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“Good location” 4 of 5 bubbles
Review of Royal Kona Resort

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Royal Kona Resort
Ranked #9 of 14 Hotels in Kailua-Kona
San Diego, California
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good location”
4 of 5 bubbles Reviewed November 6, 2012

Royal kona is positioned in a great location in Kona. Hugo's bar is right next door and is perfect for stumbling back to your home away from home! It's close to other areas on the island. The parking was not ideal but street parking was easy to find.

Room Tip: Ask for upgrades!
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, November 7, 2012
Aloha TA family, glad they enjoyed, and there's no need to stumble home, as you can stay right here on property, at teh best loation in Kona! Stay and enjoy a world famous Mai Tai or your other favorite beverage and pupu, while watching the dolphins in the bay, or a world class sunset. Sounds like they definitely enjoyed! Mahalo!
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2,739 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (804)
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English first
Sacramento CA
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

Great walking location to restaurants, shops and harbor. We were upgraded to a ocean front room with 2 queen beds with an outstanding balcony view. The front desk staff was very helpful and efficient and everyone was exceptionally friendly .The $10.00 a days parking was worth the secure parking lot and very close to hotel entrance. The decor of the hotel is old Hawaiian style which we like. On the down side the bathroom could of been updated and the $16.00 breakfast was not worth the money but the view from the restaurant is to die for. The Mai Tai Bar in the hotel had great food and service. Don the beachcomber restaurant the food was excellent better Prime Rib than the House of Prime Rib in San Francisco BUT the service was TERRIBLE Long wait for service and other people walked out because of bad service, Would not recommend to anyone.
Would recommend the hotel to anyone but definitely NOT Don the Beachcomber restaurant.

Room Tip: Ocean front rooms and the ocean front with the wrap around balcony.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank barbsoluri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, November 7, 2012
Aloha TA family, it's a shame to see such a mixed review, loved some, and didn't some. In regards to the great prime rib and terrible service at Don The Beachcomber, yes the food is great, and it's truly unfortunate we missed the mark on the service aspect, definitely not the norm. I'm also sorry to know they didn't feel the value was there for the price paid on the buffet breakfast. If you research the competition, we're definitely fairly priced for the quality and variety offered. Glad they reviewed us though, good and bad, only challenge us to do a better job, and that's our goal. Warmest Mahalo,
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Melbourne, Australia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed November 4, 2012

For the 2nd year in a row we have stayed at the Royal Kona and have nothing but good to say. We were lucky enough to get an early check in after a long flight from Australia. The first night we received a welcome box of chocolates from Jay the sales director welcoming us back which was a lovely surprise. Jay helped us to arrange our return visit and was nothing short of fantastic so thanks Jay, wish we could have met you, maybe next time as we will definitely return!! Our room in the Alii tower was clean and comfortable. We had an ocean front room and were lucky enough to see dolphins one morning from our balcony. The hotel is in an amazing spot, walking distance from everything. You must go to Bubba Gumps, we loved it!!! You do have to pay for parking at the internet. I paid for the internet in the room and it was very quick, we were using Skype to keep in contact with my hubby who was not travelling with us and had no issues. We love this hotel and cannot wait to return!! Mahalo to all at the Royal Kona for having us :-)

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RandallFam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maui
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed November 4, 2012

We come over for an annual golf outing every year from Maui. This is a no frills place on the water (no beach) with a little pool (also one for kids) and a bar, which is very pricey for what it is (our tab was over $400 for pupus and beer). Rooms are clean and very '70s. Baths could stand an update. Prices will keep getting higher as they are losing comp.

  • Stayed November 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank olindacat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, November 5, 2012
Aloha TA viewers, nice to see another Kamaaina return and share. We truly value everyone's opinion, and continually strive to provide the best value for the best location in Kona. Please do your homework, call in advance, as questions to ensure you're choosing the best resort no matter where you stay in the world, we want all of our guests to have amazing and memorable stays, that's our goal. Mahalo Nui Loa, we'll look forward to Olindacats return again soon.
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Kona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed November 3, 2012

We stayedv15 nights. The first night, they put us in Bay Tower....it was ghetto. We paid for an ocean view room and our room overlooked the tennis courts and the highway. They moved us the next day ( night manager would do NOTHING!!). we had to wait to get in our room until 5:00 pm and then they charged us to "upgrade" to an ocean front. " Once in our room, service, views, and accommodations were great. We had to work to get the room we wanted and the first two days of our vacation were spent whining to the front desk. It just shouldn't be this difficult. I called the hotel directly to confirm thebtype of room but they did not comply with my request when we got here. Disappointed at first.....lost a day arguing with front desk.....then satisfied.

Room Tip: Don't accept an inferior room......they will try to give you one.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, November 5, 2012
Aloha TA family,
It's disappointing to know we missed the mark on arrival. FYI, I've attempted to reach these guest via personal message to straighten things out. Glad once we get them situated, they enjoyed every aspect of their stay. We strive to provide great service, and a clean and well maintained resort 100% of the time, sometimes we miss the mark, but try to recover as quick as possible, usually, and hopefully before a guest has to write a less than flattering review. We understand, and will make good with these guests, we want them to come back, and come back happy. Mahalo Nui!
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naalehu
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 31, 2012

The Royal Kona Resort is the perfect place to relax and unwind. The style is classic old Hawaii with awesome views and excellent service. The Luau is out of this world, some of the best Hawaiian food I've eaten! You can't beat the location, walking distance to popular restaurants and shopping.

  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank lorrib975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, November 5, 2012
Aloha TA family, it's nice to see our Kamaaina friends from on island coming to stay and enjoy the "Big City" all the way from down south in Naalehu! They nailed it, great place for residents to come, stay, shop, eat, drink and unwind. We appreciate our Kamaaina guests, and do our best to take care of them, as well as all our other visitors from around the word. Mahalo!
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Bucks,UK
Level Contributor
91 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed October 31, 2012

We stayed in Royal Kona in October for a family wedding. Our first room was awful but we went to the front desk and were moved, it then went from a 3 star to a 4 star resort.
The day of the Wedding was perfect, the wedding was on a podium had the back drop of the sea but there was a cruise ship in, so if you would rather have an unobstructed view when the sunsets, you better check the cruise ships schedules.
The resort is on the coast but very little access to the beach, infact it only has a very small beach for such a large hotel. Nice pool area and the food was tasty although pricey breakfast $17. Wifi is charged per phone at $40 a day, they also charge guests for parking so you spend time looking for a free space which are limited.
The resort is lovely plenty to do, huge choice of shopping, restuarants and coffee shops. The island has so much to see and do I would highly recommend it.The volcanoe is a must, best seen from a boat not the helicopter ride. Turtles are on many beaches. The Cliff jump awesome from South Point and the arduous walk down to Waipio Valley takes an hour but well worth it.For a bit of culture go to Pu'uhonua O Honaunau very interesting and beautiful. Finally a kayak to Captain Cook monument is a must to see fish and dolphins. Great trip car hire essential.

Room Tip: Ask for a room with a view
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  • Stayed October 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank JulesinParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DofSales, Director of Sales at Royal Kona Resort, responded to this review, November 5, 2012
Aloha TA family, sounds like these guests had a wonderful time here at the resort and on the Big Island. They've offered some great tips, and actually nailed it, and did all the adventurous things I like to recommend when I'm asked what I like to do. As for the Cruise Ship schedule, that's a first, but good tip, the sun also sets in a different spot on the ocean, depending on the time of year, just FYI. I'm glad they enjoyed, we'll look forward to seeing them again soon.
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Additional Information about Royal Kona Resort

Property: Royal Kona Resort
Address: 75-5852 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740-1310
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Kailua-Kona
#4 Top resorts Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Royal Kona Resort 3*
Number of rooms: 436
Reservation Options:
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Also Known As:
Royal Kona Hotel Kailua-Kona
Royal Kona Kailua
Royal Kona Resort Hawaii/Kailua-Kona

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