We have gone there many times and last time we scored a great seat to watch the sunset but the drinks were mediocre at best. The service was slow and the music they were playing conflicted with the lovely luau tunes, hasn't anyone figured that out by now? The pupus are overpriced for what you get, even at Happy Hour, and the food has never made our taste buds dance.
Maybe we hit it on a bad night, we will go back you can't beat the location and the people watching. They are famous for the Mai Tais and I have had good ones there but not this time.
The luau is $88 and the entertainment is terrific (food rumored to be barely edible) and you can see some of it free is you happen to score the right table in the bar.
Lots of middle aged people there the night we were there, seemed to be no locals, only tourists. The hotel is owned by Pleasant Hawaiian Holiday so there are likely lots of"vacation package people" around.
The live music there can be hit and miss.