This afternoon I was at Taco Mac and had Reagan as my waitress. She is very friendly and professional !
The restaurant was packed for football. When our orders of wings came out room temp, she handled the situation with concern for her customers! She immediately apologized and said she'd inform the manager and get us a new order. I know it's the right thing to do, but in some places you're hesitant about sending anything back, especially when it's so crowded and busy.
It's the way she handled it that sets her apart! - concern for her customers! The manager, Michael also came by, apologized and made us feel appreciated.
The way a situation gets resolved is far more important than anything else. They were excellent!
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