After seeing the reviews on Tripadvisor and having it rated the #1 Hotel IN THE WORLD it was hard not to have high expectations of this hotel, and why shouldn't you? I have been to nine different four seasons and I'm almost never disappointed. This happens to be the 2nd most expensive property I've visited (after Florence, Italy) I simply cant understand how they built this property. Amazing views of the ocean. Their rooms however, were constructed in bungalows that are surrounding their four pools in a crescent shape. The problem is that all the walkways around the hotel are surrounding the bungalows. In the majority of rooms, if the person has their shutters open, you can clearly see everything (and everyone) in the room. My wife and I literally had to keep the shutters closed in the morning until we were completely dressed. The second floor rooms have bathroom windows overlooking the walkways to the lobby! I accidentally (I swear!) saw a few people showering as I was walking to the lobby because they didn't raise their blinds high enough. If you're out on the balcony, expect to have people walking right by your room unless you have a 2nd floor room, which may be recommended since you hear every footstep from the people on top if your on the 1st floor, but then again, you'll lose the outdoor shower, so its a dilemma! And that is the problem with this hotel. Is the hotel good? Yes. Is it great? NO I don't think so. And if I'm paying $250 a night for a room I could handle great. When I'm paying $1,000+ a night I expect fantastic, and I definitely did not receive that.
There were some service issues with the management as well, but nothing that would indicate a service problem in general with the hotel. One other issue that really left a bad taste in my mouth was that within 3 minutes of arriving at the hotel, the woman who was checking us in tried to sell us on a suite "that's normally $2,000 a night for only $500 more a night." I found that to be extremely distasteful. I have been to been four seasons and I've never been upselled on a room. I have however, been upgraded by management many times without asking, which, although not necessary, is one of the reasons I keep coming back to Four Seasons.
- Official Description (provided by the hotel):
- Resting on the picturesque Kona-Kohala coast of Hawaii Island, the Four Seasons Resort Hualalai combines the warm aloha of the Islands with the impeccable signature service recognized by Four Seasons guests worldwide. With 243 guest rooms, an award-winning golf course, and seven pools, Four Seasons Resort Hualalai is the only Forbes Five Star and AAA Five Diamond Rated Resort in Hawaii. The Resort offers five dining options, including 'ULU Ocean Grill + Sushi Lounge, the only Forbes star-rated restaurant on the Island. Chefs in each dining outlet work with ingredients from over 160 local farms, and 75% of the food served is from Hawaii Island. The comfortable and spacious accommodations at the Resort are housed in intimate two-story bungalows arranged in small crescents along the beachfront and golf course. Additional features include an Ocean Adventures team, seven tennis courts, a spa with 14 treatment rooms and salon services, and a Cultural Center with classes and activities highlighting Hawaiian culture. ... more less
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- Also Known As:
- Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
- 4 Seasons Resort Hualalai At Historic Ka`Upulehu
- Four Seasons Kailua-Kona
- Kailua-Kona Four Seasons
- Four Seasons Hawaii
- Four Seasons Hualalai
- Four Seasons Resort Hualalai Hawaii/Kailua-Kona