This might be the best dive operation I've ever used. So where to start...first, their staff is very friendly, outgoing and approachable. In addition, they are fun without sacrificing safety. I did the night mantra ray dive with Big Island Divers with my 10-year old daughter, who had been certified just a couple of weeks earlier. They assigned us our own dive master, Malia, to help look out for my daughter. She couldn't have been better at with my daughter. Not only was this just my daughter's fourth dive, but her first night dive. And Malia was great at explaining everything she needed to know. She had the heart of a teacher. I really appreciate her attentiveness with my little girl.
I've been diving since 2000 and this is one of the only dive shops I've used that will let you bring your gear (we brought our own gear with us) in a day or two before the dive to store and set up. Then after the dive they happily cleaned all of our gear and told us they would hang it up to dry and that we could pick it up in the next day or two.
And this dive shop was already getting the highest marks before this last episode. Somehow during the dive I lost my BCD weight pouch. I called and spoke with Mark (I believe) and he could not have been more helpful. Immediately, he told me that they would replace it. No questions asked; simply they would replace it. Luckily, it turned out that another dive operation found my pouch during the dive and returned it to Big Island Divers and they turned mailed it to me.
From Malia, to Flipper and the other great crew members, I can't think of another dive operation that is any better than this group. Keep up the good work!
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