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Review Highlights
Great customer service and snorkeling day rates!

The staff here were so helpful with our snorkel gear and with tips on where to go for first-time... read more

Reviewed 3 weeks ago
Adventurer441115
Friendly and helpful!

Terri was amazingly helpful and informative with Go Pro stuff! extremely friendly, she shared... read more

Reviewed 3 weeks ago
cathywright10
,
Portland, Oregon
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Reviewed June 19, 2018

We needed snorkel equipment and an underwater camera. We got all that in about 30 minutes and the ladies were exceptionally professional and patient. The equipment was great and the prices quite reasonable.

Date of experience: June 2018
Thank trufe2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded July 2, 2018

Thanks for coming into our Boss Frog's Kona store on our advertisement!

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Reviewed June 8, 2018 via mobile

This was honestly incredibly simple. Walked in and got fitted for gear, said how long we needed it for, and gave credit card info. The whole process took maybe 10 minutes to get gear for my wife and me, but we weren't in a rush so we probably could've finished in 5 minutes.
Making the return was even more straightforward. Just dropped the gear off.
Jessica was super helpful, I didn't feel like just a customer in the way I did at some other stores.

Date of experience: June 2018
Thank kylepK1463TW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded June 18, 2018

Thanks for coming in and getting great service at Boss Frog's!

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Reviewed May 18, 2018 via mobile

My wife and I went on a snorkel excursion while we were honeymooning in hawaii. We loved it so much we wanted to try it on our own when we were on Kauai. We went to Boss Frogs location on lowai beach. We rented our snorkel gear from Greg. Greg took the time to explain how to use the snorkel gear and how to stop it from getting filled with water so we could maximize our snorkel time. He also informed us of where the best place to snorkel to find various types of fish and sea turtles. We were impressed as his recommendation was exactly where we found everything we wanted to see. Boss frogs waterproof digital camera that we rented took amazing photos of everything we saw. Overall we would recommend coming to this location to rent your gear.

Date of experience: May 2018
Thank Adam T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded May 19, 2018

Glad Greg helped you see turtles and fish and get the pics you want to take home with the under-water camera you rented at Boss Frog's!

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Reviewed May 7, 2018 via mobile

Rented the upgraded snorkels. This is a must. Staff was helpful and friendly and making small jokes. He also advised good snorkeling sites for beginners and steered us away from some deep areas that would not be safe. (We had some local recommendations). I would rent a boogie board to help you float. When I come back, I will be going to the deep areas looking for dolphins!

Date of experience: May 2018
Thank Tanawha208
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 5, 2018

Toronto folks here.We visited Maui and Big Island last week and dropped by Boss Frog's location on the Big Island - Great experience, and I wish we had gone to Boss Frog's in Maui too.

We met with Mike, the Big Island manager both times who was incredibly helpful and friendly! He was very honest with what equipment we needed, and made sure we understood what we needed and did not need. He did not aggressively upsell unlike 99% of all other shops in Hawaii. Everything we bought just on his suggestion (underwater camera etc) was well worth it. He even offered to save us some money elsewhere so we could more easily afford the underwater camera rental. Thank you so much Mike!

Honestly - Boss Frog's services are on par with their competitors, and at much cheaper prices. We paid around $120 for a morning Calypso cruise to Molokini Crater on Maui, and realized afterwards that Boss's was also selling a similar morning cruise (breakfast, lunch, Molokini crater snorkelling) for a much cheaper price.The only service people keep warning about is their afternoon snorkelling trips, since it usually gets very windy by then.

Takeaway: Come to Boss Frog's first. Also meet Mike if you're on Big Island, he's super nice. Aloha from Toronto Mike!

Date of experience: May 2018
Thank JT P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BossFrogAccount, General Manager at Boss Frog's Dive and Surf Shop, responded to this reviewResponded May 7, 2018

Thanks for the nice review of Boss Frog's!

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