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Reviewed November 14, 2017

The property is stunning, from the landscaping to the pools to the beach, to the gas lit tiki torches at night. The rooms are well appointed, nice bathroom, tub, large shower, with standard amenities. Comfortable beds, evening turn down service. We ate in all of the restaurants and the food was delicious and the service was excellent. Expensive but you expect that in this type of property. We stayed four nights and got off to a bad start because as we arrived, one big group was leaving and another one was arriving. We were shown to our room and we weren't happy about the location, right next to the pro shop. We could hear them bringing out carts and golfers getting ready in the early morning. We asked at the front desk to be moved and the manager basically shrugged her shoulders and said there was nothing they could do as they were full with the president's club for a large group. As the days went on, it felt like the resort was catering more to the big group than to individual guests. On two occasions I tried to get lounge chairs at the adult pool and none were available due to an event the group was holding at that location. I was told I could be put on a waiting list.... not acceptable for a Four Seasons. On our last night we received a call saying that could put us in a different room, which we declined, too much trouble for one night and we were leaving early the next morning. I would say this is more of a family resort than couple's get away. There were a lot of kids and we listened to some crying babies each morning at breakfast and kids running around the restaurant. We were invited to a manager's reception showcasing the new Four Seasons helicopter, which we really enjoyed. Overall, it was a nice stay and the property is great, but it fell short of our expectations from a few of the glitches we experienced.

  • Stayed: November 2017, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison T, Public Relations Manager at Four Seasons Resort Hualalai, responded to this reviewResponded November 15, 2017

Aloha Julie S!

Thank you for writing this review, and for providing such valuable feedback- I apologize that your stay with us fell short of your expectations.

We are very pleased to hear you enjoyed the service and the managers reception! I would love to hear any additional comments you may have, so please feel free to contact me directly at any time.

Mahalo!

Allison Tan
Public Relations Manager
allison.tan@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2017

My husband stayed in a poolside room for the first 2 nights of our 7 nights honeymoon stay in Kona. Our biggest regret is that we did not stay at the Four Seasons for our entire stay in Kona. Best hotel - most luxurious, best service and pleasant in all of Kona - expensive - but you get what you pay for - we had an exceptional time there - def. recommend the Grill restaurant there

  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank jenniferyunjungs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison T, Public Relations Manager at Four Seasons Resort Hualalai, responded to this reviewResponded November 16, 2017

Aloha Jennifer,

Congratulations on your recent marriage! We are honored you chose to spend part of your honeymoon with us. We very much appreciate you taking the time to share your experience, and we hope to see you again soon in paradise, perhaps for an anniversary!

Allison Tan
Public Relations Manager
allison.tan@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2017 via mobile

We’ve just returned home from six wonderful days at the Four Seasons Resort Hualalai. The property is beautiful, right on the ocean. The accommodations we had were very comfortable. The service was friendly and generally good. The food in the restaurants was very good. The staff were all very pleasant. So why only 3 stars? This resort is reputed to be one of Hawaii’s very best, and thus our expectations were extremely high. And because this resort is terribly expensive (think $29 martinis and extrapolate from there), we were less forgiving when service was less than perfect...and it very often was. There were many significant lapses in service which should not occur at a resort like this. Furthermore, at a hotel such as this, we expected the fine dining restaurant, the Ulu Ocean Grill to be far more upscale. It is nice, but other deluxe hotels in Hawaii, the Four Seasons Maui or the Halekulani in Honolulu for example, have restaurants that are much more special. In summary, we have stayed at many fine hotels, and this property clearly fell short of what a five star property should be...and with the extremely high cost, it is a very poor value and in our opinion is certainly not worth the price.

Stayed: October 2017, traveled as a couple
2  Thank Joseph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison T, Public Relations Manager at Four Seasons Resort Hualalai, responded to this reviewResponded November 14, 2017

Aloha!

Thank you for providing such valuable feedback and I apologize that your stay with us was less than ideal.

We would love to hear any additional comments you may have, so please feel free to contact me directly at any time.

Mahalo!

Allison Tan
Public Relations Manager
allison.tan@fourseasons.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2017

We stayed 4 nights in a gorgeous suite. The property was so nice I chose to never leave to do any excurtions. My husband did , but I stayed and enjoyed the spa. We will be back !! This property is definetly one of the best !

  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison T, Public Relations Manager at Four Seasons Resort Hualalai, responded to this reviewResponded November 14, 2017

Aloha!

Thank you so much for taking the time to leave us such a wonderful review! We are so glad you got to take advantage of our spa! We appreciate the feedback and look forward to seeing you again soon in paradise!


Allison Tan
Public Relations Manager
allison.tan@fourseasons.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2017

We went there only to try the restaurant and were not disappointed.
The restaurant has the best location on the beach to watch the sunset as other online reviewers already mentionned.
The food was also good and prices were in line with the other restaurants in the same area. We would go back.

  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank Jeanmarc3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allison T, Public Relations Manager at Four Seasons Resort Hualalai, responded to this reviewResponded November 14, 2017

Aloha jeanmarc3!

Thank you so much for taking the time to leave this review for one of our restaurants! We appreciate the feedback and hope to see you again soon in paradise!


Allison Tan
Public Relations Manager
allison.tan@fourseasons.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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