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“Beautiful place to stay”

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Sheraton Kona Resort & Spa at Keauhou Bay
Ranked #6 of 14 Hotels in Kailua-Kona
GreenLeadersSilver level
U K
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Beautiful place to stay”
Reviewed June 19, 2013

We stayed with our friends in 2 sea view rooms for 3 nights. Great place to stay a bit old in places but clean & well looked after. We had breakfast each morning we were here it is buffet style but it sure sets you up for the day. 2 evenings we sat at the bar watching the rays swim right upto the breakers at the foot of the bar fantastic to see. We also used the bar near the reception where you had great views across the bay into the hillside all around & a great place to people watch. If we were back on the big island I would stay here again in a hart beat.

Room Tip: Our sea room was fine just a bit obstructed by the big tree in front of our balcony
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  • Stayed May 2013, traveled as a couple
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Helpful?
3 Thank fatpunkradia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, June 24, 2013
Aloha and thank you for sharing your review for Sheraton Kona Resort & Spa at Keauhou Bay. Your many kind words for our hotel, its views and our restaurant, Rays on the Bay, were all greatly appreciated. We are thrilled you had such a wonderful time and hope that we can welcome you back soon.
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (833)
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Sydney, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 14, 2013

My partner and I were visiting as part of our 25th wedding anniversary. We chose not to hire a car. The cab fare from the airport costs around $55. Queuing at check in was more like cattle herding or a line up at the bank - not a nice way to start the our stay. We waited about 10 minutes.

Things did get better after that. We had lunch around the pool which was went well. Also had cocktails and dinner at Rays which was all good. Watching the Mantas off the restaurant balcony was amazing. So much so that we did the night snorkel with the mantas which we would count of one of the top things to do in life. Simply incredible.

Given its proximity to the manta location the hotel could do more to facilitate the manta ray experience. We needed to walk/get the trolley bus to the local shopping centre (about 20 minutes walk away) to begin our tour then we needed to walk back to the harbour. It would have been helpful if one or more of the tours would pick up from the hotel.

As other reviewers have said the hotel buildings are old and tired. The pool isn't something that we thought was good. We had a garden view room which was large and had a pleasant enough outlook - once you stood up and could see over the high balcony wall. The showers were low pressure over bath things with a shower curtain. Not pleasant.

I'm not convinced that we had good value for our money.

  • Stayed June 2013, traveled as a couple
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Helpful?
Thank baef47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, June 17, 2013
Aloha and happy anniversary. Although you have expressed an appreciation for several aspects of your stay, we were truly disappointed to learn that we were unable to fully meet your expectations. Please accept our apologies for the delay you experienced at check in. Your suggestions and feedback are all welcome and we are grateful for your perspective. We hope that we can one day welcome you back and exceed your expectations in every way.
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2 reviews
Reviewed June 13, 2013 via mobile

I stayed at this hotel for 4 nights. Amazing.

Great location, nice restaurant and bar right at the sea - at night watch mantas swimming there, good gym facilities, friendly staff, great pool area, rooms are big and very very clean.

To summarize: you have to visit this hotel. I will definitely return :-)!

  • Stayed June 2013
    • Value
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Helpful?
Thank oliriddle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, June 17, 2013
Aloha and thank you for your lovely review of Sheraton Kona Resort & Spa at Keauhou Bay. It’s wonderful to hear from our guests. We were thrilled to read your comments and learn how much you enjoyed our location, Rays on the Bay, watching the manta rays, our staff and so many other aspects of your visit here. Please come back and visit us soon. Mahalo.
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cary, nc
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 12, 2013

This was a very nice resort and we had an ocean view room. Even though it would be more expensive, I would have booked an oceanfront room instead.

The hotel is very nice and the grounds, pools and hot tubs are very well maintained and beautiful. I had imagined that there was a beach right at the hotels - especially since the Manta ray viewing is done a few hundred meters off shore. However, the topography dictates that there really is no sand and one cannot just walk into the ocean. That does not detract from the resort.

