I liked the idea of a smaller group of people, so I was willing to pay a little more for that privilege. But be aware, the boat is relatively narrow and tall so is subject to a bit more rocking during the interminable wait to get in the water. In order to land a better spot they like to arrive well before full dark and spend 20-30 minutes or so "teaching" you about the rules and the Mantas. That said, I'd rather have done the review while getting under way, then hit the water soon after tying up. If my and my wife's masks hadn't leaked, I'm sure our trip would have been much more enjoyable. As is, we struggled to dump our masks every few minutes without swallowing (unsuccessfully) sea water in the chop. I felt the mask rubbers were getting a bit long in the tooth. Now on the plus side, the mantas were numerous (8-10), active and we even saw a dolphin. While they had bandied about numbers like 29 and 26 Mantas on the previous nights, we did see ol' lefty (10') and several younger Mantas, so it was still amazing in that regard.
. We make every effort to make sure that our guests have a wonderful time.
It sounds like it was a rough night on the water. As for our boat, we are the last of the smaller boats that take only 6 passengers, whereas most are larger boats that have divers and snorkelers and stay out about 4 hours. But on the ocean all boats are somewhat rocky and people react differently regardless of the size. It's unfortunate that on every boat no matter the size, there are a few that experience motion sickness. In our confirmation letter, we have advised our guests that we will be sitting on the boat for 1/2 hour doing our briefing and suiting everyone up with wetsuits and fitting masks. This time period, gives the Manta's time to arrive BEFORE we get in the water. Our goal is to have our guests experience a full 45 minutes WITH the Manta's. So, it's to the advantage of our guests that we wait, so they don't get cold and they have LONGER experience with the Manta's.
Also, our snorkel gear is top quality. I spend about $135 on each set and if there's a tear or leakage, we fix it or toss it. One of the main reasons we have a guide to be with our guests in the water is to make sure if any problems arise they can be fixed. We always fit the mask to each person and do a check before moving away from the boat to make sure the gear doesn't leak and if there's a problem we fix it, or anytime while out on the snorkel. We count on our guests to let us know if they have a problem and our guide will come back and get another mask if necessary. If a person takes off the mask while in the water there's the risk of hair being pulled into the mask or the strap is too low and it pulls down and water will leak in. With the many different shaped faces, smile lines, hair and other things, most often you can't get a 100% non leak mask but we do have 4 different sizes on the boat so we can get something to fit most people. We're very sorry that our guide was unaware of your situation because she would have fixed it.
It is our nightly goal to make sure our guests have a great experience and we are willing to help out and fix any of their problems in order to have a lasting, wonderful experience.