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“ALOHA Spirit! The staff and guest service's people have an incredible "ALOHA"Spirit. They go out of their way ...”

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Four Seasons Resort Hualalai
Ranked #1 of 14 Hotels in Kailua-Kona
Certificate of Excellence
GreenLeadersGold level
Reviewed October 16, 2013

The property is beautiful from start to finish, special features include a snorkeling inlet on property with lot's of ocean fish. The hotel goes out of it's way to exhibit an ALOHA Spirit and genuine welcome to our home feel. The restaurant's are top notch and present a wonderful meal experience right on the ocean. A definite romantic getaway and children friendly as well. Lot's to see and do!

Room Tip: Oceab front are the best!
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  • Stayed: October 2013, traveled as a couple
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Thank nuikeoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai, responded to this reviewResponded October 17, 2013

Greetings from Hualalai!

Mahalo for taking the time to review your recent visit with us here at Hualalai, and for the lovely compliments on the food, beautiful location and Aloha Spirit. We like to think there is something for everyone - couples, families with children, single travelers and the King's Pond (snorkeling pool) is an added bonus.

Hurry back to see us!

With warmest aloha,

Rheba Crane
Executive Administrative Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,615 - 1,621 of 2,956 reviews

Reviewed October 15, 2013

My best friend was getting married at the Four Seasons. She talked me into staying there and it was the best decision ever! The property is gorgeous and the staff provided the best customer service I have experienced. My boyfriend and I had such an amazing trip, we are already talking about going back again next year.

  • Stayed: September 2013, traveled with friends
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2  Thank Natalie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai, responded to this reviewResponded October 17, 2013

Aloha!

You paid us the highest compliment possible when you said that you are already planning next year's visit to Hualalai. We are happy to hear that our staff provided the best customer service you have ever experienced. "Aloha" is alive and well at Hualalai!

Hurry back!

With warmest aloha,

Rheba Crane
Executive Administrative Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2013

Just got back home after spending four outstanding nights at this fine property. Here's the rundown:

PROS:

- BEST hotel/resort staff I have EVER encountered in 38+ years, which is saying something because I travel all around the world constantly staying mostly at premium properties. Without one single exception, every staff member was genuinely happy and engaging 24/7. Amazing people work here and it made the entire experience truly WONDERFUL.

- Very well executed resort layout and thoughtful amenities.

- Gorgeous, comfortable rooms and the breathtaking natural ocean environment can't be beat.

CONS:

- Some of the outdoor areas have a funky smell at times. Not sure if this is due to the fuel used in the torches, but it could likely be improved upon with the use of some outdoor ambient fragrance solutions.

- Much of the food at the resort's restaurants was excellent (I visited four of them, two of which to which I returned repeatedly) but a handful of the dishes were mediocre if not poor for the money, particularly the sushi. There also seemed to be a consistency problem with completely different preparations of the same item on different days.

- While minibar items are available on a customized, pre-ordered basis, no snack items were pre-stocked which was sort of annoying when craving something to munch on late at night.

Overall, the pros FAR outweighed the cons and I would highly recommend this place to anyone who wishes to visit Kona and can afford to spend a few nights here.

Room Tip: Stay away from the family pool if you want a more tranquil experience.
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  • Stayed: October 2013, traveled with family
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2  Thank GlobalTrekPro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai, responded to this reviewResponded October 17, 2013

Greetings from Hualalai!

Mahalo for saying that you will recommend Hualalai and that the pros FAR outweigh the cons. We intentionally leave the mini-bars empty so our guests can stock them wth their favorite items. Prior to your next visit, please let us know your prefences (those late-night snacks) and we will have them in the mini-bar for you. As you discovered, we have a wonderful staff who are so willing to extend their aloha, and I am pleased that you were the happy recipient of their kindness.
We truly do love our jobs!

We hope you will continue to make Hualalai your vacation destination.

With warmest aloha,

Rheba Crane
Executive Administrative Assistant

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Reviewed October 14, 2013

The Four Seasons Hualalai exceeded all of our expectations, even after reading all of the glowing reviews on sites such as Tripadvisor.

My family and I are far from wealthy, but we decide to splurge on 5 star properties for special vacations, for the reasons that the readers of this post all understand. We've stayed at Four Season/ Ritz/ Peninsula hotels in Paris, Grand Cayman, Florida, Chicago, LA, Las Vegas etc...
But, this was truly, truly special.

