We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Easy and Relaxing”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Sheraton Kona Resort & Spa at Keauhou Bay
Ranked #7 of 14 Hotels in Kailua-Kona
GreenLeadersSilver level
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Easy and Relaxing”
Reviewed May 14, 2013 via mobile

We stayed for only a couple of days, but I would've liked to stay longer. We had an ocean front room which was worth the extra money. We could see the manta rays from our balcony and one morning I saw a pod of dolphins who swam very close to the shore. The pool and grounds were very nice and weren't very crowded. There is a historical area to the right as you look toward the hotel from the parking lot. Very interesting and there are some tide pools with tiny critters to see also.
Word of warning; 4 teenage boys tried to jump off the rocks and go swim with the rays. The current near the rocks was too strong and they couldn't get close to shore. They had to be rescued by one of the boats that came for manta ray watching. There is a swimmable beach at mile marker 5, not at hotel, which is at mile marker 6.5...
The shopping area very close to the hotel was very useful, post office with lots of boxes for shipping, gas station, grocery, pharmacy, etc. The pharmacy more like Target... Beach towels, water shoes, even an entire Hello Kitty isle!?
The hotel isn't within walking distance to downtown, but it was an easy drive and we didn't have any trouble parking.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amgarcia28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, May 20, 2013
Mahalo for your review. We always love to hear that our guest’s stay with us was relaxing and it is such a compliment to us that you wanted to stay longer. Sheraton Kona Resort & Spa at Keauhou Bay is situated along Hawaii Island's sun-kissed leeward coast, just a short drive from Keauhou Shopping Center, the Historic Kailua Village and Kona Commons Shopping. We’re very glad you found our location convenient for all your needs and that you had a fun time. Please visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,457 reviews from our community

Traveler rating
    758
    881
    480
    216
    122
See reviews for
656
1,253
87
113
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (829)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Calgary, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 13, 2013

We stayed at the hotel for 7 days in May 2013. We wanted a restful vacation, put up our feet, enjoy the views and relax. We had a very pleasant Mountainview room, away from the noise of the pools. It was well equipped with a view of the gardens at the south side. There was no noise from the outside, only Monday night when the luau was going on and it wrapped up plenty early enough not to be a disturbance. The walls or doorway to the hallway are thin so anyone making any noise in the hall was challenging, especially when it was next door. The complex was clean and the staff were fantastic. The building is dated and showing its age, however, credit to management, they are clearly working on updating the facility. It is a beautiful location. The main restaurant is Ray's on the Bay, which has a fantastic location overlooking the ocean, evening musical entertainment and ring side seats for those incredible sunsets. The food was OK but not up to what we expected. One night we just were not that hungry so shared a pizza; well we could have taken saw blade to it was so hard. The food at the pool was OK too, but again nothing to distinguish itself, no wow factor at all. (We found another place to eat, a 15 minute walk offsite.) The location is fantastic for staying put and resting if you plan day trips, rent a car. And yes, we would go back.

Room Tip: South side rooms are quiet and not subject to direct sun.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EljayEs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, May 20, 2013
Mahalo for your review! It is our desire that each guest feel valued and cared for while staying at Sheraton Kona Resort & Spa at Keauhou Bay so that they may have the relaxing stay they deserve. We are so glad that you had such a great time while staying with us and enjoyed our location immensely. It is however regrettable that your meals were not as you had hoped, we are truly sorry. Thank you again for sharing such a nice review of your stay. Please come back and visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garden City, New York
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 12, 2013

We had a wonderful stay at the Sheraton. My husband & I spent 2 nights at this hotel during our honeymoon. The service at the hotel was excellent. We had a fantastic bay view room which had plenty of space and a balcony. We couldn't hear any noise from inside of our room. The beds were extremely comfortable. The hotel gym is great overlooking the ocean and a wide selection of machines/weights. We loved the huge pool, especially the water slide! We definitely recommend checking out Rays on the Bay hotel bar/restaurant. You can see the Manta Rays (once the diving boats leave) at the restaurant. Plus, there is live music. There are laundry facilities available (pay with quarters) which was key as we were a week into our vacation when we arrived. Self parking is free and the walk to the parking lot is not too far at all. Only 2 slight downsides: 1. There is not a beach at this resort. The shore consists of large rocks, so if you do want to hit the beach, you'll have to drive to a public beach (about 10 min drive from what we saw). 2. The service at the breakfast restaurant was very slow. Maybe we just hit them on a bad day, but it was painfully slow when we were there.
Overall, would recommend!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, May 13, 2013
Congratulations on your recent nuptials! Thank you so much for sharing your recommendation and comments here. We are thrilled that you chose to stay with us as part of your honeymoon and that you enjoyed your experience at Sheraton Kona Resort & Spa at Keauhou Bay so much. Our hotel offers a wide variety of services and amenities such as the fitness center, manta ray viewing and fantasy pool you mentioned; we are so happy you liked them. Please come back and see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Johns, Michigan
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 10, 2013

We had an ocean front room which was amazing. Sleeping with the water crashing on the rocks was very soothing. The Rays on the bay had great food and music. The Ahi Tuna was awesome light and fresh. Customer service was outstanding and very friendly. This is a world class resort. We plan on returning in the future and have recommended this resort to many executives and friends. I loved the room service breakfast out on the balcony I can still smell the bacon. Thank you again for giving me and my wife a great time. I'm only sorry we did not stay longer. Oh and the pool was great and not busy!

