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“The nicest staff at any Starwood property in Hawaii” 4 of 5 bubbles
Review of Sheraton Kona Resort & Spa at Keauhou Bay

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Sheraton Kona Resort & Spa at Keauhou Bay
Ranked #7 of 14 Hotels in Kailua-Kona
GreenLeadersSilver level
Portland, Oregon
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“The nicest staff at any Starwood property in Hawaii”
4 of 5 bubbles Reviewed March 29, 2013

This is an old hotel that is showing some signs of age on the exterior. Rooms are large, comfortable, and updated. Pool and lounging area are great. Restaurants are average and overpriced which I find to be true at all Starwood Properties.

The thing that impressed me about this property is that the staff has been so wonderful. There is none of the apathy that you find at many Hawaii properties. Every staff member has been kind and sincerely interested in helping. Well Done Sheraton Kona!

It should also be noted that this place is a great deal room rate wise.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, April 1, 2013
Aloha. Your gracious praise for the staff of Sheraton Kona Resort & Spa at Keauhou Bay is sincerely appreciated, thank you. Our team’s top priority is our guests and we all care deeply about creating a wonderful experience for them. We are so glad you enjoyed your stay and hope that we can welcome you back again soon.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (796)
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English first
Newcastle, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 29, 2013

Loved this hotel and its beautiful location. Catered well to the needs of our whole family and would love to stay there again. Great waterslide for the kids. Rooms aren't particulaly big, but they are comfortable. It is good to have a car to travel around from there.

Room Tip: I think that most rooms would have an excellent room, so I wouldn't be too concrned.
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  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Corinne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, April 1, 2013
Our guests’ satisfaction is always important to us and we loved learning that you and your family enjoyed such a great stay. The Sheraton Kona Resort & Spa at Keauhou Bay offers a wide range of amenities to ensure that everyone will have a good experience. Please visit us again as it would be our pleasure to welcome you back. Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coquitlam, BC Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

We stayed for 6 nights in March and had a mountain view. I had requested a quiet room on a higher floor away from an elevator. We got what we asked for and it was really nice and quiet. The mountain view was very pretty and the nice thing was we got the morning sun on the lanai. We sat outside with our coffee and were able to get some sun first thing - very nice for this pale-skinned person! The staff were all very friendly and accommodating. I would definitely stay here again - the location was fine if you have a car. There is a decent sized shopping area very close by with restaurants and a Long's drugstore (they have everything!).

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ProudCanadianMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, April 1, 2013
Mahalo for your lovely review of Sheraton Kona Resort & Spa at Keauhou Bay. Whenever a guest has a request, it is always our pleasure to be able to accommodate them and to help create a memorable experience. We’re delighted we could provide you with a room that was on an upper floor and away from the elevator just as you wanted. We are so happy you enjoyed your stay and hope that we can welcome you back soon.
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Albuquerque, New Mexico
Level Contributor
134 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

We stayed three very enjoyable days. We had an oceanview room overlooking the main pool and water slide with a decent view of the ocean. The sound of waves crashing onto the lava shorline was present whenever we opened the door to the lanai. The children swimming were not annoying at all. Beds were excellent and the room much larger than we got for the same price in Hono. The location was hard to find when driving in from the airport at night since signs are small and unlit. Get good directions before leaving the airport. We we glad we chose a property in this resort area (Keauhou Bay) since downtown area of Kailua-Kona has some drunk tourists near the waterfront after dark. We avoided two restaurants downtown Kailua-Kona due to security problems in their parking lots. The Sherator Kona lacked any such problem. The self-parking lot was not too distant from the hotel as others have reported. However elderly or mobility-limited guests will probably choose valet parking.

BTW by booking through Delta Airlines "vacations" website we got a reduction of the resort fee from ~$33 a night to $20 a night. We vacationed using frequent flyer miles and are frugal travelers.

