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“Clean and comfortable”

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Embassy Suites by Hilton Atlanta - Kennesaw Town Center
Ranked #2 of 30 Hotels in Kennesaw
Certificate of Excellence
chicago, illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Clean and comfortable”
Reviewed September 6, 2012 via mobile

Stayed there overnight traveling to and from Florida and would definitely stay there again!!!! Stayed in adjoining room suites to fit a family of 6. Very roomy and comfortable!! Decor was updated and rooms were extremely clean! Staff was very friendly and accommodating

  • Stayed August 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melisa510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blansergm, General Manager at Embassy Suites by Hilton Atlanta - Kennesaw Town Center, responded to this review, September 25, 2012
Thank you so much for your recent review and rating of the Embassy Suites Kennesaw. We strive to satisfy each and every guest 100% and it is great to hear from our guests when we acheive our goal. I will be sure to share your comments with our entire team.

Comments such as yours are our motivation to keep on providing the best service to all our guests.

Sincerely,
Beth Lanser
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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772 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
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English first
Chicago
Level Contributor
63 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed September 4, 2012 via mobile

Typical Embassy with new configuration but same amenities. I must have caught them on a bad day because it was very crowded (no parking, had to park at a strip mall). When I asked about parking they said it was crowed because of a banquet they were hosting. they were indifferent about the parking situation and from what I read in other reviews they know it's a problem. The pool area was over run with children which is fine but when I went into the pool it was very salty, it needed chlorine. The breakfast was not as good as some of the other Embasseys I've stayed at. Overall for the price, I would not come back.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jsilva12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blansergm, General Manager at Embassy Suites by Hilton Atlanta - Kennesaw Town Center, responded to this review, September 10, 2012
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including areas for improvement.

I apologize the parking situation you incurred while here. I have taken your comments to our team to ensure that in the future we do a better job of managing our property and parking lot when we have a large crowd. However we have worked with our maintenance team in regards to the pool. I hope that you will be our guest again the next time you have the opportunity to travel to the area – thank you for your review.

Sincerely,
Beth Lanser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lenoir City, Tennessee
Level Contributor
355 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 28, 2012 via mobile

I have stayed here several times and am happy to say it is always nice. The front desk crew are friendly and helpful with any request or special needs. My wife and her sister were traveling here for six flags and I put them here. Need I say more? The breakfast is wonderful and always with fresh fruit and cereals. The bacon is good as Grandmaws and plenty of fresh eggs and coffee. They will get you a frozen glass for your milk too. Just come on in and relax. The HHONORS program ensures you will be satisfied with your stay SO DO I.

  • Stayed June 2012
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Bones83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blansergm, General Manager at Embassy Suites by Hilton Atlanta - Kennesaw Town Center, responded to this review, September 25, 2012
Thank you so much for taking the time to share your comments regarding your recent stay at the Embassy Suites Kennesaw. Our goal is to satisfy each and every guests and we love to hear from our guest when we do. It is what keeps us motivated to do what we do.

Thank you for trusting us to provide the best service for your family. I will be sure to share your comments with the entire team.

Sincerely,
Beth Lanser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerville, South Carolina
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 23, 2012

Family came in for 1 night for a graduation. Great rooms, big, clean, and comfortable. Ruth's Chris steakhouse on site can't be beat. Was a memorable stay. If you are going to Kennesaw State, this is the place to stay to avoid the traffic. It's right next door. Not the cheapest place in the area but well worth it.

  • Stayed June 2012, traveled with family
    • Value
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Helpful?
Thank Henry V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockford, Michigan, USA
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 20, 2012

My family and I stayed at the Embassy Suites Kennesaw in July 2012. We came to the Atlanta Area for a wedding. Having been to Kennesaw before I knew it was a great area to stay in. We had a great room. The kids were able to sleep on the pull out sofa in the living area. The desk/table area was great too. We were easily able to be on our laptops or enjoy a snack at the table. The rooms were neat and clean. No complaints there. The indoor pool are was great as well. The kids and I swam a couple of times during our 4 day stay. We really enjoyed the concept of Free Breakfast at the Embassy Suites. We typically stay at the Embassy Suites when travelling and have been impressed with the complimentary breakfast at each location. However, this Embassy Suites Hotel did not stack up as far as the breakfast was concerned. We were pretty disappointed. The breakfast area was much smaller than we were used to, it had no atrium area. There was definitely not enough room for everyone trying to eat breakfast. The made to order omlettes were good but the rest of the food was stale or just not good. Very disappointing. We will say that other than the breakfast situation and the lack of parking spaces, the overall stay was good. We definitely like the Embassy Suites overall, and they will continue to be our hotel of choice, just maybe not this particular location if we are in the ATL area.
If you get a chance, you will definitely want to check out Taco Mac. It is directly in front of the hotel in the small strip mall. We loved it! You can also walk there from the hotel, as well as Chick Fil A, Panera, and a few other eateries.
There's also a shopping area within a few miles of the hotel.

