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Reviews (3,263)
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All reviewsprivate lagoonalii towermai tai bardon the beachcombercorner kingocean frontmain towerthe big islandsalt water lagoonan ocean view roomshops and restaurantson the rocksan older hotelopen airwaves crashingour honeymoonwatch the sunset
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Reviewed April 4, 2013 via mobile

Unfortunate , this was a bad experience for us , we have stayed in the lagoon building (there are 3 buildings ) . We got a room right next to the elevator , what I guess is ok . But the room was run down , old , dirty and unmaintained . There was mold in the corner of the room , next to the bed , so I have asked for an other room . that room was the same story but no mold , so we stayed . We were there only 1 night , which is good , because we wouldn't have stayed an other night . Maybe the rooms in the other buildings are nicer , but I would not stay here ever again . I have seen an other person's review with these same issues , and the pictures were totally accurate . They charge $10 for parking a night , what I did not like either . All in all they need better housekeepers and a whole facelift .

  • Stayed: March 2013
    • Cleanliness
2  Thank hungirly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this reviewResponded April 8, 2013

Aloha TA family, looks like we missed the mark on this one. Have sent a personal message to the guest to determine which room they occupied, so we can rectify these discrepancies. We strive to provide clean, well maintained rooms, and seems we missed it here. We'll get to the bottom of this one, sorry they didn't enjoy their stay with us.

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Reviewed April 3, 2013 via mobile

This was out second visit in the last 8 months to the resort , the first with our daughters. We had a wonderful stay. Great room with a ocean front room.
The room was very clean and comfortable. Housekeeping were great when we asked for extra towels. The breakfast buffet was nice and fresh with one of the meats rotating each day.
Their new drink the lava flow is with trying.
We are already planning on coming back next year. The only down fall is that they charge for the Internet , but we were not on vacation to worry about Internet.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
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4  Thank mac1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this reviewResponded April 4, 2013

Aloha TA family, great to see a solid review from a well traveled TA contributor. We strive to be Kona's best value for the best ocean front location. It's our goal to provide clean, well maintained rooms and grounds, as well as enticing, appetizing food and beverage, hence the shout out to our Lava Flow. Happy hour nightly from 4p-6p is also a great time to watch the sunset, and sample other great drinks and pupus. Glad this return guest had another great stay, we'll look forward to welcoming them back on their return. A Hui Hou

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Reviewed April 2, 2013

Great older hotel on a point over the water. If you get a room on the ocean side, the waves crash right below you and lull you off to sleep. At the south end of the main drag, with dozens and dozens of restaurants to choose from a short walk away. Good restauraunt in the hotel, also overlooking the water.

  • Stayed: May 2012, traveled with family
    • Value
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    • Sleep Quality
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3  Thank shredward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this reviewResponded April 3, 2013

Aloha TA family, again, another solid review from a TA Senior Reviewer. great to see out TA family visiting and sharing their experience with us all. Remember what I always say, do your homework before you book and travel, so you'll have all expectations met and exceeded, and no surprises. We try hard to ensure everyone's vacation is special, offering clean well maintained rooms, friendly staff and the best location in Kona. Mahalo for sharing!

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Reviewed April 1, 2013

Spent one night after flying in from Australia and location close to the airport and town made an ideal choice. Rooms are old but were large, clean and well kept and staff very efficient. I had a sea view room in the tower that over looked the Luaus but did not find the noise an issue in getting a good night sleep. Watching the sun set was a great way to start a holiday and being able to open the door and listen to the waves crashing on the shore below a treat. Try a swim in the ocean rock pool but take care getting in and out as the stairs are very slippry.

  • Stayed: March 2013, traveled solo
    • Value
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6  Thank BombaySally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this reviewResponded April 3, 2013

Aloha TA Family, another solid review from a TA Senior Reviewer, glad they were able to enjoy the sunset, and sounds of the ocean from their room. Remember, we have the best location in Kona too, steps away from additional dining, night life, shopping, galleries, farmers market, historical sites, and the Kailua Pier for a myriad of water activities. Glad these visitors from Down Under started their holiday with us.

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Reviewed March 31, 2013 via mobile

Very nice resort. Meeds to be updated and the grounds need some love. Everyone here is very helpful and nice. When we checked in we had paid for a partial ocean view and was given a free upgrade to a full ocean view. Great location you are in walking distance of restaurants and shopping.

  • Stayed: March 2013
    • Value
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    • Cleanliness
    • Service
3  Thank agypsy_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this reviewResponded April 1, 2013

Aloha TA family, everybody needs some love some time, and this TA Senior Reviewer sent a whole lot our way. Nice to know we met their expectations and they really enjoyed our perfect location and views. Always do your homework, so you too can enjoy your much deserved vacation without any surprises wherever your travels take you. Glad theses guest had a wonderful time. A Hui Hou!

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