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“A surprisingly unpleasant experience”

Kona Brewing Company Pub & Brewery
Ranked #8 of 287 Restaurants in Kailua-Kona
Certificate of Excellence
Price range: $10 - $20
Cuisines: American, Bar, Pizza, Pub
More restaurant details
Restaurant details
Good for: Special occasions, Kids, Large groups, Families with children, Local cuisine, Bar scene
Dining options: Drinks, Dinner, Brunch, Late Night, Lunch, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Description: The 2,000-square-foot outdoor lanai, surrounded by lush tropical vegetation and tiki torches, offers seating for 175 patrons. Customers also can enjoy a cool meal or beverage inside the air-conditioned bar area at one of several surrounding tables or at the koa U-shaped bar itself. Inside the bar area is the retail store, stocked with colorful T-shirts, hats, towels, coasters, mugs and much more.
Level Contributor
515 reviews
344 restaurant reviews
common_n_restaurant_reviews_1bd8 217 helpful votes
“A surprisingly unpleasant experience”
Reviewed April 1, 2013

After reading the reviews, we decided to give Kona Brewing a try. We like brewpubs, we like pizza, what could go wrong? As it turned out...everything.

It started with the table. It was a hot day on Kona and we were hoping for a bit of relief from the heat. It turned out that 'inside' at KBC just means hotter and noisier...so we ended up outside. Next to a rocking cocktail party. So we shouted to each other when we needed to talk.

And it continued with the beer. I chose a porter, my wife chose a wheat beer. The porter was pretty bad - it had no body or depth to it at all...it tasted more like a dark ale. My wife was told they were out of the wheat beer...and then waiter just kind of looked at us impatiently...like this was her one chance to order a drink. We went for the first lager we found which turned out to be basically Bud...aka tasteless. While we decided on dinner we did find another wheat beer which the waiter could have suggested...but didn't.

Which was our introduction to the level of service we could expect throughout our meal. Finding out anything about any of the dishes was an imposition. He delivered the wrong appetizer - apparently 'pretzels' sounds like 'pesto' when you're busy. They we had the gall to ask for boxes for our excess pizza. And then to ask for our check. And finally, after sitting at the table for 15 minutes with my credit card on the check trying to get his attention, I take back my card and ask my wife to pay while I go to the bathroom. Apparently, my standing is his cue to swing by and pick up the check...but he refuses to wait long enough for my wife to get her card on the table. Just priceless.

And then the food itself. The pepperoni was OK to poor...but the wild mushroom was abysmal. There couldn't have been an entire mushroom on the pizza - there were more cloves of garlic than slices of mushroom. Both were heavy, greasy, cheesy messes. Just nasty.

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Leo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,447 reviews from our community

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Rating summary
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Level Contributor
37 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Love this Place”
Reviewed March 31, 2013 via mobile

We tried to beat the lunch crowd because we had our two young grandsons with us this year. We waited only a few minutes before we were seated. The boys received their own menus to color and new crayons. The four year old was pleased with his very own huge slice of pepperoni pizza and rootbeer! The adults all had the pizza and salad specials (fantastic deal!). Two of us tried the seasonal brew flavored with lemongrass and ginger. It was a delightful lunch in a beautiful surrounding. The staff is always friendly and cheerful. Thank you for the consistently great experience.

Thank Katharine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
27 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Kona Brewing Company”
Reviewed March 30, 2013

Great Beer and the Best Pizza! We loved the Wild Mushroom but it's all good. They don't take reservations but it's worth the wait.

Visited March 2013
Thank Kandi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
237 reviews
140 restaurant reviews
common_n_restaurant_reviews_1bd8 66 helpful votes
“Excellent brewery tour, food & beer!”
Reviewed March 30, 2013 via mobile

We got there about 45 minutes early for the 10:30 tour & had no problem signing up. The tour was brief, but informative. The tasting afterwards was great! We stayed for lunch because everything looked so good & we weren't disappointed. The shrimp tacos were excellent! Great service too.

    • Value
    • Atmosphere
    • Service
    • Food
Thank SaraBeth55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, CT
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Great way to start trip”
Reviewed March 28, 2013

We had to wait a few minutes to sit outside, but was definitely worth it. Great service, and very good food. They were out of fish, but the crab cakes were really good. I almost ordered another one to go! Live music was not too loud, and we bought Dennis Garcia's CD and listened to it the whole rest of the trip! Highly recommend!

  • Visited March 2013
    • Value
    • Atmosphere
    • Service
    • Food
Thank Carolyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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