If you want to sit next to a celebrity at the pool, and be treated with every bit of the same respect, stay here.
If you want the most immaculate, well manicured grounds imaginable, stay here.
If you want fantastic food, comfortable beds (typical from the Four Seasons), large accommodations, and breath taking views, stay here.
If you have a child or children, DEFINITELY STAY HERE. For ten days, my 6 year old daughter felt like a princess.
If you want EVERY EMPLOYEE (including housekeeping, landscaping staff, etc...) to smile, say aloha, and make you feel welcome, stay here.
If you are looking for a stuffy environment, where you're unimportant if you're not uber-wealthy or a short term celebrity, this may not be the place for you... Although they would treat you terrific all the same.

Special thanks to Nicolette for making My Wife's birthday special, and a shout out to her mom's awesome Packer Bar, Quinn's in Kona. Please visit them for great food and football!

  • Stayed: October 2013, traveled with family
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2  Thank TP_Rip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai, responded to this reviewResponded October 17, 2013

Oh my. This review took my breath away. Your six-year-old daughter IS a princess and I am so pleased to hear that she received proper princess treatment from our staff. I have heard guests describe Hualalai as "casually elegant," and this feeling was conveyed by your description. Mahalo!

I am happy to hear that Nicolette went above and beyond to make your wife's birthday special. Our resort is the perfect spot to celebrate special occasions and we like to help build lasting memories for our guests.

Please keep us in mind every year that you plan your family vacation. We would like to welcome you back many times.

With warmest aloha,

Rheba Crane
Executive Administrative Assistant

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Reviewed October 13, 2013

I travel extensively and this hotel does customer service better than any. The property is gorgeous and the staff very attentive. If you are going to the big island, this is where you want to stay. It is expensive but, it's worth every dollar . We will be back.

Stayed: October 2013, traveled as a couple
1  Thank mgmbenhurr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rheba C, Executive Office at Four Seasons Resort Hualalai, responded to this reviewResponded October 17, 2013

Aloha from Hualalai!

We will hold you to your promise to come back. Thank you for taking the time to say such lovely things about Hualalai.

With warmest aloha,

Rheba Crane
Executive Administrative Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

This Four Seasons, like all Four Seasons, is wonderful...but this is by far the best Hawaiian vacation I've had. Gorgeous location. Fantastic rooms and bungalows. Terrific food. Friendly, warm and helpful staff. This hotel is ideal for a vacation on the ocean. No long walks through concrete hotel corridors...you are on the beach and what a beach! Beautiful sand, rolling surf and cabana chairs to lounge in all day. A cool towel every so often, ice water and the sound of the surf should relax everyone. The pools are great. There's a shallow pool for the little ones and a large and handsome one for the bigger ones. This is the perfect Hawaiian vacation hotel. Oh, and the spa was fantastic. There's also a rock for climbing, a small basketball court, a pond filled with fish for snorkeling, a gym and some lovely shops. You won't be disappointed!

Room Tip: Bungalows are fabulous.
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  • Stayed: September 2013, traveled as a couple
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2  Thank juanini2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2013 via mobile

We were just there for a week on our honeymoon and it was a paradise. We travel to luxury resorts around the world and this is truly a 5! The service is exceptional the minute you land at the airport till the time you leave. They complimentary upgraded us to a suite, each restaurant was excellent, pools were amazing, no stone was left unturned. Definitely book a vacation here! ;)

  • Stayed: October 2013
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Thank iris0333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai

Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740-5610
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
Price Range: $831 - $2,028 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Resort Hualalai 5*
Number of rooms: 243
Official Description (provided by the hotel):
Resting on the picturesque Kona-Kohala coast of Hawaii Island, the Four Seasons Resort Hualalai combines the warm aloha of the Islands with the impeccable signature service recognized by Four Seasons guests worldwide. With 243 guest rooms, an award-winning golf course, and seven pools, Four Seasons Resort Hualalai is the only Forbes Five Star and AAA Five Diamond Rated Resort in Hawaii. The Resort offers five dining options, including 'ULU Ocean Grill + Sushi Lounge, the only Forbes star-rated restaurant on the Island. Chefs in each dining outlet work with ingredients from over 160 local farms, and 75% of the food served is from Hawaii Island. The comfortable and spacious accommodations at the Resort are housed in intimate two-story bungalows arranged in small crescents along the beachfront and golf course. Additional features include an Ocean Adventures team, seven tennis courts, a spa with 14 treatment rooms and salon services, and a Cultural Center with classes and activities highlighting Hawaiian culture. ... more   less 
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai Hawaii/Kailua-Kona

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