Room Tip: The south wing of the hotel (near the convention center) is closest to the self-parking area.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rudybaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, April 1, 2013
Aloha! It was such a pleasure to have you and your wife stay with us at Sheraton Kona Resort & Spa at Keauhou Bay. We are delighted we could provide you with accommodations that met your expectations and a bed that allowed you to get a comfortable night’s rest. Your kind review is sincerely appreciated and we look forward to welcoming you back the next time you are visiting the area. Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grass Valley, California
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

We liked our stay at the Sheraton. It's far enough out of Kailua-Kona to be away from the maddening crowds downtown but an easy drive (or hotel shuttle) if you want to get downtown. Rooms are quite large. Slightly dated but I've seen much worse. We were using Starwood points for our six night stay so we were given a room without an oceanview but it still had a much better than average garden view and as a bonus, we got to watch the luau night show from our balcony where he ate dinner using room service. Worse thing about the hotel are the cavernous hallways that echo all sounds, i.e. kids and slamming doors. Not a dealbreaker though.

Staff were all extremely friendly and competent. Pool area was huge, quite nice and surprisingly accessible given the number of guests at the hotel. One exception was the weekend when the pool got a lot busier with kids and families (locals maybe?).

Food was very good for lunch around the pool but our room service dinner was definitely not memorable.

Easy walk to catch the nearby catamarans leaving from the harbor on snorkel and dive trips. Highly recommend.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PinotNoir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, April 1, 2013
Thank you so much for sharing your feedback as well as your high recommendations, we’re thrilled you had such a positive experience at Sheraton Kona Resort & Spa at Keauhou Bay. We The Haleo Luau Show you enjoyed watching from your balcony is a colorful and entertaining journey through Polynesian history through culture, music and dance. Your many lovely compliments for our hotel and staff are greatly appreciated and we hope that we can welcome you back soon. Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, Iowa
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 28, 2013

We recently had a great stay here. The registration staff were extremely accommodating from the moment we arrived. The grounds were beautiful. The huge pool and slide was great for kids but you could find a quiet spot too. Our room was clean, we had a beautiful view, the bed was very comfortable and we had a nice little fridge.

Room Tip: Room 1407 was very quiet and had a beautiful view.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travel_1356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, April 1, 2013
Aloha! We are glad you chose to stay with us and completely enjoyed the comfort, amenities, and guest services that the Sheraton Kona Resort & Spa at Keauhou Bay provides. It is always a pleasure to hear from our guests and we greatly appreciate your kind review. Please come back again soon. Mahalo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlton, New Jersey
Level Contributor
641 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 561 helpful votes
4 of 5 bubbles Reviewed March 27, 2013

This place is not huge, but it is nice and low key. The lobby is open air and it has one wall of open picture windows that provide a nice view of the Kona coast. The hotel is landscaped with gardens meandering over lava rocks overlooking the coast. There is a dive shop which didn't seem to close at 5pm, and a general store. The pool is nice with a section that is in a courtyard which continues towards the ocean, although it is not overly large. There are two hot tubs in the ocean part of the pool and a fitness room. There are two restaurants onsite. One is Rays on the Bay which has a viewing area to watch the rays that swim here every night. We did not see them as these boats give tours and draw all the rays to their boats with lights so you can't see them from the hotel. The hotel is a bit out of the mainstream of things, but there is a shopping center within walking distance. The closest beach is Kahuluu, which has a stony bottom for which it is best to have water shoes if you don't want your feet cut up. We didn't eat here so we couldn't comment on the food. The hotel was very clean and well kept.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank angeleyes27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this review, April 1, 2013
Aloha and thank you for choosing Sheraton Kona Resort & Spa at Keauhou Bay for your recent stay in the area. We’re pleased you enjoyed the landscaping of our property as well as our many amenities. Thank you for your kind review, we hope to be able to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Property: Sheraton Kona Resort & Spa at Keauhou Bay
Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Official Description (provided by the hotel):
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

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