We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“What we were looking for, but nothing special”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sheraton Kona Resort & Spa at Keauhou Bay
Ranked #6 of 14 Hotels in Kailua-Kona
GreenLeadersSilver level
Reviewed January 6, 2014

This hotel worked for us. It had a nice location away from the hustle and bustle of Kailua-Kona and located on a beautiful piece of property. The bed was comfortable and the room itself was spacious. The bathroom was tiny, but clean. The hotel itself lacked a bit in the details--there was rust and chipping paint in some of the common areas (rooms that hold ice, the pool bathroom), weird occasional buzzing in the breakfast area, and some broken drawers in our bureau, but overall, it felt clean and looked after. The staff was friendly, particularly the front desk when we had a flight delay and needed to extend our vacation and by a day and our check-out time by a few hours.

The one item that really turned us off was the Towel Hut. You must check out and return your towels at this very poorly placed kiosk near the pool. If you do not return your towel to the hut, you were charged an exorbitant fee. It was always understaffed and generally a hassle--the attendant always had trouble finding our (and everyone else's) ticket and the only easy way to approach it required you to squeeze past the wet bar area of the pool restaurant. My husband and I have stayed at a number of hotels in Hawaii, and I've never seen anything like it.

We had the breakfast included in our room rate, and we really enjoyed stopping down to the buffet every morning. We usually got to sit at one of the 4 outside tables, which was lovely. We also really enjoyed the pool (though we wish there were more umbrellas for shade).

Since we just use hotels as "home base," and weren't hoping for anything spectacular, this hotel was great. But I wouldn't say it was memorable.

Stayed: January 2014, traveled as a couple
3  Thank ATS001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded January 7, 2014

Aloha ATS001,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our beautiful Resort and friendly staff!

We sincerely apologize for the inconvenience you experienced during your stay, and have shared your comments with our management team. Please know that we are in the process of reviewing many of the policies and procedures currently in place, as well as our maintenance needs, in an effort to improve our Resort and enhance our guest's experiences.

Thank you again for your review. We hope to welcome you back to the Sheraton Kona Resort & Spa in the future. Mahalo nui loa!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,604)
There are newer reviews for Sheraton Kona Resort & Spa at Keauhou Bay
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,826 - 1,832 of 2,604 reviews

Reviewed January 4, 2014

My husband and I stayed here last week and we were very happy with our stay! The staff were some of the best we have dealt with and the two meals we had there were great - one was the Christmas buffet - with it's strong seafood emphasis it was well worth the money . We rented a car ( as frankly you have to do on the Big island ) and so did not have to eat in the hotel all the time. We did have internet problems for the first two days but then it was fixed - no problems after that! We had an " ocean view room" and we never got tired of overlooking the bay ( we thought this was better than a room facing out onto the ocean !). We would recommend this hotel to others - we were not looking for a resort but a nice clean motel - which it certainly was!

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded January 7, 2014

Aloha Katie H,

Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed our beautiful views and friendly staff! As we strive to achieve excellence in customer service, it is wonderful to receive such positive comments from our valued guests. We will be sure to share this with our team!

Thank you again for your review. We hope to welcome you back to the beautiful Sheraton Kona Resort & Spa in the future! Mahalo nui loa!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

We stayed at the Sheraton Kona and had a wonderful Time. The staff was pleasant and helpful. The valet/bell staff gave us great tips about everything we wanted to do. The resort is clean and comfortable. Our room was very spacious. We didn't use the spa or have breakfast at the hotel so we did not rate those services.

Room Tip: Our 4th floor ocean view was by the pool slide but we didn't find it noisy at all
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Diane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded January 7, 2014

Aloha Diane E,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our spacious rooms and friendly staff! As we strive to achieve excellence in customer service, it is wonderful to receive such positive comments, and we will be sure to share this with our team!

