We previously had stayed at Sea Village and had rented directly from the owner, so we decided to stay there again. The rentals are now handled through Knutson & Associates, rather than the owner The advertised price was $160/night. We knew there would be taxes and a cleaning fee, but by the time we paid all the other "fees" we ended up paying over $250/night. Not only did we think this was out of line, but after paying in full for our stay which was still 2 months away, we were told we'd have to give them another $1000 damage deposit or buy a ~$50 insurance policy. Why did we need to pay this 2 months in advance? We opted for the policy but were not at all happy about it. When we arrived the condo was very hot, and we discovered it had no AC. We called the office about this and were told "we could buy some fans". The book explaining how to use various things was incomplete/out of date, so we had to call again to find out how to turn on the TV using 2 different remotes - no explanation in the book. Also incorrect password for the internet in the book. However there was a LONG list of rules most of which were unnecessary. Why not at least make the book complete and accurate with information renters need. The bed and pillows were uncomfortable and needed to be replaced. Overall the view is great, the living room and kitchen were well equipped and the lanai was very pleasant, although the table was rusted.
The view and location is as advertised. Loved the deck (lanai) and leaving the slider open to welcome in the wonderful ocean sounds. The condo itself is ideal for a couple with plenty of room to spread out. The Internet is a bit slow at times, but hey...we're on vacation so guess it's "don't sweat the small stuff". That said, the reason I'm only giving 4 stars is because there were no spices...even salt and pepper and there was no dish drainer or dishwasher soap. Rather upsetting to fill dishwasher and get ready to run it only to realize it's either a trip to the store or do them by hand. Figure these are basics to a condo rental in Hawaii, but maybe I'm wrong. Anyway...all else great.