We stayed here for 5 out of our 7 day vacation. The good thing about it is the location, just a short walk to Ali'i drive. The room was clean and comfortable. The maid service was very prompt and accommodating to our schedule. The view was nice from our balcony overlooking the pool and ocean. The grounds were kept clean. The bar was great for sunsets and the wait staff was attentive.The bad thing was the noise from the luaus and weddings held next to the pool. You could also hear the guests on either side of you when they were on their balconies, even though our door was shut. My other complaint is the lack of customer service from the front desk. Example: We were awakened at 5:30 a.m. by a phone call from the front desk accusing us of smoking in our room. We do not smoke! as we explained to them. No apology. Nothing, (the smokers happened to be next door. we could smell the smoke) The hotel is average. If you are looking for some quiet time and customer service try another hotel.
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- Also Known As:
- Royal Kona Hotel Kailua-Kona
- Royal Kona Kailua
- Royal Kona Resort Hawaii/Kailua-Kona