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“Great Location, Disappointed Overall”
Review of Royal Kona Resort

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Royal Kona Resort
Ranked #9 of 14 Hotels in Kailua-Kona
Simi Valley
Level Contributor
61 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great Location, Disappointed Overall”
Reviewed April 12, 2014

Although the Royal Kona has an amazing location nestled on the shore in Kailua-Kona right next to Coconut Grove on Ali'i Drive, I would not stay here again due to the dated rooms, lack of room service (as in none), and disappointing breakfast. I stayed here on my honeymoon and although we had a view of the amazing ocean right at our door, our room was in no way romantic. Everything was just old. Not vintage, a look a lot of hotels are going for and I personally enjoy, just old. There is a pool and a private lagoon but no hot tub which was disappointing. We also had to drive a long distance for most activities. I knew we did not want to stay in Hilo due to the constant rain but if I could go back, I would stay in Kohala (the northern side of the island). The landscape change is drastic where in Kailua-Kona everything is covered in lava rock and Kohala is a lush rainforest (what you picture when you think of Hawaii). I had an amazing trip and I plan to return. But I will not stay at the Royal Kona again.

Room Tip: If you really want to stay here, spring the extra money for an ocean view or ocean front room. It is...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, General Manager at Royal Kona Resort, responded to this review, April 15, 2014
Aloha Family, sorry to hear they weren't happy with their stay. yes it's true, you can find much more luxurious hotels up north in Kohala, this is why I preach do your homework. Make sure your researching your hotels, checking your budget, ensuring you're making the most of your dollar to enhance your vacation. We work hard to ensure we're advertising accurately, to ensure we're not overselling and under delivering. I truly hope they were able to find some great times and enjoyment while on the island, it's such an amazing island, we hope all can enjoy. I'm sorry we didn't meet their expectations. Mahalo
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Island of Hawaii, Hawaii
Level Contributor
67 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 10, 2014 via mobile

This hotel is a land-mark in Kona. We stayed there on an around the island fun trip. The hotel is dated but the room was clean and well cared for. The view was spectacular ( partial ocean ) , no road noise, and convenient to town. The staff was friendly and willing to accommodate. The bottom line is location, location. A very competitive choice for Kona .

Stayed April 2014, traveled as a couple
Helpful?
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, General Manager at Royal Kona Resort, responded to this review, April 15, 2014
Aloha TA family, nice to see our guests from WA had a great time while staying with us. They point out our wonderful location, quite rooms, and great views. And yes, while not the shiniest penny in the jar, we do offer very clean and well maintained rooms. Not to mention Kona's best bar location with happy hour nightly from 4p-6p. So glad they enjoyed staying with us, and their trip to Hawaii, hopefully we'll see them back again soon. Mahalo!
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michigan
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 9, 2014

We stayed two nights at the Royal Kona Resort, the location cannot be beat. The rooms are below average. They are very outdated, worn and many stains on carpet and chairs. Most, but not all of front desk staff are not friendly or helpful! I would most likely not return, too many other options, with other resorts in the area.

Room Tip: The best tip I would give is to choose a room at another resort!
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beachbabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, General Manager at Royal Kona Resort, responded to this review, April 15, 2014
Aloha TA family, OUCH, tough to get s zinger when we've been on a positive roll. yes the rooms are not the newest on the block. But what you sacrifice for shine, you gain the best location in Kona. Our rooms are clean and well maintained, I'm so sorry we didn't live up to this valued guests expectation, It's personally disappointing as My goal is to ensure our customers are aware of the product, and we exceed their expectations, as we do with most. Hopefully they were able to enjoy Hawaii regardless, I'm sure they had a great time exploring and enjoying the wonderful weather we offer. Glad they shared, Mahalo
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Travelers are raving about these Kailua-Kona hotels

Odessa, Texas
1 review
Reviewed April 7, 2014

We spent 10 nights at The Royal Kona and were treated like royalty. We had a corner king room and the view from our balcony was amazing.Our trip over from the mainland was a disaster and we thought our holiday was ruined. But Linda Saplan at the front desk was so helpful and gracious that we forgot about the trip over and decided to enjoy our vacation. She went above and beyond to see that we had a good stay. The entire staff was wonderful.

Room Tip: Corner Suites are well worth the small extra amount. You have a large balcony and the view is beauti...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, General Manager at Royal Kona Resort, responded to this review, April 15, 2014
Aloha TA family, nice to see our guests from TX had a wonderful stay. Sometimes a vacation can be tainted by an unfortunate experience on the flight, but I'm so glad our staff was able to make these guests feel comfortable and at home. We truly strive to provide and awesome experience for all of our guests. We work hard to meet and exceed expectations, and that's our ultimate goal, happy guests. So glad they shared, and so pleased our staff made such a positive impact on their vacation, all 10 days of it! Much Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashburton, New Zealand
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 7, 2014 via mobile

Stayed here for two nights with our toddler. Great room with partial sea view. Hearing the waves crash was a great way to end the day. Balcony was perfect as was location. Parking was $15 a day which seemed a bit steep when you were paying to stay at the hotel. Dons Mai Tai's are fab as is the view from the bar - service was a bit slack though. Would definitely stay here again though!

Stayed April 2014, traveled with family
Helpful?
Thank Jane-Fowles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, General Manager at Royal Kona Resort, responded to this review, April 15, 2014
Aloha TA family, glad these guest enjoyed their stay. Just a quick correct, parking is $10 per day not $15, but remember, we don't charge a mandatory resort fee of $20-$35 per day ON TOP of parking. Glad they found the resort to be great for their kids, loved the views and the great F&B at the bar, we're working on service, hiring quality servers can be a challenge, but we're going to make it happen! So hope they loved the Big Island, we're glad they shared. Mahalo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 4, 2014

Arrived earlier than check in so waited at the Don the Beachcomer bar which is just fantastic. The views and drinks made me feel instantly on holiday. This is the original home of the Mai Tai so be sure to have a few here. The staff are very friendly and there is an Expedia travel agent desk so you can book day tours and cars. There is a pool and also a natural lagoon area which is great for kids and to laze about when soaking up some sun. The location of this resort is also a great feature, you can walk into the main areas of the town making it easy to eat out at the local restaurants/ bars.

Room Tip: I had a junior suite with an ocean view. The wrap around balcony and separate living area was great...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, General Manager at Royal Kona Resort, responded to this review, April 15, 2014
Aloha friends, wow! great to see another friend from Australia found us to be perfect for their holiday. so glead they enjoyed the stunning views, quite pool private lagoon, and perfect for their family to relax and enjoy. we are the best value in Kona, not to mention our location, staff, food and beverage, etc. So glad they shared, we'll see them on their return for sure. Mahalo
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Sydney, Australia
2 reviews
Reviewed April 4, 2014

We stayed at Royal Kona for 5 nights mid March. We had a partial ocean view room on 1st floor which was ok. Our room was clean and comfortable but would like an full ocean view next time in the Lagoon tower overlooking the Lagoon (quieter rooms on this side).

Enjoyed the Happy Hour at Don's Mai Tai bar and would recommend the Pina Colada's. The food was also enjoyable and the staff very friendly.
Great location to the many restuarants, bars and shops all within walking distance.
Overall yes the hotel does need a bit of a facelift but we enjoyed being at the quiet end of Kona.
Would recommend to anyone who wants a quiet holiday and we will be back there for sure.

Room Tip: Always ask for a higher floor and not one in the Lagoon tower facing the Luau (can be noisy).
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeatherMC60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, General Manager at Royal Kona Resort, responded to this review, April 15, 2014
Aloha! Great to see another satisfied guest from Down Under. So glad they found the rooms comfortable and the food and beverage tops as well. It's true our rooms are not the newest on the block, but we strive to ensure they are clean and well maintained. Remember we don't charge Resort Fees, which most of our competitors do, we pride ourselves on being the best value for location in Kona, hands down. Glad they stayed and had a nice time, I hope they had an amazing time on the Big Island. Warmest Mahalo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Kona Resort

Property: Royal Kona Resort
Address: 75-5852 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740-1310
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kailua-Kona
#4 On the Beach Hotel in Kailua-Kona
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal Kona Resort 3*
Number of rooms: 436
Reservation Options:
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Also Known As:
Royal Kona Hotel Kailua-Kona
Royal Kona Kailua
Royal Kona Resort Hawaii/Kailua-Kona

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