Room Tip: Make sure you get the ocean front the cost is worth it!
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, May 13, 2013
Aloha! You have brought smiles to all our faces with your review for Sheraton Kona Resort & Spa at Keauhou Bay. Thank you so very much for you incredible review, recommendation and many compliments. It is always our pleasure to hear from guests and learn that we have provided them with all the ingredients of an excellent vacation. We hope that you and your wife can return soon for another visit. Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 7, 2013

We were at this hotel for 10 days in February 2013. We had a very decent room, well equipped with a view of the golf course and hilly range. It was a very quiet hotel, clean and good centre point for a home base while touring the island. Our package included breakfast each day, which was not fancy but quite nice, overlooking the ocean. The other restaurant available was Ray's where you could see the Manta Rays coming up to feed on the rocky area just metros away. They were so awesome to see!
This was our first time at a destination hotel that wasn't all inclusive and we are so glad it wasn't.
It was up to us to explore the island at our own schedule. No tour busses lining up to take you to the brochure tourist locations, stuck on a bus all day. We may not have had the chance to explore the gems the island had to offer if we didn't have our own rented car. The restaurants we found were not on any "must see" brochure, just word of mouth from locals and other travelers. Definitely would recommend the Sheraton again. Word of warning though, it does really roll up the rug after 9:00 pm. So if you want nightlife, this is not the place for you.

Room Tip: Wifi can be a bit tempermental, but not a deal breaker
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, May 13, 2013
Thank you so much for sharing your feedback as well as your recommendation. We are thrilled you had such a positive experience at Sheraton Kona Resort & Spa at Keauhou Bay and delighted that you found our location to be a good central point for exploring the Big Island. The manta rays hold a special place in our hearts and Rays on the Bay is the only restaurant in the world with views of these beautiful creatures in their natural environment. We hope that you will be back soon to explore even more of the island. Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hughson, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 7, 2013

Great views (ask for ocean view) great service, lots of "plug in stations" , wonderful pools by the ocean with fun slides for all ages and great eating places! Don't miss Rays at the Bay restraurant/bar where you can view the manta's swimming in the ocean!

Room Tip: Ask for ocean view!
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RandP4143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, May 13, 2013
Rays on the Bays at Sheraton Kona Resort & Spa at Keauhou Bay offers endless ocean views, romantic sunsets, a perfect view to Keauhou’s resident giant manta rays, and delicious local cuisine; we are thrilled you enjoyed your time there. We want to thank you for your positive review and let you know that everyone here is awaiting the chance to welcome you back. Mahalo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Vista, Texas, United States
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 7, 2013

First time to Kona and perfect spot to launch from. If you want to stay and be waited on hand and foot it has all first class amenities! Haleo luau especially fun. Can get lost in time watching the manta rays with cocktail in hand. Close to alii ave for shopping and to the best snorkeling in south kona. Wonderful stay!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chuck K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, May 13, 2013
Mahalo for your many wonderful comments. We are truly delighted that you found our location on the island’s sun-kissed leeward coast to be perfect for all your needs while visiting. At Sheraton Kona Resort & Spa at Keauhou Bay we love our guests and make it a top priority to care for them and see that all their needs are met. Thank you for sharing your review; we hope we can welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Kailua-Kona
6.0 mi away
Courtyard by Marriott King Kamehameha's Kona Beach Hotel
31.7 mi away
Hapuna Beach Prince Hotel
5.8 mi away
Holiday Inn Express Hotel & Suites Kailua-Kona
Show Prices
Show Prices
Show Prices
25.8 mi away
Hilton Waikoloa Village
28.0 mi away
Fairmont Orchid, Hawaii
5.3 mi away
Royal Kona Resort
Royal Kona Resort
#9 of 14 in Kailua-Kona
3.5 of 5 bubbles 2,803 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Kona Resort & Spa at Keauhou Bay? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Property: Sheraton Kona Resort & Spa at Keauhou Bay
Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#3 On the Beach Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Official Description (provided by the hotel):
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Expedia, Travelocity, Hotels.com, Priceline, Cheap Tickets, Hotwire, Orbitz, Ctrip TA, Cancelon, HotelsforEveryone, Evoline ltd, TripOnline SA, HotelQuickly and HotelsClick so you can book your Sheraton Kona Resort & Spa at Keauhou Bay reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing