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“Great Property, Not So Great Room” 2 of 5 bubbles
Review of Royal Kona Resort

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Royal Kona Resort
Ranked #9 of 14 Hotels in Kailua-Kona
Phoenix, Arizona
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great Property, Not So Great Room”
2 of 5 bubbles Reviewed April 6, 2013

Pros: convenient location to the Kailua-Kona "village," oceanfront, nice grounds and ocean-side bar, amazing view of the ocean, which is quite close with the commensurate, tranquil sound of waves crashing, and fairly friendly/helpful staff. Cons: (removable) dirt in subtle locations in the room on arrival, extremely (30-40 years) outdated and worn fixtures including sliding glass doors and electrical and plumbing fixtures, an unappealing wall paint color with slight peeling in places, scuffed/peeling baseboards, damaged balcony "turf" covering, no guidebook (of hotel amenities and nearby attractions, etc.), and a bed which was much too firm.

Room Tip: Perhaps the rooms in the other two towers (not the Bay Tower) are better updated. You should also k...
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  • Stayed April 2013, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank d4509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, April 15, 2013
Aloha TA family, I thought I responded to this too, please know I've already make contact with this guest and we've addressed the concerns in the room they occupied. We've taken care of this, and will look forward to seeing these guests when they return. Mahalo
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2,739 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (804)
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Cold praries in Canada
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed April 6, 2013

Pricelined this for $110/night dbl/dbl.
Cannot beat the location.
is a tired hotel, but has the location going for it, but needs some updating. Don't overpay and set your expectations accordingly.
Our room was clean, but tired. bed/linens were all clean and that for us is what matters the most. The little mini fridge is a nice feature to put some drinks into at the end of the day. We stayed in the building directly south of the main check in counter.

Room Tip: Ask if anything with an oceanview is available
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  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aaron_kristen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, April 15, 2013
Aloha TA family, I replied to this last week, not sure why it didn't post. Main thing to remember, we're not the newest kid on the block, not claim to be, but we do strive to provide clean well maintained rooms and facility at the best value for location in Kona. Glad they had a nice time, we'll see them back soon!
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San Francisco, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed April 5, 2013

1 star for the 1st room we were given. Room was in 1st floor in lagoon tower, ocean front. Initial impression upon walking in: stinky musty smell, dusty (sliding door shutters very dusty, shelf in closet doubly dusty, floor edges and carpet around the furniture were triple dusty). Seemed these areas were never cleaned. Bathroom was dark as one light bulb was burnt out. Bathtub overflow cover was black around the edges. Water stain on ceiling above the left side of the bed. Bed was lop-sided (lower on right side; maybe because guests who slept in the bed would roll toward right side to avoid getting leaked on from whatever was leaking from the ceiling above left side). Ants were on end tables (I was afraid to lay anything there). No privacy on lanai. Finally had enough after 1 hour of smelly dusty room, so asked for another room. At least they accommodated the request to be moved. 2nd room was way better (willing to rate 4 stars for the 2nd room).

Room Tip: Room in the Ali'i main tower was cleaner; the higher the floor the better.
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Stayed March 2013, traveled as a couple
Helpful?
2 Thank xx162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, April 8, 2013
Aloha TA family, YIKES! Another bad one, sorry to hear these guests had such poor things to say about their room. I'm glad we were able to move them to another room. Sent them a personal email to determine what their room was on arrival. We try very hard to offer the best value for location in town. Mahalo!
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Travelers are raving about these Kailua-Kona hotels

sacramento
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed April 4, 2013 via mobile

Great location to walk the town. Right across from abc store and restaurants. We stayed in the Bay tower and had views of the bay and ocean. Clean room with fridge. Nice bar and restaurant on the water. Small pool but not crowded.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank tracer243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, April 8, 2013
Aloha TA family, great to see another Senior Reviewer had a pleasant stay with us. We do have the best location, offering the best value for price paid in Kona. We strive to provided clean well maintained rooms and grounds, and are continually working to keep this up! I'm so glad they had a nice time and shared with us! Mahalo Nui Loa!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed April 4, 2013 via mobile

Unfortunate , this was a bad experience for us , we have stayed in the lagoon building (there are 3 buildings ) . We got a room right next to the elevator , what I guess is ok . But the room was run down , old , dirty and unmaintained . There was mold in the corner of the room , next to the bed , so I have asked for an other room . that room was the same story but no mold , so we stayed . We were there only 1 night , which is good , because we wouldn't have stayed an other night . Maybe the rooms in the other buildings are nicer , but I would not stay here ever again . I have seen an other person's review with these same issues , and the pictures were totally accurate . They charge $10 for parking a night , what I did not like either . All in all they need better housekeepers and a whole facelift .

  • Stayed March 2013
    • 1 of 5 bubbles
      Cleanliness
Helpful?
2 Thank hungirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, April 8, 2013
Aloha TA family, looks like we missed the mark on this one. Have sent a personal message to the guest to determine which room they occupied, so we can rectify these discrepancies. We strive to provide clean, well maintained rooms, and seems we missed it here. We'll get to the bottom of this one, sorry they didn't enjoy their stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Junction, Colorado
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed April 3, 2013 via mobile

This was out second visit in the last 8 months to the resort , the first with our daughters. We had a wonderful stay. Great room with a ocean front room.
The room was very clean and comfortable. Housekeeping were great when we asked for extra towels. The breakfast buffet was nice and fresh with one of the meats rotating each day.
Their new drink the lava flow is with trying.
We are already planning on coming back next year. The only down fall is that they charge for the Internet , but we were not on vacation to worry about Internet.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank mac1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, April 4, 2013
Aloha TA family, great to see a solid review from a well traveled TA contributor. We strive to be Kona's best value for the best ocean front location. It's our goal to provide clean, well maintained rooms and grounds, as well as enticing, appetizing food and beverage, hence the shout out to our Lava Flow. Happy hour nightly from 4p-6p is also a great time to watch the sunset, and sample other great drinks and pupus. Glad this return guest had another great stay, we'll look forward to welcoming them back on their return. A Hui Hou
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Lake Louise
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

Great older hotel on a point over the water. If you get a room on the ocean side, the waves crash right below you and lull you off to sleep. At the south end of the main drag, with dozens and dozens of restaurants to choose from a short walk away. Good restauraunt in the hotel, also overlooking the water.

  • Stayed May 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank shredward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, April 3, 2013
Aloha TA family, again, another solid review from a TA Senior Reviewer. great to see out TA family visiting and sharing their experience with us all. Remember what I always say, do your homework before you book and travel, so you'll have all expectations met and exceeded, and no surprises. We try hard to ensure everyone's vacation is special, offering clean well maintained rooms, friendly staff and the best location in Kona. Mahalo for sharing!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Kona Resort

Property: Royal Kona Resort
Address: 75-5852 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740-1310
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kailua-Kona
#4 On the Beach Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Royal Kona Resort 3*
Number of rooms: 436
Reservation Options:
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Also Known As:
Royal Kona Hotel Kailua-Kona
Royal Kona Kailua
Royal Kona Resort Hawaii/Kailua-Kona

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