After returning home from Vacation, we decided to order some wings so that we didn't have to cook. I placed a to-go order and was told that it would be about 20-25 minutes. We left out about 10-12 minutes after placing the order and upon arrival, my order was already sitting in the pickup area. Keep in mind that I'm only about 4 minutes away from this location. While standing in the 'To-Go' area, I noticed 4-5 employees hanging around the bar area but none of them even made a attempt to help me or even acknowledge that I was standing there...even though there were about 5 or 6 pickup orders there waiting to be picked up. When I finally got my order and made it home, we discovered that EVERYTHING was cold... The Wings and the Fries. Also, we had a 'blue cheese' that looked like it had been pulled out of the trash can. It was all discolored and smelled spoiled. I called and was asked to hold so that I could speak to a manager. I spoke to "Anthony" and explained my dissatisfaction with my meal and that I needed it remade. He said that he would remake it and that I should just bring back the cold food that was left. It took me exactly 3 minutes to get up there and when I arrived and went to the "To-Go" side, again no one acknowledged me, even though one of their sorry bartenders literally came a couple of feet from the window to speak to someone sitting at the bar. I then proceeded to go into the regular side and asked for "Anthony". The young lady went to the back and comes back out and said that "He just left". I explained how that can't be the case because I had JUST got off the phone with him. They then went and got another so-called manager and she said that Anthony explained the problem to her but they did not want to make my order until I arrived. She asked me to have a seat and she would get my order started. I sat down and no more than 3 minutes later, the to-go order taker comes out and says that my order is ready in the to-go area. I'm totally confused now because I was just told that my order had not even been dropped yet. He had no clue as to what was going on either. Save yourself a headache and pick another location or an entirely different restaurant!
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