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank WesNAmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nc
Level Contributor
108 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed August 11, 2012

We chose this hotel due to the proximity to our daughters' basketball tournament. We generally like Embassy Suites. We had two suites and stayed three nights. The hotel is clean and the rooms are the typical suite style...no surprises there. However, there is no central atrium and it made it difficult when breakfast time rolled around. The first morning of our stay we went through the breakfast line and there were no seats available....there was plenty of seating available in the restaurant but they would not let us dine there so we had to go back upstairs to our room. The breakfast food was disappointing as well....stale bagels, only two selections of cereal for our little ones and the omelet line was so long we didn't bother..the next two mornings we ate elsewhere. Part of the reason we pay more for Embassy Suite's is that breakfast is included. Housekeeping was a bit of a disappointment as well as each day they seemed to forget one item and then show up at the door with shampoo or toilet paper or towels or whatever it was that day that they hadn't managed to refill at the time of the cleaning. I felt as though it was purposeful as the housekeeper would wait at the door as if waiting for a tip. Finally, the front desk staff was indifferent to our complaints about the seating at breakfast and never greeted us upon arrival or departure. Overall, it was a big disappointment. We didn't get a chance to eat at the Ruth's Chris steak house which was the restaurant in the hotel but did eat at a restaurant called Taco Mac which has a terrible name..(.we envisioned Hamburger Helper type entrees) but it was more of a burger, wing, quesadilla joint which was very good and had a great beer list. This restaurant was within steps of the front door of the hotel and there were others as well that were within walking distance. We had a nice time in Marietta/Kennesaw but would pick another hotel next visit.

  • Stayed July 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
3 Thank buttercup16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blansergm, General Manager at Embassy Suites by Hilton Atlanta - Kennesaw Town Center, responded to this review, August 14, 2012
Thank you for taking the time to share your comments regarding your recent stay at the Embassy Suites Atlanta Kennesaw Town Center. Our goal is to satisfy all of our guests and I am sorry that in your case we fell short.

I do apologize for the problems you incurred while our guests. It is only through comments such as yours that we are able to improve our service. I assure you that I will share your feedback with the entire team and will take steps to ensure future guests do not have the same problems.

I do hope that the next time you are in the area you will give us another chance so we can show you the level of service you have come to expect as a guest of Embassy Suites.

Sincerely,
Beth Lanser
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 30, 2012

Great hotel, really set up for the business traveler, excellent complimentary breakfast to the free draft beer after 5.. Clean consistent and realiable...could have a bit more parking though, sometime tough finding a spot close to the hotel.

Room Tip: Try the taco Mac put font of the hotel, great drft beer selection
See more room tips
  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob_Greenbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blansergm, General Manager at Embassy Suites by Hilton Atlanta - Kennesaw Town Center, responded to this review, August 14, 2012
Thank you so much for sharing your feedback regarding your recent stay at the Embassy Suites Atlanta Kennesaw Town Center. I am happy that your stay was an enjoyable one.

I am sorry that you had difficulty with parking while you were here. We do have an arrangement that our guests can park at the shops in front of the hotel. I am sorry that you were not made aware of that during your stay.

Thank you again for the comments and I look forward to having you as our guest again in the future.

Sincerely
Beth Lanser
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Atlanta - Kennesaw Town Center

Property: Embassy Suites by Hilton Atlanta - Kennesaw Town Center
Address: 620 Chastain Rd NW, Kennesaw, GA 30144-3020
Phone Number:
Location: United States > Georgia > Kennesaw
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Kennesaw
#4 Romantic Hotel in Kennesaw
#5 Business Hotel in Kennesaw
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Atlanta - Kennesaw Town Center 3.5*
Number of rooms: 192
Official Description (provided by the hotel):
The Embassy Suite Atlanta - Kennesaw Town Center is the only up-scale, full service hotel in the Kennesaw area. Our newly built hotel features our spacious 2 room suites offering state-of-the-art amenities. You will find full work desks, separate sleeping and living rooms, 2 flat screen TVs, plus a microwave, refrigerator, and coffee maker in every guest suite.Join us for a complimentary hot cooked-to-order breakfast every morning and stop by our nightly manager's reception featuring complimentary appetizers and cocktails. On site, you'll find a Ruth's Chris Steak House which features incredible lunch, dinner and room service options.Our hotel features complimentary shuttle service to many local area attractions and is in close proximity to the Town Center Mall, Six Flags, Kennesaw State University and KSU Stadium. After a fun-filled day, relax at the Embassy Suites Atlanta - Kennesaw Town Center, your home away from home. ... more   less 
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Also Known As:
Embassy Suites Atlanta-Kennesaw Town Hotel Kennesaw

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