We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“SCAM.”
Review of Hotel Seward

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Seward
Ranked #4 of 14 Hotels in Seward
Boston, Massachusetts
Level 5 Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“SCAM.”
Reviewed August 20, 2013

The owners of this dump really did a fine job of a fraud. They showed the nice photographs of the new rooms (and maybe not all of them) in the web. When I tried to book a room they just told me there were a couple of rooms available. Only when I payed they told me the room was in the old side of the hotel and that it had no toilet in the room (!!!????).

Moreover, the flush of the toilet was broken, so I had to go to the desk to report the matter.

Moreover, when I arrived at the desk, the concierge wasn't there. I pushed the ludicrously big and noisy bell. The response was a defiant "What do you want?" from a guy smoking outside and talking to someone. He didn't try to pt out the cigarrette. Just shouted from the distance "Ok".

Not a hotel, mind you. Just a hostel with the price of a good hotel. A scam.

Lousy.

Room Tip: Do yourselves a favor: go find another hotel.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A_C_Lovefield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary K, Owner at Hotel Seward, responded to this review, August 28, 2013
Dear Guest from Boston , I understand from your point of view you are disappointed, but this is not a fair or accurate statement regarding the hotel or the website. If you have a complaint it is helpful if you could discuss it with the manager when you are here. Our website accurately displays and explains the room: The Economy room is shown on the Historic Wing with 2 single beds and explains that it only has a sink basin in the room and the use of shared bathrooms, They are in the hall not the room. 8 rms share the 2 bathrooms on the 2nd floor. The room rate for this style room economy is about $100 at peak season. From you report the staff explained that there were only a couple of rooms available. Unfortunately these were the only rooms available at that time and they where the rooms without bathrooms. I understand it would have been nice to have a bathroom in the room, but the hotel is not at fault that one was not available when you booked. I do agree and I apologize for the inconvenience you experienced. The staff member must have stepped away on break and should have quickly returned in a courteous manner to help. This is a serious error and I will address this. I appreciate you letting me know.

Sincerely, Mary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

544 reviews from our community

Traveler rating
    215
    187
    84
    34
    24
See reviews for
149
228
32
21
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Madrid, Spain
Level 5 Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 20, 2013

They didn't say the room hadn't bath until you ended your reservation. They only have 1 bath and 1 shower for all the floor (more tan 10 rooms) And they called themself HOTEL... this is a Hostel with Hotel Price!!!!

Room Tip: be sure you book the New Zone and not the "old" Zone!
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank emesteban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary K, Owner at Hotel Seward, responded to this review, August 22, 2013
Dear Guest from Boston, It is always difficult to help resolve an issue of someone's dissatisfaction. We certainly do not want any guest to be dissatisfied. Many of our guest are very happy with the Historic Wing & the rooms without baths. These rooms are chosen because these guest are on a budget and understand that getting a room at peak season for $100 with the location and other amenities the hotel offers, is a value. I see that you do not feel that way. So from your remarks I am not sure why you opted to book with us, knowing at the time you booked there was no bathroom in the room style you where renting. We do not want our room styles misunderstood -so I am l clarifying the Historic Room Styles for any future guest reviewing this: The Historic Wing has no elevator. The Historic Wing has 8 rooms that are Euro Style -Economy rooms - Rooms Without Bathrooms on the 2nd floor only. They are smaller rooms with 2 single beds( they sleep only 2 ), each room has a sink basin and the Use of 2 Shared Bathroom in the Hall, but they are not shared when in use. The Historic Wing also has 9 Standard Rooms with their own private bathrooms , with 1 Queen Bed. Those looking for All amenities need to reserve in the The Alaska Wing- it is separate from the Historic Wing and offers Deluxe and Executive rooms. I truly hope this helps, the goal is to offer guest what meets their needs and what they will be happy with.

Hoping for happy customer always, Mary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 20, 2013

Great little place to stay in Seward. Great location. Clean with very comfortable beds. My family (2 adults and 2 children) stayed in a room with 2 queen beds. It had a mini-fridge which was great for sodas and water. We stayed in August 2013. There is no AC, but if you open the windows, it is very comfortable and the fresh Alaska air is awesome.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scpace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Palm Beach
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 19, 2013

There are apparently two sides to this hotel, one older than the other. One with elevator, the other without. Didn't matter, we were just there for the fishing. The hotel seems to be the oldest one around and the decoration inside is like a hunting lodge with various animal pelts and heads, birds, etc all around. Must have had a friend that was a taxidermist. The room was small but comfortable. We ate in the restaurant attached to the hotel and the food was good, fresh halibut mostly and other seafood. Location is convenient to picking up local Alaska gifts just a block away. During the fishing season I booked late and this was almost the only place left that had vacancy but I don't regret it. It was a very nice experience.

Room Tip: During the fishing season, book early if you want a better room.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nhirsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 19, 2013

I booked a room with 2 queen beds for 4 adults for one night in August, 2013. The staff were exceedingly pleasant and the room was plenty large for my travel party. It was a very rainy time when I stayed so there were a lot of unhappy faces in the lobby and the staff was definitely going out of their way to be jovial with everyone to lighten the mood.

The hotel is on the south end of town nearest the Sea Life Center, which is just a 2 or 3 block walk away. A very quiet location with ample parking and a few cute cafes and bakeries on its doorstep.

The beds were comfortable but on the soft side and the room was very clean and well appointed. There is no a/c that I saw in most rooms but the windows all open and getting fresh air in was very pleasant. The lobby is comfortable, quirky and full of taxidermy! I would say the accommodations are average but, like most of Alaska, the people are well above! The great staff of Hotel Seward made an ordinary stay excellent.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VacayHayHay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hoosier in jersey
Level 6 Contributor
146 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed August 18, 2013

This hotel in downtown Seward has a great location. It is an interesting spot with lots of character. The rooms are clean and comfortable but a bit dated. The "view" from our room was of a brick wall about 15 feet away. Ask about the view. Also, with no AC in the summer, our windows were open which allowed us to hear the garbage truck pretty early in the morning. The staff was helpful and friendly. Overall we were happy with our stay.

Room Tip: Ask about the view!
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happynest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vilassar de Mar, Spain
Level 4 Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 17, 2013 via mobile

Nice place to stay in Seward. It's location is great, the rooms are a little aged but very comfortable and with all you need. The shared bathroom were clean and allways ready. Service was allways nice and helpful.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marcce1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Seward hotels
0.1 mi away
Best Western Plus Edgewater Hotel
1.2 mi away
Harbor 360 Hotel
Harbor 360 Hotel
#1 of 14 in Seward
1,003 reviews
3.5 mi away
Seward Windsong Lodge
Seward Windsong Lodge
#2 of 14 in Seward
707 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
The Van Gilder Hotel
The Van Gilder Hotel
#7 of 14 in Seward
149 reviews
0.6 mi away
Harborview Inn
Harborview Inn
#9 of 14 in Seward
153 reviews
0.0 mi away
Sauerdough Lodging
Sauerdough Lodging
#6 of 14 in Seward
88 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Seward? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Seward

Property: Hotel Seward
Address: 221 5th Avenue, Seward, AK 99664
Phone Number:
Location: United States > Alaska > Seward
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Seward
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Seward 2.5*
Number of rooms: 58
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Cheap Tickets, Hotels.com, Hotwire and getaroom.com so you can book your Hotel Seward reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing