Everything was going pretty well with our 3-day stay here. Good service, nice breakfast, beautiful ocean view.. Everything until a HUGE cockroach dropped into the shower from the ceiling while my wife was taking a shower! Fine, no biggie, I put a cup over it and called the office for someone to remove it. It's 10:30pm, no answer. I head down to the office and no one's there. From what we were told when we checked in, there is this button on the front desk that's connected to the manager's room in case there's any issues. Well, it's been removed. I walk over to the manager's room and knock for several minutes, no answer. After several more minutes, Jan, the manager, finally answers.
I will keep this as short as possible. She says.. it's a waterbug, not a cockroach, go remove it. It's an island, get over it. Here, *hands me a paper towel*, I'll give you this to remove it.
What? Did I pay here as a guest to be your pest control? And that's not to mention the fact that you must have some telepathic powers to know it's a true waterbug without bothering to go and see it? I collected waterbugs for my science bug project in school, there is a HUGE difference between them and dirty cockroaches!
She says, do you know what time it is? You're a guy, go get it yourself. Here, *shakes the paper towel* you're a guy!
At this point we go back n' forth with me trying to explain the concept of hospitality, while she continually reminds me that "you're a guy." I have no problems picking up a cockroach, I caught and pinned them alongside waterbugs and many other fine insects. The thing is, I don't think anyone wants to pick up others' cockroaches when you are paying guests. Does this need to be explained? Are we breaking new grounds here? Anyway, I posted a pic from the shower, you decide.
Because of Jan, not the cockroach, we will not be returning.
- Official Description (provided by the hotel):
- Boutique hotel only 20 feet from the ocean. The Kona Tiki Hotel is the only hotel in Kona where every room is oceanfront! Every room has a private lanai overlooking the ocean. Room rates include a continental breakfast every morning on the terrace. ... more less
- Also Known As:
- Kona Tiki Kailua
- Hotel Kona Tiki
- Kona Tiki Hotel Hawaii/Kailua-Kona