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Reviewed July 10, 2019 via mobile

We tried to book Spa appointments for 2 couples and about 8 hours of services and were turned down because we were not guests. Previously we have used our rental property agent to assist with their contacts to get us access. She was willing to do so again. The ladies of our group were so disappointed in the policy that they found Spa Service openings at the Fairmont Orchid. They were most pleased to handle the bookings. It seems to me that the business is willing to give up real $$$$! In today’s economic conditions plus future bookings it makes no sense to create barriers.
When you are traveling to Celebrate significant events or just get away it is really disappointing for the refusal to service. I would hope others will find this helpful in their travel selections.

Date of stay: July 2019
Trip type: Traveled with friends
Thank genoxxxx
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SHinsch, Manager at Four Seasons Resort Hualalai, responded to this reviewResponded July 15, 2019

Aloha genoxxxx,

Thank you for providing this feedback on our Hualalai Spa policies. I apologize for the inconvenience this caused you and your group. I hope you all had a wonderful time on Hawaii Island!

With aloha,

Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2019 via mobile

We come here annually for family vacations and I always enjoy ourselves to the upmost. The property is terrific the staff is always friendly and the selection of food is wonderful. The guys that work at the hotel along with the staff at the Canoe club are absolutely the best

Date of stay: July 2019
Trip type: Traveled with family
2  Thank jguiltinan70
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SHinsch, Manager at Four Seasons Resort Hualalai, responded to this reviewResponded July 15, 2019

Aloha jguiltinan70,

Thank you for taking the time to leave us such a wonderful review! We are so grateful you choose to spend your annual holiday with us. We are looking forward to seeing you again soon in paradise.


Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2019

My wife and I celebrate our honeymoon at the Four Season Hualalai in June 2019. The service at this property exceeded all our expectations. Upon check in we were greeted by the receptionist who spent about 10 minutes reviewing the property, accommodations, and itinerary. We were upgraded to a sea view room that overlooked King's Pond. The room was beautifully decorated and bed was so soft and comfortable.

Thankfully we purchased the bed and breakfast package which provided us a $95 credit at Ulu. The breakfast was so filling that we usually opted for a light lunch. The views at breakfast were amazing. We sat watching the sun rise and dolphins out in the distance.

The pool and beach service was very good. The staff setup our beach chairs and filled up our water every hour or so. The drinks and bartender created some delicious drinks. They aren't cheap... but totally worth it.

We dined at the Beach Bar and Beach Tree for dinner. Both were good and the service was outstanding.

For activities we booked the Ribcraft and Volcano Tour. The Ribcraft was our favorite because we were able to swim with wild spinner dolphins for about 1 hour. It was a once in a lifetime opportunity. The Friends of Hawaii Volcano Tour was not worth it. It was basically a glorified shuttle. Lots of driving and not much to see.

Overall, the hotel staff is why we enjoyed ourselves so much. They make you feel special and recognized with each interaction.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank Michael B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SHinsch, Manager at Four Seasons Resort Hualalai, responded to this reviewResponded July 15, 2019

Aloha Michael B,

We are absolutely honored you chose to stay with us for your honeymoon, congratulations! We will be sure to share this feedback with the fantastic team that makes this magic happen time and again for our guests. We very much appreciate you taking the time to give us a review, and we hope to see you again soon in paradise!

Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

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Reviewed July 1, 2019

Always a fabulous stay at Hualalai. . The accommodations are excellent and the atmosphere is perfect. However, it’s the staff and the service that they provide that makes this property one of a kind. Food is five star as well.

Date of stay: June 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
1  Thank vickifinseth
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SHinsch, Manager at Four Seasons Resort Hualalai, responded to this reviewResponded July 15, 2019

Aloha vickifinseth,

Thank you for taking the time to leave us such a wonderful review. It seems you had a fantastic time and we are so honored to have had the opportunity to provide this for you- we know you deserve it! We appreciate the feedback and hope to see you again soon in paradise.


Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2019 via mobile

This was our second stay at the FSH. We had such a wonderful experience on our honeymoon 5 years ago we couldn’t wait to return. This was our 5 year anniversary plus baby moon and the staff was so kind! They left special gifts for the baby. The service everywhere was exceptional from check in to the pool to the dining. The grounds and pools are so gorgeous!

Unfortunately we did have a few complaints. Our room had a musty smell, the bed sagged and was not the most comfortable, and the pillows were flat as could be. These are things that can be easily fixed so I hope they start updating soon. We also found the lounge chairs by the quiet pool to be so uncomfortable! I’m also pregnant but neither my husband or I could get comfortable and our backs already hurt from the bed. The frozen grapes and aloe they brought by did help but again these are things that can be fixed. Lastly the temperature of the lap pool was way too cold! We only swam laps one day because we couldn’t stand it. It’s a beautiful pool so that was too bad

Date of stay: June 2019
Trip type: Traveled as a couple
2  Thank noelani81
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
SHinsch, Manager at Four Seasons Resort Hualalai, responded to this reviewResponded July 1, 2019

Aloha Noelani,

Thank you very much for joining us for your honeymoon and again for your 5 year anniversary! Congratulations on your growing family. I appreciate your remarks on the room condition, bed, and lap pool temperature. We will be addressing these with the appropriate teams. We appreciate the feedback and hope to see you again soon in paradise!


Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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