Synopsis: Hotel is nice, staff is good, pool is beautiful, Rays is great!, but the rooms leave a lot to be desired.
We stayed at Waikoloa for our first 7 days and finished up our stay at the Sheraton Kona. When we pulled up we were highly impressed with the exterior of the lobby. The bellman was very helpful and courteous. As we made our way in, it was very obvious that the lobby was recently remodeled, the design was gorgeous and the view was stunning. The staff was very welcoming and friendly. But that excitement was short-lived as we entered our room.
The lobby does not resemble the room. Don't get me wrong the room was decent but the expectation is higher after leaving the lobby. Our biggest disappointment came when we opened the door to the bathroom. It was rather depressing! It felt more like a public restroom than a bathroom in a resort room. The tub was vastly outdated, it appeared as though instead of putting new tile they just covered the caulk lines with a different caulk, using their fingers I might add. Every time my wife or I would exit the bathroom we would just frown in disappointment. So if you enjoy that away from home updated beautiful resort bathroom, this is not the place for it. When it was all said and done my wife and I consciously said to ourselves "we are only resting and bathing in this room, not living in it.". This kind of helped us deal with it. If we were staying more than 2 nights we would've needed to change resorts tho.
On a positive note: The pool is beautiful, Rays is delicious, & the staff is very good. Eating at Rays, enjoying their excellent food, and watching the Manta Rays is something I would suggest everyone should do even if they aren't staying at the Sheraton Kona.
- Official Description (provided by the hotel):
- Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more less
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- Also Known As:
- Sheraton Keauhou Bay Hotel Kailua-Kona
- Sheraton Keauhou Bay Resort And Spa
- Sheraton Kailua-Kona
- Sheraton Keauhou Bay Resort & Spa
- Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona