 reviews
272 hotel reviews
common_n_hotel_reviews_1bd8 680 helpful votes
Reviewed September 15, 2012

We stayed here for two nights this week. Newer property right near the highway but no noise was heard. The staff was super friendly and the breakfast was good. We will stay again. No need to stay anywhere else.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lucycan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, General Manager at Fairfield Inn & Suites Atlanta Kennesaw, responded to this review, September 20, 2012
Hello Lucyan,
Thank you very much for taking the time to provide us with the details of your stay. It is valuable feedback like yours that helps us improve our product. I am glad you enjoyed your stay and am very please to hear about the wonderful service you experienced from our associates. Once again, thank you for your feedback and we look forward to seeing you during your next visit.

Sincerely,

David Kingsley
General Manager
Kennesaw Fairfield Inn & Suites
770-427-9700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Atlanta Kennesaw

Property: Fairfield Inn & Suites Atlanta Kennesaw
Address: 3425 Busbee Dr NW, Kennesaw, GA 30144-5595
Phone Number:
Location: United States > Georgia > Kennesaw
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Kennesaw
#6 Business Hotel in Kennesaw
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Atlanta Kennesaw 2.5*
Number of rooms: 86
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Also Known As:
Fairfield Inn & Suites Atlanta Kennesaw Hotel Kennesaw
Fairfield Inn And Suites Atlanta Kennesaw
Fairfield Inn Kennesaw
Fairfield Kennesaw
Kennesaw Fairfield Inn

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