One desk clerk was nice and friendly. The other was terse at best, mean and argumentative at worst. I arrived on morning train, not expecting to check in, but clerk was very curt and rude in telling me I had to wait until 3 p.m. I asked if I could get a non-smoking room as I was booked iinto a smoking room (that was my error, not hers). She said the only way I could do this was with expensive upgrade. Then I asked if I could please leave luggage there and she said yes. I asked about going downtown or to the Sea Life Center. She told me I could take the trolley for $5 and it stopped across the street by another business. So, I followed her directions and then saw the trolley stop on the same side of the street as the hotel, right by it. I couldn't catch it, so I went back to the hotel. I was going to just wait in the lobby and read (she asked if I was just going to stay there until 3 p.m.). I heard the other clerk talk to some other clients about taking the hotel shuttle downtown and asked if I could go and then asked the clerk why she didn't tell me about the free shuttle. She said because I had asked about Sea Life Center not downtown (I walked the three short blocks from downtown to the center just fine). As I was following the other clients out the door followed by the shuttle driver, she said to the driver while shaking her finger at him, "You make sure you arrange an exact pickup time for them and be sure they know they are on their own if they don't meet you then." Van drive and driver were fine and I was at appointed spot twenty minutes ahead of arranged pickup time. Van was 15 min early and other clients also showed up early, so we all went back to the hotel. It is an acceptable hotel and if the other clerk were the only one working there I would recommend this place, but this clerk is simply not worth dealing with. Pay a few extra bucks and stay someplace else, it will be worth it.
- Official Description (provided by the hotel):
- Located at the heart of Seward's Small Boat Harbor. With 86 modern and comfortable rooms to choose from, our lodging options include jacuzzi suites, fully accessible rooms, pet-friendly rooms and standard to deluxe accommodations available year-round. We also have a full service restaurant and lounge, 2 gift shops and espresso shop. Convenient, accommodating and friendly service. ... more less
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- Also Known As:
- The Breeze Hotel Seward
- Breeze Hotel Seward