The worst customer service a place could have. No aloha spirit. The girl at the deck says they are oblivious to complaints they get so many!! No parking I had to park around the block and pay $5.00 a night. The electricity went off in my room in the middle of the night. I called security and they did not answer their phone, but I could hear it ringing in another room?!? After a half an hour of that I called the manager left a message. Then called security a few more times. I called the next number for the manager and here is where it gets good. He wants to know what I am doing up at that hour! Going to the BATHROOM I say. He tells me to call security that they live on site. I tell him I have been calling for the last 45 minutes. He then says he is not driving all the way there to flip a breaker. Showed up at 7:15 in the morning. When I thanked him he got in my face. I had to toss out the warm milk and melted ice cream. the manager guy says not his problem he works for the building not the hotel. The girl at the desk just shrugged it off cause I hear they get so many complaints they are oblivious to them! No Aloha spirit or customer service whatsoever. Every time i went through the lobby another guest was there with a problem or complaint.
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- Also Known As:
- Kona Islander Hotel Kailua-Kona
- Kona Islander Inn Kailua Kona
- Islander Inn Kona
- Kona Islander Inn Hotel
- Kona Islander Inn Hawaii/Kailua-Kona