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“What's not to like? Great Property and Staff”

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Four Seasons Resort Hualalai
Ranked #1 of 14 Hotels in Kailua-Kona
Certificate of Excellence
GreenLeadersGold level
Los Angeles
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“What's not to like? Great Property and Staff”
Reviewed June 21, 2013

After recommendations from multiple friends, we finally broke down and booked a week at the Four Seasons Hualalai, and we were glad we did! This was our first visit to the Big Island so we stopped off at an old lava vent on the way to the hotel to take pictures (you'll see it off the right a couple miles after leaving the airport). Once we arrived at Hualalai, we were greeted by a friendly guard and directed through the golf course and past the villas to the hotel reception area. Check-in was a breeze and a personalized experience where you are met outside and escorted to a seating area in the lobby. There, a staff member goes over your reservation and other hotel information while you enjoy a cold towel, fresh fruit and a fruit cocktail. All check-ins should be like that! Special shout-out to Erin S. in reservations who helped us with our booking before our arrival and ensured that our stay got off to a great start – thanks, Erin!

Our room was an Ocean View room in the King’s Pond building so our patio overlooked the pond and out to the ocean, which was nice. We had requested a ground floor room so that we would have an outdoor shower which was pretty cool and something that we actually used several times. The King’s Pond building is at the North end of the property so it is a walk from most of the pools, etc., but the amazing grounds make it an enjoyable walk to and from the room. Turn down service was a little inconsistent in terms of timing – sometimes early, once as last as 9:15pm. No big deal though as we had plenty of towels and could close our own shutters so if we got back to the room before housekeeping had been there, we’d just put the DND sign on the door and call it a night.

The spa facilities were very nice with separate areas for men and women with steam room, sauna, hot tub and cold plunge as well as three outdoor showers. We had two spa sessions during our stay (80-minute couple’s massage and 80-minute honey sugar scrub) and both were above average. You can also use the spa facilities as a hotel guest for free without booking a service which is nice.

We used all of the 5 pools at least once during our stay, but our favorite was the quiet pool (beach tree pool) located at the center of the resort. It is a salt-water pool, which we prefer over chlorine so that was nice. The tranquility pool (aka the adult pool) was nice too, especially since it has a swim-up bar, but we preferred a little more liveliness. The Sea Shell pool is the kids’ pool and has a waterfall and infinity edge. Great pool if you are visiting with kids. The pool service at all of the pools was impeccable as it is at most Four Seasons properties. We were never without a full cup of ice water and were never left wanting for fresh towels or food. All the staff, actually, were super friendly and attentive during our stay.

We also ate at all of the resort restaurants and had consistently great meals. My personal favorite was the Beach Tree restaurant which had great food, a laidback atmosphere and amazing sunset views. Having the breakfast buffet every morning at Ulu to look forward to also made getting out of bed every day a little easier.

Finally, we wanted to see a few sights off-property and the concierge was very knowledgeable and helped us book a helicopter tour of the volcano, which was a fun experience.

All in all, we had a great stay and wouldn't hesitate recommending the Four Seasons Hualalai to anyone planning a trip to the Big Island.

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Stephan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Level 5 Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 21, 2013

We stayed at the Four Seasons Resort Hualalai for our tenth anniversary! We have an awesome time there. Everyone is very friendly, our room was beautiful, the breakfast buffet was fantastic! Our only complant was we had to leave and come home!

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
1 Thank rmsl1368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 20, 2013

From the moment you arrive to until the time you depart you are truly a guest of one of the finest hotels and hotel team anywhere in the world. Four Seasons Hualalai has a mature team that will make your experience exceptional.

Room Tip: I have stayed in several different rooms around the property and from my experience they are all won...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jody L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 19, 2013

We had stayed next door at the villas before staying at the hotel's prime ocean view one bedroom suite. The villa was a better choice and value for us. We could still use the hotel facilities and drive over on the golf cart. My family eats vegan, vegetarian and and a few eat fish, so having a kitchen to eat the way we like to was great. When we switched to the hotel suite eating at the restaurant twice a day became quite mundane. The kids menu consisted of unhealthy choices (fish and sticks, chicken fingers, mac and cheese, pizza), there were none to one vegan option on the menus at the three restaurants depending on which one we ate at. I had to get creative with the menu choices every time. Just relieved that I could be accommodated by the chefs to eat something. I would never make the food at home the same with all the oil, refined sugars and flour that was used. The hotel restaurants came very short of 'tropical fruits selections' most of the time the only choice was a melon salad with tired strawberries (half of the time served) and/or pineapple. No problem with obtaining this on the mainland! We hoped for mangos, papayas, lychees, apple bananas, star fruit and other exotic fruits. I also eat organic and wholemeal artisan breads. I had higher expectations from 5 star hotel restaurants. Aside from the food, the staff was excellent almost every time with the exception of Ulu buffet breakfasts.
The hotel facility was beautiful and very well maintained. The pool staff great 90% of the time with cold water served, menus, and towels. The only pool side service which ever fell short was Seashell's. Several times I picked up my towels from the huts for the family after waiting several minutes.
The concierge very helpful, knowledgable and friendly - Katherine was exceptional.
The spa services were excellent. The facility was well maintained and stocked.
The food cafe on the side of the tennis courts was very basic. The shakes are very average.
The valet and bell service was very organized, knowledgable and helpful. The people that work there enjoy it and it shows. The maid service was one of the best parts - morning and night room service!
The kids club was well run overall. The girls favorite teacher was Kenan since he involved himself with the kids the most. The kids had a great time in Kids Club and enjoyed the activities. If your child is under 5 a nanny is required which runs $20/hour plus extra fees.
We enjoyed having a look in the cultural center and enjoyed seeing turtles on the beach daily. Overall it was a great choice to rest, relax and have everything go very well!