Thank you again for your review! We hope to welcome you back to the beautiful Sheraton Kona Resort & Spa in the future! Mahalo nui loa!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

we had booked a family room for 2 adults and 2 kids 10 and 12 years of age and got a room with 1 queen size bed. upon asking reception we were told the family room with 2 bed had not been guaranteed when reserving. the male person at reservations i talked to lectured me for 10 minutes about the fact the family room had not been guaranteed....no comment. sure i was upset paying 300 $ per night having conversations like that. the friendly lady at reception shuffled some guests around and fixed the problem. thank you!
outdated facility lacking charm and special. restaurant for dinner has 5 star prices which are prohibitively expensive. who pays 40 bucks for a main course in a 4 star hotel looking like a 3 star?
staff were very friendly and helpful especially reception and concierge.
mattresses are rather worn and very soft.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank dullyjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded January 7, 2014

Aloha dullyjan,

Thank you for taking the time to share your feedback with us. We are so pleased to hear that you found our staff to be friendly and helpful during your stay!

We sincerely apologize for the inconvenience you experienced, and have shared your comments with our management team. Please know that we are completely retraining all our staff with the most up-to-date Starwood Hotels & Resorts policies and procedures, as we strive to "Get to Yes" with all our guests. We apologize that this was not immediately reflected in your interaction, and are pleased that we were able to offer you a bedding solution.

We are also in the process of reviewing our current maintenance needs, so that we may improve our Resort and enhance our guest's experiences.

Thank you again for your review. We hope to welcome you back to the Sheraton Kona Resort & Spa in the future. Mahalo nui loa!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

I was very concerned after my husband booked this property for an 8 day stay over Thanksgiving. The reviews were worrisome and luckily unfounded based on my experience. We were in room 3410, which is on the 4th floor overlooking the pool. It was quiet, had good wifi (my kids could play minecraft without "lag", so they were happy and I was bummed), was clean and roomy.

As to service, I had a problem with the safe (needed new batteries) and I called the front dest and they had someone in the room in less than 5 minutes. Another time I came in when the maid was cleaning and she had me show that the key worked on the door, so very good about security during cleaning.

Our first full day was the LavaMan run, which cuts through and ends at teh hotel. I had walked to the water and was waiting for the first runner, when I noticed a large pod (maybe 30-50) spinner dolphins just off the coast. They were having a ball. When my 11 year old asked why they kept jumping and spinning I said because they were happy and in one of the most beautiful places on earth.

The hotel is on a cliff in from, but along the right side, when looking at the ocean, there is a bay that you can walk to and jump in to swim. They also rent paddleboards and kayaks (thanks Jim!) without needing to reserve. Very nice, very laid back, very happy.

We had a terrific time and would go again in a heart beat.

Room Tip: 3410 was an end room overlooking pool and ocean. Quiet and lovely
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jjdm922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded January 7, 2014

Aloha jjdm922,

Thank you for taking the time to share your feedback with us. We are so pleased to hear that you enjoyed our wonderful Resort and helpful staff! As we strive to achieve excellence in customer service, it is wonderful to receive such positive comments from our valued guests. We will be sure to share this with our team!

Thank you again for your review. We look forward to welcoming you back to the beautiful Sheraton Kona Resort & Spa in the future! Mahalo nui loa!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

We had our company holiday party on the Bayview grounds at the Sheraton Kona Resort & Spa and couldn't have been any more pleased with the beautiful location and the exceptional service we received from all of the staff.
Our contact Nicole in the sales department provided us with the upmost professional service and was very thorough with accommodating all of our needs. She is a true asset to that team and went the extra mile for our us. We sincerely appreciated working with her.
We also worked with Flo in the catering department, who did a fantastic job in making our vision become a reality and for pulling our event together for a magical evening! The food was great and the banquet staff and bartenders were right on it! Many compliments go out to the chef for the amazing prime rib station, as it was enjoyed by all!
A special thanks to Brian, Denise, and Henry in the Engineering department, as they were very helpful with our setup and they exhibited the true sense of aloha.

