The owner was very rude, I stayed in a double bed room. I checked the beds/sheets to make sure the sheets were clean and to also check for bed bugs. In one bed the sheets were filthy with black smutt, cigarette burns, lip stick stains and brown/red stains. I called the front desk and politely asked that the sheets be replaced, the owner grumbled and said "well we cleaned the sheets". Then I tried to use the iron and it was not working, so I called the front desk and to request for another iron. He was EXTREMELY RUDE!!!! In a very ugly tone he stated to me that he cannot replace the iron, and he doesn't have to replace it b/c they are not obligated to provide irons for the guest. I then told him that was poor customer service and he did not have to speak to me in a rude/hateful tone. He then began to argue at me!!!! I would never ever stay at that place again. It is very sad that customer service and kindness seems to not even exsist these days.
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- Also Known As:
- Green Roof Inn And Suites
- Green Roof Hotel Kennesaw