Room Tip: Lay on the mattress before settling in. The first night we had a very used one, but they changed it...
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  • Stayed June 2013, traveled with family
    • Value
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Helpful?
4 Thank Reigner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 19, 2013

I'll keep this brief to avoid gushing unnecessarily. This is a sensational resort in every respect ... location, service, food/wine, facilities, spa etc. I couldn't help but feel that the staff were always one step ahead of us, as if they knew what we needed before we needed it. Exceptional.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigbaldbond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Level 5 Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed June 19, 2013

We ended up liking this property so much that we are going to have to visit the Big Island again to see the sites, as we never made it off property. The Four Seasons Hulalili was a fitting end to a two week Haiwaiian trip including 5 days at the Trump in Waikiki, 5 days at the Four Seasons in Maui and 3 days at this property. We wish we would have had more. This place is the perfect spot to relax and get away from it all - enjoy the amazing workout facility, numerous pools, golf and activities galore. For two consectutive afternoons we had an entire area of the beach to ourselves. We all got a kick outbof snorkeling in the King's pond, which our room overlooks. I would definitely request an upper level room surrounding this pond as it is super quiet because it is only open for swimming between 10AM and 4PM each day to reduce stress on the fish and ray who live in the pond. Private cabanas and Restaurants are good, as is service, especially frim beach side attendants. I'd give this place a 5 if housekeeping was a little more consistent - tonight's turn down service showed up at 9PM and service varied considerably the previous two nights -and the folks working at the Trading Post could find it within themselves to be friendly to to resort guests, instead of just residents. They were rude to me and to my sons on two separate occasions.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asharb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, California
Level 4 Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 18, 2013

This was a surprise 40th birthday trip for my husband. Now I'm bummed cause I don't know how I will top it in the future!

As a former wedding planner, I research everything to the nth degree. This resort was no different. Definitely use a travel agent to book as you will get breakfast included with your stay.

This was our first time to the Big Island and, as usual, I wanted to pack it full of activities. DON'T. MAYBE plan 1 or 2 off resort activities (we were there 4 full days)....you will regret if you plan more. There is so much to do (and not do) at this amazing property.

The resort itself is beautiful! Everything was top notch phenomenal: pools, pool service, restaurants (I want to dine at Beach Tree every night of my life!), room service, check in, check out, concierge (I emailed them a million times before we arrived), housekeeping, etc, etc, etc.

Oh! The beds were pretty soft and by night 4 my husband was in bad shape. Housekeeping offered to change out the MATTRESS! I'm telling you, service is 10 out of 10.

Make dinner reservations before your arrive or upon arrival, as it fills up quickly. If you are a couple, request your room around the adult pool. Wake up early to take advantage of snorkeling around the property - prime time is 8am.

Apparently the resort was full while we were there, but we didn't feel it at all. We went toward the end of whale season and got a Sea World type show from our pool chairs - whales breaching left and right - MAGICAL!

Room Tip: Couples should request a room around the adult pool.
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  • Stayed March 2013, traveled as a couple
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort Hualalai

Property: Four Seasons Resort Hualalai
Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Resort Hualalai 5*
Number of rooms: 243
Official Description (provided by the hotel):
Resting on the picturesque Kona-Kohala coast of Hawaii Island, the Four Seasons Resort Hualalai combines the warm aloha of the Islands with the impeccable signature service recognized by Four Seasons guests worldwide. With 243 guest rooms, an award-winning golf course, and seven pools, Four Seasons Resort Hualalai is the only Forbes Five Star and AAA Five Diamond Rated Resort in Hawaii. The Resort offers five dining options, including 'ULU Ocean Grill + Sushi Lounge, the only Forbes star-rated restaurant on the Island. Chefs in each dining outlet work with ingredients from over 160 local farms, and 75% of the food served is from Hawaii Island. The comfortable and spacious accommodations at the Resort are housed in intimate two-story bungalows arranged in small crescents along the beachfront and golf course. Additional features include an Ocean Adventures team, seven tennis courts, a spa with 14 treatment rooms and salon services, and a Cultural Center with classes and activities highlighting Hawaiian culture. ... more   less 
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai Hawaii/Kailua-Kona

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