My family and I had a great time staying at this hotel. From the moment we pulled up to the resort, we were impressed by the service. We were initially greeted by Chris and Ronald at the bell desk who were very helpful in getting all of our luggage and items for the party to the correct locations. During check in, Chad did a great job in making us feel welcomed and appreciated as guests. The resort has a great pool that is perfect for kids and a fun waterslide for all ages. The rooms were very clean and the housekeeping staff was very sweet. They certainly know how to create a "home away from home" environment for their guests.

This is an amazingly beautiful resort with amazing views of the ocean and fantastic grounds. I would highly recommend any company event at this resort. The team there at the Sheraton represents what Hawaii and aloha is all about.
We hope to be back next year!

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank KLIEFERT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton K, Guest Experience Team at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded January 7, 2014

Aloha KLIEFERT,

Thank you for taking the time to share your feedback with us. We are so pleased that you enjoyed your recent stay, and are thrilled that we could create such a memorable event for your company! We are very proud of our beautiful Resort, wonderful location, and outstanding staff, and will share your positive comments with everyone!

Thank you again for your review. We look forward to welcoming you back to the Sheraton Kona Resort & Spa in the future! Mahalo nui loa!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

Where to begin with this place

Its like a Ferrari thats had all the insides taken out so when you look at it from the outside, your like yes thats a Ferrari and its very nice to look at but when you actually have to get inside it and look around you very quickly realize it just dosent work

The first issue is food service from the buffet to the room service this place is lacking, why they just let birds fly around the breakfast buffet is beyond me, better yet where they get the sign off from the health inspector on that is absurd. They literally will swarm your table if you leave it unattended, the buffet by the way costs around 25$ per person and has culinary variety of your local Dennys. Secondly dont bother asking the bar to order from poolside all they will tell you is to sit down and a server will be around, the server by the way never came.

The wifi's another problem but really if your here to vacation you wont need it, but if your here for business your screwed.

The views are great and the actual staff members are nice and polite but I feel theres some issues with their upper management.

Room Tip: Ocean View dosent necessarily mean Ocean view, if you stood on the far right of our balcony you coul...
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank john d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RNewton5, Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded January 7, 2014

One of the greatest things about a Hawaiian vacation is the ability to enjoy the outdoors while eating first thing in the morning in the middle of Winter. We do have an aggressive remediation program for the small finches you discuss. We have placed high-pitch bird deterring devises to help keep the birds out of our open air breakfast restaurant. As for Denny’s, they do not take advantage crafting menus utilizing all our local products and produce. We highlight the culinary talents of our local executive chef brought in to highlight the bounty the Big Island while creating seasonal menus with great variety. Our buffet has unique offerings such as Punaluu sweetbread French toast, made to order omelets using locally sourced eggs, and fresh local island fruits and vegetables to name a few.
Our pool service runs throughout the day serving a menu focused on sliders, comfort food, and drinks. Maitais by the pool are the most popular and a great way to relax and take in the magnificent ocean views poolside.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Kailua-Kona
6.0 mi away
Courtyard by Marriott King Kamehameha's Kona Beach Hotel
31.7 mi away
Hapuna Beach Prince Hotel
5.8 mi away
Holiday Inn Express Hotel & Suites Kailua-Kona
Show Prices
Show Prices
Show Prices
32.3 mi away
Mauna Kea Beach Hotel, Autograph Collection
5.3 mi away
Royal Kona Resort
Royal Kona Resort
#9 of 14 in Kailua-Kona
2,887 reviews
28.0 mi away
Fairmont Orchid, Hawaii
Show Prices
Show Prices
Show Prices

Been to Sheraton Kona Resort & Spa at Keauhou Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Price Range: $184 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Official Description (provided by the hotel):
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Hotels.com, Booking.com, Expedia, HotelPower, Cheap Tickets, Cancelon, Hotwire, TripOnline SA, HotelsforEveryone, HotelQuickly, Evoline ltd and HotelsClick so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing