This hotel worked for us. It had a nice location away from the hustle and bustle of Kailua-Kona and located on a beautiful piece of property. The bed was comfortable and the room itself was spacious. The bathroom was tiny, but clean. The hotel itself lacked a bit in the details--there was rust and chipping paint in some of the common areas (rooms that hold ice, the pool bathroom), weird occasional buzzing in the breakfast area, and some broken drawers in our bureau, but overall, it felt clean and looked after. The staff was friendly, particularly the front desk when we had a flight delay and needed to extend our vacation and by a day and our check-out time by a few hours.
The one item that really turned us off was the Towel Hut. You must check out and return your towels at this very poorly placed kiosk near the pool. If you do not return your towel to the hut, you were charged an exorbitant fee. It was always understaffed and generally a hassle--the attendant always had trouble finding our (and everyone else's) ticket and the only easy way to approach it required you to squeeze past the wet bar area of the pool restaurant. My husband and I have stayed at a number of hotels in Hawaii, and I've never seen anything like it.
We had the breakfast included in our room rate, and we really enjoyed stopping down to the buffet every morning. We usually got to sit at one of the 4 outside tables, which was lovely. We also really enjoyed the pool (though we wish there were more umbrellas for shade).
Since we just use hotels as "home base," and weren't hoping for anything spectacular, this hotel was great. But I wouldn't say it was memorable.
- Official Description (provided by the hotel):
- Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more less
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- Also Known As:
- Sheraton Keauhou Bay Hotel Kailua-Kona
- Sheraton Keauhou Bay Resort And Spa
- Sheraton Kailua-Kona
- Sheraton Keauhou Bay Resort & Spa
- Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona