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Aston Kona by the Sea
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Savings alert! 16% below average rates

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Reviews (650)
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All reviewsocean frontsandy areafull kitchendaily maid servicethe big islandliving roomwasher and dryerbedroom oceanfrontsalt water poolcovered parkingcleaned dailyunderground parkingoffice staffsand beachwaves crashinggreat ocean viewssecond bedroom
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Reviewed March 9, 2013

2nd visit to this property, most recently for 5 nights in 2BR room in Feb 2012. Well-appointed room with nice lanai, 4th floor (room 417). Beds OK, but not up to hotel standards these days. Roomy master BR and bath. Very nice kitchen. Property has nice "beach" at front of property (since property sits on a volcanic outcropping that is accessible only for the truly intrepid), from which one can look at the ocean or do whale-watching. This property seems to cater to an older clientele, so it is quiet at night. Grounds are well-maintained. Two small "real" beaches are nearby (to the south), but the best beaches are in Kohala, a 30-40 minute drive to the north. You are away from the bustle of Kona, but also not really within easy walking distance of its restaurants, either (Alii drive has no sidewalk, so strolling is a bit adventurous. However, on this stay, there was one huge problem, namely I pre-reserved (and paid a deposit for) an "Ocean Front" suite, but instead received one near the back of the hotel; only a $14 credit for this "bait-and-switch" tactic, which was unconscionable. Travelers should not patronize hotels that promise one accommodation (and charge you a deposit for it), then give your something else. So despite this property's many advantages, I cannot recommend it.

Room Tip: If you insist on staying here, get a room in the building that faces parallel to the ocean, and choose a lower floor (as higher floors sometimes have their views obstructed by the palm trees).
  • Stayed: February 2013, traveled with family
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4  Thank gswVancouver_WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagle10, Guest Relations Manager at Aston Kona by the Sea, responded to this reviewResponded March 19, 2013

Thank you for your comments we appreciate the opportunity to continuously improve our services and product. We sincerely apologize for the misunderstanding regarding the unit you received. We regret we did not realize your dissatisfaction while you were here. We understood your request to remain in the unit at the reduced rate was to you satisfaction. We can only hope you will give us another opportunity where I can offer my personal assistance reserving your unit.

Mahalo

Brian Hirata
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2013 via mobile

We stayed for six nights in room 220. Beautiful room! We had 4 adults in a 2BR 2 BA oceanfront unit and it was very spacious, nice layout, lovely furniture, sliders to balcony from both LR and MBR. The second bedroom had two single beds. Closet and dresser space was more than adequate. Gorgeous views of the ocean, the palm trees, and the pool. By the way, even though it's only three stories, they DO have elevators. It had a lovely pool and jacuzzi, although we didn't use them. The grounds were lush with vegetation and very well maintained. The beachfront there was beautiful but rocky and looked pretty dangerous. The hotel staff was very nice. Wi-Fi worked both in the room and in the common areas. Really had nothing to complain about. Washer/dryer right in our unit made it really convenient. Housecleaning staff was friendly and efficient. Overall, it was nicer than we expected. Would not hesitate to stay there again. Location was convenient if you have a car, but if you're afoot it's a bit far to walk to restaurant row. Very quiet and all the guests seemed considerate of one another. It really was a lovely place, and to us it was far nicer than the huge hotels, which are so impersonal. They have a lovely, sandy palm-shaded area between the pool and the ocean with lots of comfy chaise lounges and two excellent barbecues where we enjoyed lounging and just looking at the ocean. Kona by the Sea really gave you the "feel" of the islands. Nice place!

  • Stayed: February 2013
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3  Thank Maureen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagle10, Guest Relations Manager at Aston Kona by the Sea, responded to this reviewResponded March 19, 2013

We appreciate your comment of how different it is from large resort hotels where we take pride that our staff understands that we make the difference.

We all hope you will return and be a part of our family (Ohana) once again.

