After recommendations from multiple friends, we finally broke down and booked a week at the Four Seasons Hualalai, and we were glad we did! This was our first visit to the Big Island so we stopped off at an old lava vent on the way to the hotel to take pictures (you'll see it off the right a couple miles after leaving the airport). Once we arrived at Hualalai, we were greeted by a friendly guard and directed through the golf course and past the villas to the hotel reception area. Check-in was a breeze and a personalized experience where you are met outside and escorted to a seating area in the lobby. There, a staff member goes over your reservation and other hotel information while you enjoy a cold towel, fresh fruit and a fruit cocktail. All check-ins should be like that! Special shout-out to Erin S. in reservations who helped us with our booking before our arrival and ensured that our stay got off to a great start – thanks, Erin!
Our room was an Ocean View room in the King’s Pond building so our patio overlooked the pond and out to the ocean, which was nice. We had requested a ground floor room so that we would have an outdoor shower which was pretty cool and something that we actually used several times. The King’s Pond building is at the North end of the property so it is a walk from most of the pools, etc., but the amazing grounds make it an enjoyable walk to and from the room. Turn down service was a little inconsistent in terms of timing – sometimes early, once as last as 9:15pm. No big deal though as we had plenty of towels and could close our own shutters so if we got back to the room before housekeeping had been there, we’d just put the DND sign on the door and call it a night.
The spa facilities were very nice with separate areas for men and women with steam room, sauna, hot tub and cold plunge as well as three outdoor showers. We had two spa sessions during our stay (80-minute couple’s massage and 80-minute honey sugar scrub) and both were above average. You can also use the spa facilities as a hotel guest for free without booking a service which is nice.
We used all of the 5 pools at least once during our stay, but our favorite was the quiet pool (beach tree pool) located at the center of the resort. It is a salt-water pool, which we prefer over chlorine so that was nice. The tranquility pool (aka the adult pool) was nice too, especially since it has a swim-up bar, but we preferred a little more liveliness. The Sea Shell pool is the kids’ pool and has a waterfall and infinity edge. Great pool if you are visiting with kids. The pool service at all of the pools was impeccable as it is at most Four Seasons properties. We were never without a full cup of ice water and were never left wanting for fresh towels or food. All the staff, actually, were super friendly and attentive during our stay.
We also ate at all of the resort restaurants and had consistently great meals. My personal favorite was the Beach Tree restaurant which had great food, a laidback atmosphere and amazing sunset views. Having the breakfast buffet every morning at Ulu to look forward to also made getting out of bed every day a little easier.
Finally, we wanted to see a few sights off-property and the concierge was very knowledgeable and helped us book a helicopter tour of the volcano, which was a fun experience.
All in all, we had a great stay and wouldn't hesitate recommending the Four Seasons Hualalai to anyone planning a trip to the Big Island.
- Official Description (provided by the hotel):
- Resting on the picturesque Kona-Kohala coast of Hawaii Island, the Four Seasons Resort Hualalai combines the warm aloha of the Islands with the impeccable signature service recognized by Four Seasons guests worldwide. With 243 guest rooms, an award-winning golf course, and seven pools, Four Seasons Resort Hualalai is the only Forbes Five Star and AAA Five Diamond Rated Resort in Hawaii. The Resort offers five dining options, including 'ULU Ocean Grill + Sushi Lounge, the only Forbes star-rated restaurant on the Island. Chefs in each dining outlet work with ingredients from over 160 local farms, and 75% of the food served is from Hawaii Island. The comfortable and spacious accommodations at the Resort are housed in intimate two-story bungalows arranged in small crescents along the beachfront and golf course. Additional features include an Ocean Adventures team, seven tennis courts, a spa with 14 treatment rooms and salon services, and a Cultural Center with classes and activities highlighting Hawaiian culture. ... more less
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- Also Known As:
- Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
- 4 Seasons Resort Hualalai At Historic Ka`Upulehu
- Four Seasons Kailua-Kona
- Kailua-Kona Four Seasons
- Four Seasons Hawaii
- Four Seasons Hualalai
- Four Seasons Resort Hualalai Hawaii/Kailua-Kona