Booked a Luau show here. First indication of potential problems was the LONG line of people queued to get in at "vouchers" line. Second was the parking for Luau - at top of steep hill and at a charge of $3 in addition to the $70/person charge for Luau show.
The "Cash" line had no one there but then there was no one to take vouchers either yet and it was past the stated time to start getting seated.
Soon, as we stood at head of line for "cash" purchases, people had to use the restrooms. Alas, there were NO restrooms available the Luau customers, everyone had to go UP the hill to the lobby of the hotel and seek a restroom (behind the elevators) then come back to the lines which were still waiting.
Now it started to drizzle and finally the cash register was staffed. We were all promptly informed that there would be NO refunds if it rained. NONE! Now after waiting in line for 30 - 40 minutes everyone started looking around to figure out whether to go in and take their chances (most were vacationers who NOT come back another day).
The drizzle stopped and most people started to check in when they were informed that for an EXTRA $5/person they could "sit up front in the folding chairs". The website for Luau made NO mention that there would be this extra charge for up front seating as it stated seating was on first come, first served basis so. "Come early for best seating".
We found seats behind the $5 reserved section (Entire first 2 rows of tables placed perpendicular to stage).
Ok, at least we had seats, AND THEN the rains started in earnest along with the show. The show, singers and band players were BRIEF for the first act. We got the feeling it was rushed to assure no one could gripe there was NO show.
Bar was opened, booze (pretty weak, very sweet Mai Tais plus avg bar).
Buffet was opened after everyone got to see the Pig taken from pit in the ever increasing rain.
We were drenched as staff handed out appreciated but flimsy plastic ponchos-in-a-bag.
We ate our wet food. Sat around as rain increased and made a decision to leave as it was MISERABLE!
We left, went up hill to the ONE available to Luau customer public restroom. As we left lobby, we saw lines of customers coming up hill. The Luau was cancelled, NO Refunds but, "rain checks" would be issued. Next Luau was Monday night. We were on vacation and leaving Monday plus we were staying 65 miles away.
Want to see a Luau with Hawaiian theme? Rent the video is our advice.
P.s. The food was so, so.
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