Mahalo

Brian Hirata
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2013

Late in getting reviews from our Sep 2012 fall vacation. Stayed 13 nights at the Aston Kona, would stay here again in a heart beat. Had a second floor ocean front 1 bedroom 2 bath condo. Very large, spacious, had everything we needed. Units are indiviudally owned so the decor does vary. Everything was functional, a/c through out the unit with in suite washer and dryer. Comfortable interior furnishings along with the patio furniture. Yes the Aston charges $10.00 USD per night per room, for amentities. Hair dryer, flat iron, shampoo, conditioner, hand soap, body gel with lots of towels for indoor and seperate ones for pool use. Did not begrudge the resort fee we knew at time of booking, parking onsite was included and plentiful, both covered and not covered, unlimited DVD rentals, that alone is worthwhile. Daily maid service included in our trip (booked through CAA) What is so great about this place is the size, it is very intimate. There were days when we were just hanging about, that we either had the pool to ourselves or just a few other people. The beach is not a "swimmers" beach, but you can see and hear the waves crashing and watch locals catching some waves for surfing and a few brave soles swimming. We saw sea turtles feeding here - the rocks hold the algae the turtles eat - who can complain about that! About one mile down the road from this location is a great swimming beach, plenty of sand and areas to hang out and then another two miles down the road another friendly beach. We arrived about 9:30 PM to the hotel - dumped our bags in the condo and drove about 4 miles down the road to a local grocery store to pick up some necessaries for morning coffee and breakfast overlooking the ocean. (hotel reception were more than kind to point us in the right direction) Next day loaded up at Costco and Safeway. Costco is right near the airport. Coffee is supplied by the Aston along with Tide. Other than that pick up your own condiments. BBQ near the pool very handy. They have lights available if you BBQ at night, never had to wait for a grill, which by the way are thoroughly cleaned everyday and twice if used at lunch. There is no restaurant or drinking establishment on the premises, but we didn't find this an issue, we had a rental vehicle with unlimited mileage for a reason. Took a cab if we were going to consume alcohol off premises. Now for the Salt Water Pool - this is not in the control of the Aston. Personally I wouldn't be caught sitting in that pool - perhaps it was the time of year but scummy is a very polite word to describe it. All in all this property was nicely situated and a great place to use as a home base for exploring on our first trip to the Hawiian Islands. Any questions don't hesitate to ask.

  • Stayed: September 2012, traveled as a couple
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5  Thank jnjAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagle10, Guest Relations Manager at Aston Kona by the Sea, responded to this reviewResponded March 19, 2013

Aloha it is never too late our readers appreciate your review. Thank you for the great review and hope you will return very soon.

Mahalo

Brian Hirata
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

We needed a hotel for part of a day at the end of our vacation on the Big Island of Hawaii. The front desk manager very kindly agreed to rent us one of their vacant rooms for a reduced rate. When we checked in, the front desk clerk assigned us to the nicest room they had available which was ocean front with a great view over their nice manicured yard. Thanks to everyone for their assistance.

  • Stayed: February 2013, traveled with family
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1  Thank Bev060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagle10, Guest Relations Manager at Aston Kona by the Sea, responded to this reviewResponded February 27, 2013

We were more than happy to help with your short stay with us. I am confident when you return you will stay longer. Thank you for reminding our readers how great our staff is and the reason for many returnees.

Mahalo

Brian Hirata
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

i would highly recommend Kona by the Sea. all rooms face the ocean and you can watch the surfers and whales from your lanai. our room was a 2 bedroom=2 bath and was very roomy. the staff are very pleasant and the pool and hot tub were very clean. the staff clean the bbq grills every night and they were spotless. the furniture was slightly dated, but far superior to most waikiki condos. there were few people in the pool or hot tub and always lots of lounge chairs available at the pool. i would certainly recommend Kona by the Sea. i can't agree with the reviewer who recommended eating at sam choy's. the hotel desk recommended sam choy's to us and we ate there twice. i agree that the service and view are very nice, but the food was disappointing.

  • Stayed: February 2013, traveled with friends
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Thank scrappy8-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eagle10, Guest Relations Manager at Aston Kona by the Sea, responded to this reviewResponded February 27, 2013

Thank you for staying with us. We are happy you enjoyed your stay with us. We will be sure to find other recommendations for your dining pleasure.

Please return very soon.

Mahalo

Brian Hirata
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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