One thing to be aware of-- the resort is situated by itself. The town of Kailua Kona is about 6 or so miles away and a taxi there would be expensive. (We had a car). Parking in Kailua is not the most readily available I have ever seen. There is a trolley to town that runs on a regular schedule but it takes almost an hour each way. The trolley is included in the resort fee (add $31.50/rm/night for the fee). The airport is about 45 minutes north of the Sheraton and there is a strip-type of mall about three miles away.

We ate at the restaurant in the hotel ("Ray's on the Bay") and the food was pretty good and reasonably priced by hotel standards in general and Hawaii in particular. The view from the oceanfront tables at sunset is absolutely stunning.

We had a very nice stay there last week but think I would have preferred to say in Kailua-Kona if I ever go back to that part of the world.

Room Tip: Book an oceanfront rather than an ocean view. Many, if not all, the ocean view rooms are in Wing 4 w...
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  • Stayed June 2013, traveled with family
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Helpful?
1 Thank buddyl158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, June 17, 2013
Thank you for choosing the Sheraton Kona Resort & Spa at Keauhou Bay for your recent stay in the area and for your many kind comments. We are delighted you enjoyed your time with us and the amazing sunset as seen from Rays on the Bay. One day we hope that you will return to the area and allow us the pleasure of welcoming you back again. Mahalo!
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Adelaide, Australia
Level Contributor
96 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed June 11, 2013 via mobile

We found the location convenient and enjoyed driving and viewing the scenery on the way to waipio and volcanoes but would definitely recommend hiring a car, otherwise it is too far to walk to any main attractions and taxis would be expensive. The resort is beautiful and functional. The rooms are quite nice but not special. Concierge are particularly helpful. Gym is impressive and modern. The pool is quite lovely. Internet was surprisingly good and for once did not do the usual Sheraton thing of cutting out every five minutes and requiring repeated log ins! Rays was an outstanding restaurant - good food and beautiful views. The service was a bit slow. The lounge also had quite spectacular views but beware of very slow service and seemingly random opening hours. Overall a mainly positive stay, with most major comforts. Negatives were: very dated bathroom - tiny tiny bath; minimal shade around pool; slow service around pool - on all days I had to get up and find the server; sometimes suboptimal housekeeping.

  • Stayed June 2013
    • Value
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Helpful?
Thank HungryandHappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, June 17, 2013
Our guests’ comfort is always important to us and we love knowing that you enjoyed such a great stay. We value your feedback regarding multiple aspects of your visit and appreciate the time you have taken to share your comments with us. We hope that the next time you are visiting the area you will allow us the pleasure of welcoming you back to Sheraton Kona Resort & Spa at Keauhou Bay. Mahalo.
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Denver
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 9, 2013

We stayed here for 4 days during a Conference and found it fairly priced for the accommodations - great family spot - terrific pool. Business Center is updated next to snack bar where you can get breakfast alternatives to the higher priced restaurants. I would return to this hotel for a Conference, but not necessarily for pure leisure.

Room Tip: Pool view rooms are fun if you want easy access to the pool.
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  • Stayed July 2012, traveled on business
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Helpful?
Thank edwat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, June 12, 2013
Mahalo for your review. We are pleased that your stay at Sheraton Kona Resort & Spa at Keauhou Bay for the conference was enjoyed and you really liked our fantasy pool. Your comments and feedback are appreciated and we hope that we can welcome you back soon.
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Israel
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 9, 2013

I did not like the hotel!!!
Structure inconvenient to get to the rooms you need to "walk" around .
Small shower.
Internet barely works
Around the hotel were not many Attractions
Who comes to the big island to see the volcanoes advised him to stay in Hilo and not reach the other side of the island

  • Stayed April 2013, traveled with family
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Helpful?
Thank Moti N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, June 12, 2013
Aloha. We could not be more disappointed than to hear that your recent stay was not as you had anticipated. We do regret that we were not able to create a better experience for you but appreciate the time you took to share your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Property: Sheraton Kona Resort & Spa at Keauhou Bay
Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Official Description (provided by the hotel):
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

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