I was very concerned after my husband booked this property for an 8 day stay over Thanksgiving. The reviews were worrisome and luckily unfounded based on my experience. We were in room 3410, which is on the 4th floor overlooking the pool. It was quiet, had good wifi (my kids could play minecraft without "lag", so they were happy and I was bummed), was clean and roomy.
As to service, I had a problem with the safe (needed new batteries) and I called the front dest and they had someone in the room in less than 5 minutes. Another time I came in when the maid was cleaning and she had me show that the key worked on the door, so very good about security during cleaning.
Our first full day was the LavaMan run, which cuts through and ends at teh hotel. I had walked to the water and was waiting for the first runner, when I noticed a large pod (maybe 30-50) spinner dolphins just off the coast. They were having a ball. When my 11 year old asked why they kept jumping and spinning I said because they were happy and in one of the most beautiful places on earth.
The hotel is on a cliff in from, but along the right side, when looking at the ocean, there is a bay that you can walk to and jump in to swim. They also rent paddleboards and kayaks (thanks Jim!) without needing to reserve. Very nice, very laid back, very happy.
We had a terrific time and would go again in a heart beat.
- Official Description (provided by the hotel):
- Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more less
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- Also Known As:
- Sheraton Keauhou Bay Hotel Kailua-Kona
- Sheraton Keauhou Bay Resort And Spa
- Sheraton Kailua-Kona
- Sheraton Keauhou Bay Resort & Spa
- Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona