First, when you walk in, you are greeted by the cheerful staff behind the counter who sound genuinely happy to see you! Great group of positive employees! I order the "thick crust" pizza, which wasn't as thick as I was hoping. But considering how thin the original crust is, it would be considered thick. The pizza toppings are good, fresh quality. The only "negative" comment I would make is that the bottom of the crust was burnt and blackened causing a lot of black crumbs on my hands and plate.