Our basketball team stayed at the Wyndham for a basketball tournament. Overall, we had a good experience. The rooms were clean and smelled fresh. The bed linen felt like a big fluffy cloud. The lady who made breakfast every morning was very friendly and pleasant and kept the breakfast area clean and stocked. The big screen tv was perfect for our coaches and players to watch the Final Four game. The room crew kept the room nice and stocked with clean towels and toiletries everyday. The location was great with a mall, Walmart, and plenty of places to eat in between. The only issue with the look of the hotel were the dining chairs! I didn't understand how a place that is so neat and clean had the ugliest chairs in the eating area. A few guests did not sit in the chairs because they were afraid the chairs would mess up their clothes! It is very obvious to see all the chairs were torn and scratched up. If I were looking for a place to hold a business meeting, the chairs would be a great turn-off.
The only problem we had was with the front desk. We had rooms booked through Hotels.com. Somehow the Wyngate didn't have us down for all the rooms we reserved. Although it was an error on Hotels.com and not the Wyngate, the front desk ladies could have been more helpful in helping us secure rooms elsewhere. They just kept apologizing and not really offering us much help. We had to insist they help accommodate us. We didn't need an apology, we just needed some additional help with getting some rooms somewhere. So although I gave excellent marks overall, the customer service fell short. Our basketball teams frequently travels to the Georgia area and it would be great to have a hotel we can always go to and expect great customer service.
- Official Description (provided by the hotel):
- The Wingate by Wyndham Kennesaw hotel is taking extraordinary steps to stay ahead of the changing needs of hotel travelers and will soon complete a renovation to make improvements to enable guests an experience that promises greater comfort and enhanced productivity. Located off Interstate 75, just outside of Atlanta, near Town Center Mall, is surrounded by the area’s best restaurants and shopping, and many corporate offices. Enjoy free hot breakfast each morning to start your day and complimentary internet access throughout the hotel so you can stay connected during your stay. Spacious parking lot with oversized-vehicle parking makes getting around a breeze. During your downtime, enjoy a relaxing swim in our seasonal outdoor pool, or work up a sweat at our on-site gym. We look forward to welcoming you to the ‘new’ Wingate by Wyndham Kennesaw! ... more less
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- Also Known As:
- Wyndham Kennesaw
- Kennesaw Wyndham