First, let me start by recommending skipping the Big Island all together! If you insist on trying this island, spend the extra money and go elsewhere. This hotel was ranked, according to Apple Vacations, 3 out of 5, but I believe the only reason for this descent ranking is because compared to most of the hotels on this island, it is "acceptable".
When we checked in, we were given a room in the the tower which has yet to be updated....but, for a "mere $20-40 more per night, we can get in a nicer, newly renovated room...." I went up to check out the room and it was damp and reaked of air freshener. It was clearly old and worn and certainly not great. I explained to the receptionist that we could try the room out, but if I found mold in the room (as I found on last minute reviews), we would have to be switched as my husband has asthma. When I told her this, she was suddenly able to let me upgrade, free of charge. The only stipulation was that they only had a room w/ 1 king bed and a roll-away bed (we had a friend w/ us). She said the roll-away was "just as comfortable as the other beds b/c they use the same mattress..." I had my clear doubts but after 45 minutes, I was in no mood to argue. We get to the "renovated" room and found it to be much smaller than the unrenovated room, the sheets felt wet, literally, because the room was so damp, my husband and friend thought it smelled mildewy, we looked directly onto the parking lot and the "fancy" new fixtures were LITERALLY falling off of the shower wall. The roll-away bed was terrible!!! I have slept on more comfortable cots in hospitals....
So, we called the lobby, said it was unacceptable, AGAIN....they then said they would miraculously have a double, renovated room ready in the morning...I just needed to be there by noon. I go at 8:30am to switch rooms and this receptionist told me that there is no way the room would be ready until at least 3pm....She even said the other lady likely just told me that to appease me! Grrrrr!
So, finally we got moved to the third room, which was fair (much better view though). To not belabor much longer I will just list the remaining problems with this room and the hotel:
Room had ants and two other scary looking bugs!!!! I asked them to spray, they said right away, but it was never done....came in the next day and more ants throughout the tiled area, called housekeeping and they said it would be at least an hour until someone could get there, said I wanted a manager and suddenly they would be right up! Fancy that!
Trash wasn't emptied some days and given the bugs, that's a really bright thing to neglect!
They often forgot to give us new beach towels and one day they only made ONE of the beds.
The breakfast buffet (that was $16 a person) was mediocre, at best. I would not waste my money.
For good points:
-the lagoon was awesome! The sea turtles would come right into the lagoon so you can actually swim next to them.
-the location is good if you want to walk to dinner and some of the local shops
-sunsets from the hotel bar are beautiful
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- Also Known As:
- Royal Kona Hotel Kailua-Kona
- Royal Kona Kailua
- Royal Kona Resort Hawaii/Kailua-Kona